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“Great hotel” 5 of 5 stars
Review of BEST WESTERN Harrisburg Hershey Hotel

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BEST WESTERN Harrisburg Hershey Hotel
2.5 of 5 Motel   |   7500 Allentown Blvd, Harrisburg, PA 17112 (Formerly Super 8)   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #19 of 50 Hotels in Harrisburg
West Creek, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great hotel”
5 of 5 stars Reviewed October 6, 2013 via mobile

Stayed here last oct for classic car show in Hershey and we were more than happy with our accommodation. The room was spotless and the beds were so comfortable we didn't even need to use our own pillows. Nick at the front desk was very helpful and was especially helpful with a problem we had with the drapes. We actually had to cancel our reservation twice this year when we were again going to a car show due to family problems but hopefully we will be staying there again next June. I have recommended this hotel to my family on several occasions. Keep up the good work,Best Western

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review, October 11, 2013
Dear Pat, thank you for taking the time to review our property. We truly value the opinions of our guests and glad to have met your expectations. excellent service and cleanliness is our number one priority. Providing our guests with the best possible hospitality and service has always been our mission. We promise to continue to serve you at our best level. We hope to see you again in the future and wish you the very best. thank you.
Front desk manager
Sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
    61
    53
    25
    7
    9
See reviews for
87
30
5
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Beaumaris, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2013 via mobile

Stayed here to go and see Hershey's world.
Room was wonderful. Staff very helpful.
Overall a lovely peaceful and attractive hotel with very pleasant staff. Would definitely stay in a Great Western Hotel again if they are all like this one.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review, October 11, 2013
Dear Gill, thank you for taking the time to review our property. We truly value the opinions of our guests and glad to have met your expectations. excellent service and cleanliness is our number one priority. Providing our guests with the best possible hospitality and service has always been our mission. We promise to continue to serve you at our best level. We hope to see you again in the future and wish you the very best. thank you.
Front desk manager
Sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed October 1, 2013

My family stayed here the weekend of 9/27 & 28,2013. We came in to find dirty bedsheets and feces smeared all over the toilet seat. Unfortunately, our bags were already unpacked and the baby was sleeping in her pack n play when we noticed this. My wife spoke to the manager while I watched the baby. They told her they couldn't do anything to clean the room themselves, and sent her up with gloves and a bottle of all purpose cleaner and new sheets for the dirty bed. Since packing up and changing rooms would have been difficult at that point, the manager reluctantly offered a 10.00 discount off our stay. This seemed like a slap in the face considering the lack of cleanliness and the unwillingness of the hotel staff to help clean, but we agreed to it. When trying to check out, the discount was not applied, and the front desk staff, a different employee, was unwilling to try to correct the issue although she was aware the manager had offered us the discount. We reported the hotel to corporate and will never stay here again.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review, October 3, 2013
Dear guest,
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at hotel contact number.
Sincerely,
Front Desk Manager
Sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

We just spent a weekend at the Best Western. We also booked this hotel through Priceline so the price we paid was very fair for the hotel. We felt that our room was very clean. The elevator and hallways were not as clean but not unacceptable. We thought the staff was very helpful and friendly. The free breakfast was small but more than sufficient for free! We originally booked a hotel that was not offering any breakfast at all. We felt that the free breakfast was a nice touch. The location was a little off our beaten path but still doable for the great price we paid. We did have one of those unusually spacious rooms. I would rather have too much space than not enough. The beds were very comfortable. Now the only downfall to our room was when you looked out both of our windows you saw nothing but grown up trees and brush. Completely blocked any view what so ever. This was my only complaint. In our case, we were hardly in our room but if we were spending more time in the room I wouldn't have liked that. If I was unable to get a hotel closer to our destination for the same price then I would stay here again. Our overall experience was positive.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review, October 3, 2013
Dear guest
thank you for taking the time to review our property. We truly value the opinions of our guests and we are glad to have met your expectations.Excellent service and cleanliness is our number one priority. Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out of our door feeling refreshed and over-joyed.We hope to see you again in the future and wish you the very best.
Sincerely,
Front desk manger
sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
2 of 5 stars Reviewed September 27, 2013

Found mold covering AC unit . Had adjoining room and found mold covering that AC unit as well. Hotel has been newly remodeled and they probably did nothing with the AC units. Getting into hotel parking lot can be hazardous must look out for fast approaching cars coming up on you. Can only go one way on highway and travel 1/2 mile before you can do a U-turn to go the other way.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review, September 29, 2013
Thank you for taking the time to review our property. We truly value the opinions of our guests and we apologize that we did not your expectations.
Excellent service and cleanliness is our number one priority. Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out of our door feeling refreshed and over-joyed.
We hope to see you again in the future and wish you the very best.

Sincerely,
Front desk manger
sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 17, 2013

Wish we could have stayed here longer. Great service, great room, great breakfast early 6:30 AM but was somewhat stale latter 9:30 AM in the morning. The exercise equipment was good and everything I used worked very well.

Room Tip: There are two rooms on each floor that are gigantic! We had one of those with room 320 and it was v...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review, September 29, 2013
Dear guest thank you for taking the time to review our property. We truly value the opinions of our guests and we are glad to have met your expectations.
Excellent service and cleanliness is our number one priority. Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out of our door feeling refreshed and over-joyed.
We hope to see you again in the future and wish you the very best.

Sincerely,
Front desk manger
sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 17, 2013 via mobile

Clean and close to everything. 50 minutes to Lancaster or Gettysburg. Would stay again. Had coffee on main floor in am (and in the room) and also lemonade and cookies when we returned in the pm. Nice touch as I love ccookies. :)

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Front Office Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review, September 29, 2013
Thank you for taking the time to review our property. We truly value the opinions of our guests and we are glad to have met your expectations.
Excellent service and cleanliness is our number one priority. Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out of our door feeling refreshed and over-joyed.
We hope to see you again in the future and wish you the very best.

Sincerely,
Front desk manger
sean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Harrisburg Hershey Hotel

Address: 7500 Allentown Blvd, Harrisburg, PA 17112 (Formerly Super 8)
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Harrisburg Hershey Hotel 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
Harrisburg, PA, hotel sits just off Interstate 81 at Exit 77. Newly decorated and renovated hotel,everything has been upgraded, new lobby and furniture, more space for breakfast, new business center, new carpet in rooms and hallways, new amenities in rooms , new flat screen TV's, coffee machines, iron and ironing boards and new mattresses, upgraded fitness center and bathrooms as well.We provide handy amenities like a microwave, refrigerator and heated indoor swimming pool.Close to Hershey Park, Hollywood Casino, Pennsylvania State capital Building Skyline Diner, and Aroogas sports bar Add value to your adventures at our Super 8 Harrisburg Hershey Park hotel. Work easily with free Wi-Fi from your room or in our business center.Our hotel in Harrisburg, PA, is minutes from several popular attractions like Hershey’s Chocolate World, Hershey park,Hershey Giant center, Hershey outlets, farm show complex,civil-war museum, Indian echo caverns, close to restaurants, shopping stores and malls,40 minutes to Gettysburg Amish county Lancaster and outlets. Enjoy your free Super Start continental breakfast before heading off on your Pennsylvania adventure. ... more   less 
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Also Known As:
Super 8 Harrisburg Hershey Nw Hotel Harrisburg
Super Eight Harrisburg
Harrisburg Super Eight
Harrisburg Super 8

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