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“Great Hotel” 5 of 5 stars
Review of Holiday Inn Express Harrisburg NE

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Holiday Inn Express Harrisburg NE
2.0 of 5 Hotel   |   7744 Linglestown Road, Hershey Area, Harrisburg, PA 17112   |  
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Ranked #11 of 50 Hotels in Harrisburg
Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Hotel”
5 of 5 stars Reviewed July 28, 2013

Great room for a great price. Hotel was cool, clean and quiet. No unpleasant odors or bugs. Nicely decorated room with comfortable bed and plenty of pillows and towels. Very pleasant experience and would definitely recommend to family and friends.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akash P, Manager at Holiday Inn Express Harrisburg NE, responded to this review, July 29, 2013
Thank you for taking the time to write a review for our hotel. We are very happy to hear that you enjoyed our newly renovated hotel and guestrooms!

We definitely appreciate you recommending our hotel to family and friends! We also hope to see you again soon!

Sincerely,
Akash K. Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
    51
    36
    7
    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
Pickerington, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 9, 2013

Stayed here to break up a long road trip. The facilities have been updated within the past few years and were comfortable. The rooms were very quiet and the staff was very attentive. Easy access to and from I-81. There were several places to eat within 6-8 miles. The only cons during our stay was the fact that the indoor pool was very cold and the spa (hot tube) was not working. I would recommend this hotel if you are in the area or going to visit Hershey, PA.

Room Tip: Ask for a room in the rear on the east wing - This would be away from the elevator (center of buildi...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akash P, Manager at Holiday Inn Express Harrisburg NE, responded to this review, July 11, 2013
Thank you for taking the time to write a review for our hotel. We are very happy to hear that you enjoyed our newly renovated facilities and rooms! Also, I'm glad to hear that our staff was attentive to your needs. We take great pride in our service!

I apologize for the spa jets not working. We recently repaired the jets and everything is back up and running. I will be sure to review the temperature of the pool with our head engineer.

Again, thanks for writing a review. We hope to see you again soon!

Thanks,
Akash K. Patel
Manager
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Massachusetts
Top Contributor
192 reviews 192 reviews
68 hotel reviews
Reviews in 109 cities Reviews in 109 cities
230 helpful votes 230 helpful votes
4 of 5 stars Reviewed June 30, 2013

We were fully satisfied with our 2 night stay at the property. The room was modern. It included a fridge and a microwave. The pool was refreshing and surprisingly uncrowded. Breakfast was adequate.

Location is conveniently located just off the highway. Several gas stations with low gas prices were at this exit. And Hershey park is a straight shot down Rt 39, maybe 10 - 15 minutes away. There's a Giant Supermarket along the way where you can buy discounted park tickets. These were a great deal, saving us $15 per ticket AND providing free parking if you bought 2 or more tickets.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akash P, Manager at Holiday Inn Express Harrisburg NE, responded to this review, July 9, 2013
Thank you for taking the time to write a review for our hotel. We are very happy to hear that you were fully satisfied with our hotel and newly renovated rooms! As you mentioned, our location to Hershey Park is convenient and we are glad that you were able to take advantage of it!

We thank you for choosing our hotel. We hope to see you again soon!

Thanks,
Akash K. Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, PA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 27, 2013

We stayed over night and enjoyed the comfortable room and free breakfast. We took advantage of the hot tub, and the small fitness center. My only complaint would be that the pool was very cold and somewhat murky. The staff was very friendly and attentive. I would recommend it.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akash P, Manager at Holiday Inn Express Harrisburg NE, responded to this review, July 9, 2013
Thank you for taking the time to write a review for our hotel. We are very happy to hear that you enjoyed your room and were able to take advantage of some of our wonderful amenities! I am also pleased to hear that you were happy with our staff. We take great pride in our service!

I am sorry to hear that the pool was cold and murky. I have spoken with our head engineer and he will be sure to pay extra attention to the pool going forward.

Thanks for staying at our hotel and we hope to see you again soon!

Thanks,
Akash K. Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 26, 2013

This Holiday Inn is much nicer than most HI. Rooms are updated with reading lights on the beds, TV mounted on the wall. Lobby has about 5 computers for guest to use which is nice. Staff appears to be all family and staff service was not very friendly/attentive, especially keep food stocked during breakfast as they were too busy talking. Ice Machine on our floor did not work. Location is good and lots of business people were staying there. Hotel is good option for clean room.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh V, General Manager at Holiday Inn Express Harrisburg NE, responded to this review, June 27, 2013
Thank you so much for taking your time to write a review about our hotel. We take each and every comment seriously and we are upset to hear that your recent stay with us was less than satisfactory.

We are happy to hear that you enjoyed our room features, but are sorry to hear that our breakfast selections were not properly mantained.

I am sorry I could not gather any contact information from the review. Please feel free to contact me at 717-540-8400, so that I can speak to you personally about the issues you encountered during your stay.

Sincerely,
Umesh Vaidya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south jersey
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed June 24, 2013

We were disappointed by this Holiday Inn and we stay in several each year. The rooms were large clean, spacious, and comfortable but the staff was not good. Our toilet was clogged and instead of unclogging it, the front desk asked us to come down, get a plunger and do it ourselves. Unplunging other people's poop made us queasy. Next, the work out equipment had only 3 pieces. I could live with no weights and a small wait, but the AC did not work and it was 85 degrees. Also, the TV in the exercise room did not work. Further, as a priority club member I expected to be greeted with a welcome and the usual ticket for something from the pantry. Not only did that not happen, but the front desk lady was rude. When I asked if there was anything extra for priority club members, she said angrily, we don't do that here.I asked if there were any upgrades (as advertised in the program ) and she said like I told you, we don't do that here. Next, I had two rooms, one for us and one for the kids fully paid 2 months in advance. I requested that we be next to each other and we were put across the hall instead. Apparently, they don't do that either. I undestood that they had one luggage cart and that it was in use by one guest for several hours but a second cart like other HI's is not asking too much. Finally, breakfast was sub-par. We get that there is no chef for breakfast because there is no restaraunt like in VA beach, the one near Dorney Park, or Coloinal Williamsburg but the HI in Danbury had a fresh pancake machine and another one had a waffle machine and both had packets of peanut butter and jelly. They also had apples at the front desk and this one had none of these and ran out pseudo eggs around 9. Finally, I paid a lot more for this room than in Tampa near Busch Gardens and the other HI mentioned above. it was not a bad stay because Hersheypark and Harrisburg are awesome, but I will not be staying here again.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh V, Manager at Holiday Inn Express Harrisburg NE, responded to this review, June 27, 2013
I would like to thank you for taking your time to write a review about our hotel. I am sorry to hear that you recent stay with us was less than satifactory.

Our staff prides itself in providing exceptional customer service and I regret to hear this is not what you experienced. We are re-training our front desk staff, so that these issue don't arise in the future

I also like to apologize to you in reference to misunderstanding of Priority Club member's recognition. We are proud member of IHG family and we welcome all our valued Priority Club members. We value our priority club member guests very highly and we are very appreciative of their continuous business to us. We proudly recognize each and every member and our Hotel has proven track record of recognizing Priority Club Members. Our Hotel management and ownership proudly and steadfastly follows each and every standard and guideline of IHG and Priority Club meticulously. Since it is not Priority Club or IHG Standard, our Hotel does not participate in giving out tickets for pantry items to selected few, instead we pride ourselves in providing the best value, best possible services, breakfast selections and amenities to all our valued guests.


I am sorry I could not get your contact information from the review. We would like to talk you personally to find out more details so we can make it right for you. We are very hopeful that we will see you again at our hotel in the near future.

Sincerly,
Umesh Vaidya
General Manager
Umesh@padutchhotels.com
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Staunton, Virginia
Top Contributor
251 reviews 251 reviews
43 hotel reviews
Reviews in 107 cities Reviews in 107 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed June 21, 2013 via mobile

We stayed here for one night on our way back to Virginia. Easy to find, great location right off of Interstate 81. This hotel is new and the design is very modern compared to some of the older Holiday Inns. We stayed in a room with two double beds. Exceptional room, super clean, super comfortable. My favorite part were the attached reading lamps to each headboard. Welcoming staff. Great stay!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh V, General Manager at Holiday Inn Express Harrisburg NE, responded to this review, June 27, 2013
Thank you for taking your time to write a review about our hotel. We are so happy to hear that you enjoyed our room features and our location.

Our staff prides itself on providing exceptional customer service and I am happy to hear that this was provided to you

We hope to see you again the next time you are in the Harrisburg/Hershey area.

Sincerely,
Umesh Vaidya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Harrisburg NE

Address: 7744 Linglestown Road, Hershey Area, Harrisburg, PA 17112
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Harrisburg
#9 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Harrisburg NE 2*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express® hotel is ideally located in the heart of Pennsylvania. Explore the capital city, or visit the many attractions found in the area, including Indian Echo Caverns, Penn National Race Course, Hersheypark amusement park, ZooAmerica wildlife park and Hershey's Chocolate World, an interactive chocolate experience and a shopper's paradise. The Harrisburg International Airport is 15 miles from the hotel. ... more   less 
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Also Known As:
Comfort Hotel Harrisburg
Comfort Inn Harrisburg
Harrisburg Comfort Inn

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