We got to the hotel a little bit before check in at 3P. No one was at the counter, however a sign was posted that "they were helping a guest and would return". Which was not a big deal. Within three minutes a person appeared, Sandy. She took my name, then another staff member came to the counter, Sandy turned me over to the other person. I didn't get that person's name, but she was friendly got my info and provided me with the room keys and handout for attractions and restuarants near by. We were on the third floor overlooking I83. I had requested (when booking online) that I have extra towels, high floor away from traffic, vending/ice machine/elevators based on what I had read here before planning my trip. The room was away from the elevator/ice machine/elevators, however, their suites are all facing the highway. But the noise was not too bad, occasionally, a truck could be heard but it didn't affect my or my children's sleep. They did stock us up with six towels, which met the need of our family. I did go down to the lobby after reading their listing of restaurants/attractions handout that the front desk provided at check-in. I needed extra toiletries and I wanted to inquire on the 10% off dining at Texas Roadhouse restaurant they mentioned in the handout. My requests were met by another staff member manning the front desk.
We visited the pool/spa (hot tub). It was well maintained, towls were readily available. The floor was very slippery but there was several children splashing and walking around. My advice in the pool area, walk. I kept reminding my own children to be careful as to the slippery floors. There is a restroom in the pool area, which is great for young children to use. I was suprised that there was not any signs posted pertaining to "wet floors". There was a few times where people came in to look around/check out the pool but were not wearing suits.
Our room was nice, with 2 queen beds in the back room with a door to close off the sitting area that has a desk/chair, sofa/seating area with another tv. It had a high counter top with a cabinet with a microwave and mini refrigerator.
The decor was tasteful. I noticed a few things that caught my attention. The queen bed closest to the window, has a little path to get through. I had to sleep there and it made getting up in the middle of the night a bit of a tight squeeze. The light fixture above the counter (where the fridge/microwave was) and the bathroom fixture and ceiling fan in the sitting area all needed some dusting. The toilet seat was off center when you sat down it moved slightly to the side. I also found it odd, that the toilet seat in the ladies room adjacent to the front desk also was moved slightly to the side, too. There was a few scratches/chips in the paint on the walls in our room. The thermostat was set to 72, the air conditioning was cranking! It got pretty cold at night. I tried several times to turn it up, eventually, I got it to 74 and it was comfortable. We were on the third floor and we couldn't hear our neighbors, walls were good but the ceiling was a whole other story! The fourth floor is the top floor and whoever was in the room above us was LOUD!! It was quiet until 10P then we heard running, jumping, and stomping. The ceilings should have been better sound proofed! We heard so much noise, it was noiser then the freeway!
We stayed two nights at this hotel. We got up early after our first night's stay and had breakfast at 7am. The breakfast buffet was well stocked, several open tables, decent selection (eggs, sausage, french toast, waffles, fruit, cereals, juices.) No complaints, other then the scrambled eggs were odd tasting and the consistency was questionable. Our last morning there we came down to breakfast at 8A...WOW, what an hour makes! There was no tables available! We did eventually get a table but there was spilled syrup suck on it! My son's arm was sticky and he was just trying to eat his oatmeal! There was only one person restocking the breakfast items. She was doing a decent job, I caught her name tag "Tonya" but she could've used more help. Several guests were approaching her and requesting items from her. The skim milk was out, waffle batter was out, no egg/cheese omlets, sausage, potatoes were available. I did see a gentleman coworker help her with the milk. Then another staff member jumped in to restock the waffle batter. The addage "The early bird gets the worm" applies here.
While at the pool on our second day, there was a pool service man that came to maintainence the pool/spa. He didn't mind us using the pool. He did mention about chlorine in the indoor pools bothering people who have asthma. The chlorine was a bit overpowering. My husband and I, both had irritated eyes due to the chlorine. My son was coughing a bit morer, too.
This hotel chain is one of our favorites since it meets our family's needs. The price is a bit more then some of the other chains available. We selected this hotel for our first visit to Hershey, PA. Overall, it was a good stay, other then the noise from the room above us. It is nestled a little behind several retail shopping centers, but close to the freeway and several restaurants.
If you book a suite - you will be facing the highway. I RECOMMEND that you ask to be on the top floo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.