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“On the road again....” 5 of 5 stars
Review of BEST WESTERN Harrisburg/Hershey Hotel

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BEST WESTERN Harrisburg/Hershey Hotel
2.5 of 5 Motel   |   7500 Allentown Blvd, Harrisburg, PA 17112 (Formerly Super 8)   |  
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Ranked #24 of 50 Hotels in Harrisburg
Perth (Tay Valley), Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“On the road again....”
5 of 5 stars Reviewed 1 week ago

Great hotel staff and service. Very good location off the I-81 when traveling South on vacation or visiting the Hershey Pennsylvania area attractions. Take the time to check out the Hershey attractions.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    51
    44
    20
    7
    9
See reviews for
75
24
3
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Harrisburg, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed in this motel last Friday. I read all review before I went. This motel was close to my job. I was very satisfied with my stay. Room was clean it included with tv, refrigerator, microwave, free wifi and coffee maker. I got reasonable price too. Staff was very friendly. I would recommend this motel to everyone.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sainte-Therese, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

No one smiles there. terible food, poor service discourteous staff and employees, stale and cold food bed was very comfortable pool was heated hotel was off the beaten track and in the middle of nowhere

  • Stayed December 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg/Hershey Hotel, responded to this review, 2 weeks ago
Dear Robert,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future. We are sorry you had some concerns regarding our staff's attitude and breakfast items. We all work very hard to make sure that all our guests are comfortable and satisfied in staying at our hotel. We will make sure that we improve on the items mentioned in your review. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7176520101.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Sean
39129 Property
Front office manager
BEST WESTERN Harrisburg/Hershey Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

I accidentally made the reservation for the wrong night. My bad, we lost our money and I get it, but when we arrived at 1am and realized our mistake, we were treated like jerks for asking for a discount. I will NEVER stay at a BW ever again!!!!!

  • Stayed November 2014, traveled with family
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg/Hershey Hotel, responded to this review, 2 weeks ago
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future. We are sorry you had some concerns regarding discounts as you arrived late. Unfortunately, all discounts are applied at the time of reservations only and a front desk associate can not change these. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7176520101.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Sean
39129 Property
Front office manager
BEST WESTERN Harrisburg/Hershey Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 20, 2014

If you like a very clean comfortable room with friendly, caring service, great food and pool...Then, this hotel is a great place for you to stay for business or pleasure. The hotel was very clean, beds/blankets were very comfy. Staff was super friendl, attentive and courteous. Food during event was really excellent. I stayed after the event to make calls in the area and also ate dinner at O'Reilly's, their restaurant---great food, service and reasonable prices with substantial portions.Convenient location too! Entire staff was truly great and quite obvious this hotel knows the true meaning and importance of customer service/satisfaction.

Special kudos to Ashley at the front desk and Bob, Director of Food & Beverage. Ashley always had the right answers, directions, and knew the best places to eat and where to shop outside the property. Always friendly and helpful.

Bob was amazing---presented him a problem for a very early business appointment and he fixed up a "breakfast basket--to go" for me. My customers were imporessed and happy. Again, attentive, friendly service with a great "can do" attitude. Definitely a place for me to return as well as recoommmend to anyone coming to this area.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg/Hershey Hotel, responded to this review, 2 weeks ago
Dear Steve,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 7176520101.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Sean
39129 Property
Front office manager
BEST WESTERN Harrisburg/Hershey Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saylorsburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 16, 2014

Clean room and bathroom. Didn't really stay in the room other than to sleep, but the bed was comfortable. The alarm clock malfunctioned - told the clerk it should be tossed in the garbage when I checked out because it went off every hour even though the alarm switch was turned off. Breakfast was average, but it was nice to have a hot breakfast. No hot sauce for the eggs. I think most hotels are overpriced. $90 to sleep seems like highway robbery . . .

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg/Hershey Hotel, responded to this review, November 17, 2014
Dear Valued Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I would like to apologize for all the issues you experienced during your stay. We strive to create a nice and safe environment for all of our guests and would hope you consider staying with us again so we may have the chance to make up for the problems you experienced this stay and provide you with exceptional service. Thank you again and we hope to see you again in the future.
Sincerely,
Sean
front office manager
Best western Harrisburg/ Hershey hotel
7176520101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
Senior Contributor
45 reviews 45 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 11, 2014

Our room was clean. The bed was comfortable. The furniture was scuffed up and needed repair or replacement. There was nothing special about it. Avoid the breakfast buffet unless you like cold dry eggs, greasy bacon and stale pastries.

Room Tip: Ask for a room with a view.
See more room tips
  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg/Hershey Hotel, responded to this review, November 17, 2014
Dear Valued Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We would like to apologize for all the issues you experienced during your stay. We strive to create a clean and safe environment for all of our guests and would hope you consider staying with us again so we may have the chance to make up for the problems you experienced this stay and provide you with exceptional service. Thank you again and we hope to see you again in the future.
Sincerely,
Sean
Front Office Manager
Harrisburg/Hershey hotel
717-652-0101
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Harrisburg/Hershey Hotel

Address: 7500 Allentown Blvd, Harrisburg, PA 17112 (Formerly Super 8)
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Harrisburg/Hershey Hotel 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
Harrisburg, PA, hotel sits just off Interstate 81 at Exit 77. Newly decorated and renovated hotel,everything has been upgraded, new lobby and furniture, more space for breakfast, new business center, new carpet in rooms and hallways, new amenities in rooms , new flat screen TV's, coffee machines, iron and ironing boards and new mattresses, upgraded fitness center and bathrooms as well.We provide handy amenities like a microwave, refrigerator and heated indoor swimming pool.Close to Hershey Park, Hollywood Casino, Pennsylvania State capital Building Skyline Diner, and Aroogas sports bar Add value to your adventures at our Super 8 Harrisburg Hershey Park hotel. Work easily with free Wi-Fi from your room or in our business center.Our hotel in Harrisburg, PA, is minutes from several popular attractions like Hershey’s Chocolate World, Hershey park,Hershey Giant center, Hershey outlets, farm show complex,civil-war museum, Indian echo caverns, close to restaurants, shopping stores and malls,40 minutes to Gettysburg Amish county Lancaster and outlets. Enjoy your free Super Start continental breakfast before heading off on your Pennsylvania adventure. ... more   less 
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Also Known As:
Super 8 Harrisburg Hershey Nw Hotel Harrisburg
Super Eight Harrisburg
Harrisburg Super Eight
Harrisburg Super 8

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