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“Excellent Value; Some Service Opportunities” 4 of 5 stars
Review of Staybridge Suites Harrisburg

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Staybridge Suites Harrisburg
3.0 of 5 Hotel   |   920 Wildwood Park Drive, Harrisburg, PA 17110   |  
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Ranked #11 of 50 hotels in Harrisburg
West Chester, Pennsylvania
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Excellent Value; Some Service Opportunities”
4 of 5 stars Reviewed November 9, 2012

I stayed at this hotel for one night in order to be near Harrisburg for a test the next morning, so I was willing to spend a little more money in order to get a quiet room and a free, quick breakfast. When I arrived, I waited for 10-15 minutes to check-in... the person at the front desk was trying to check-in another customer while handling no less than three phone calls. She was very polite despite the stressful conditions.

The room was great, with an ample kitchen and far more features than a traditional hotel room. While the balance of the suite had an attractive, contemporary design, the bathroom left a lot to be desired, but was acceptable.

When I went back down to the front desk to ask for the best directions into the city, I waited another 5-7 minutes to speak with the employee at the front desk, even though there was no one else in line! She was busy taking phone calls and clearly distracted with other tasks. She was, again, very polite when she got to me, but was only marginally useful with directions (local employees should probably be familiar with the area enough to provide guidance).

The sleep was completely peaceful, with blackout curtains, comfy blankets and mattress, and no noise interruptions to speak of. In the morning, I went down for breakfast, which was marginal at best. The warm food consisted of flavorless fake eggs and french toast sticks, and the coffee was extremely weak. The breakfast at Super8s are far superior, which is saying something.

Lastly, I was disappointed that the hotel does not have an indoor pool or hot tub... that would have been great!

Don't let this review cause you to forgo booking the hotel... I'm merely dwelling on the hotel's opportunities so that they can be noted. I would certainly stay at this hotel again, especially on an extended stay (mostly for the kitchen - you can make your own breakfast if you like).

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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227 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
florida
Top Contributor
69 reviews 69 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 1, 2012

I've stayed here before, and swore I wouldn't stay here again, because of the confusing exit numbers. Bless the DOT but they deserve to be smacked for stupid signage all over this wonderful country. Anyhow the confusing exit numbers worked again and, after driving many hundreds of miles, had to loop around and so there - I have taken my frustration out just by writing this. The hotel actually is great. Quiet and well appointed. Our king suite has a very good layout affording privacy and a sense of comfort. Kitchen is fine. These folks had a really good and simple repas and it was hot. The baked potatoes and salad were perfect. Enjoyed the corn bread. Breakfast I know will be wonderful. Night, night! Oh we had an annoying running toilet and maintenance was right on the spot and replaced a part and saving the planet one drip at a time.

Room Tip: Once you find it you'll enjoy it.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reedsville, Pennsylvania
1 review
5 of 5 stars Reviewed October 26, 2012

A group of us was here using a meeting room for an entire week and the hotel staff was phenomenal. They handled everything we need with speed and graciousness. Well worth the time we were here. I would gladly return to this location for future events. It is easy to get to from major roadways. Pantry available for purchasing various items. The kitchen staff was great and allowed us access to the microwave. It was a relief to know that we were welcome in the facility.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2012 via mobile

All the workers were friendly and courteous! Whenever we asked for them to adjust the air, they were more than happy to do so. Also for lunch I brought food which they let me use the microwave!! I wish I would have stated overnight because they have an indoor pool! Also they allow pets!!!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 24, 2012

As a business traveler I always want to get checked in and out with the least amount of hassle. From the front desk Ieschia provided the utmost warm welcome and accomodating attitude that a business traveler could ever ask for. She provided me with area information and directions to shopping areas that I needed to purchase some items I needed. Kathy in the buffet area was so helpful and friendly. I needed some additional cleaning items for my suite kitchen and she so eagerly provided me with the items I needed in no time. This was my first stay here and I was so very impressed with the service that the personnel provided. This is the kind of service you would find at some of the finest hotels anywhere. Thank you for excellent committment to customer satisfaction! Your management should be proud of the excellent customer service that you provided. Hats off to Ieschia and Kathy - much appreciated!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Piscataway, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed October 22, 2012

I have to complement the staff as they were polite and friendly. The food that was offered buffet style was also acceptable, clean and always available. The hotel in general was clean. HOWEVER, the housekeeping services were the worst that I have ever experienced within the IHG chains. I stay over 50+ nights a year in hotels and was at this location for 10 nights. Also be warned it is located across from an active rail yard which can be very noisy through the night.

They use a "light touch" services for the suites. They will make the beds, and empty the garbage. That's it. You have to request for housekeeping for the weekend before 5 pm friday, so if you are a late check-in you can just about forget having your room cleaned for the entire weekend. On both weekends we were left off the list (went to the desk to confirm), even though we went to the front desk and requested servicing- which at the time was written on a scrap paper and one time in what appeared to be a book. The light touch service also does not include vacuuming- as our floors were dirty almost every day, although they will be happy to vacuum outside our door at 9:30 pm.

Toilet Paper???? I've NEVER had to request toilet paper while staying in a hotel. Apparently the light-touch service doesn't include making sure that there is enough tissue for the day. There wasn't even a spare roll left in the room for emergencies. I don't need a fresh roll daily, but I also shouldn't have to go to the front desk to request more. Light touch also doesn't include refreshing the shampoos/soaps etc when empty.... but front desk is happy to give them to you.

And every room comes with a pull-out couch. Are there extra linens in the closet??? No... you have to request those too. You would think the staff would notice that a pull-out was in use for the week and provide proper linens. A full-service cleaning does occur once a week.


The part that is MOST upsetting is that after 3 separate requests that our room PLEASE HAVE TOILET PAPER and PLEASE REFRESH SOAPS that there was no change in the housekeeping.

It makes for a very unpleasant experience if multiple guests are using the room.

Room Tip: Get a room that does not face the railroad yard.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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brattleboro, vt
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 22, 2012

Had a one bedroom suite that was clean and comfortable, including the beds. Have no complaints about the suite. The staff were all very friendly, especially the breakfast staff. The coffee was really good. Read a review about someone having trouble with a cardboard tray to take breakfast to their room. I also had a tray and actually hung onto it the entire 4 days of my stay as I thought it was too nice to throw out. They have a nice lounge to eat in, but sometimes was kind of busy. The pool is small and seems a bit cold, but might be due to the pool room itself being quite warm. There are free washers and dryers, but had to move clothes from one machine to another as they didn't seem to work as well as they should. Our stay was a good one.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites Harrisburg

Also Known As:
Staybridge Suites Harrisburg Hotel
Staybridge Suites Harrisburg Hotel Harrisburg
Harrisburg Staybridge Suites
Address: 920 Wildwood Park Drive, Harrisburg, PA 17110
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Harrisburg
#10 Business Hotel in Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Harrisburg 3*
Official Description (provided by the hotel):
The new Staybridge Suites Harrisburg, PA is a brand new all suite hotel located only minutes from Downtown Harrisburg, The Outlets at Hershey, Harrisburg State Capitol Complex and Hershey Park Stadium as well as the Harrisburg International Airport MDT.If you are coming to the area for a few nights or a few months you will find all the conveniences of home at our hotel. Each spacious suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high-speed Internet access or relax in the comfortable living room area while you enjoy premium cable television, DVD player and HBO movies. Work off some stress in our 24 hour fitness center, take a dip in our indoor pool, or relax in our library with your favorite book. Don t forget to stop by our Bridgemart where you can pick up a variety of foods, beverages and even toiletry items 24 hours a day. ... more   less 
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