First, it is certain that you cannot beat the price. We prepaid $75 per night for 4 nights including taxes. For that price, the rooms are not so bad. But.....
We have stayed here every Thanksgiving week for the last 4 years while visiting family for the holidays. While previously a Sheraton 4 points, the rooms had signs in them saying to "pardon our appearance, we are in the process of updating our rooms". They still do now. I read from the previous comments and management responses that they seem to be serious about updating now that they are a Ramada, but I see little evidence.
The public areas are nice, and have been over the years. The lobby is comfy and open, the bar is a good place for a drink at a reasonable price and has live music frequently. We had breakfast in the dining room, and the food has improved. Breakfast was delicious and fresh. Although I am a simple 2 egg breakfast guy, they had many other more elaborate selections on the menu. My simple meal was delicious and I have no doubt the quality of the food carries through all the other meals.
The staff at the front desk, and the housekeeping staff were all friendly. A problem with a light bulb and a clogged bathtub drain were fixed promptly when I let them know.
But the rooms.... We are seriously questioning whether to find someplace else next year. Our room showed the continuing deterioration of a fading property. Nothing major was wrong, but add it all up, and this was a disappointing stay. The bathroom sink and counter were stained and chipped, with that old and faded "we are in the process of updating our rooms" sign. The bathtub/shower is a plastic insert, and the plastic was etched and graying. There is no ventilation in the bathroom and the whole room always smelled damp when we entered. There were several large stains on the carpet. The baseboards are peeling. The heating unit is old and very noisy. It sounds like a battleship when it thunders on. The bed was probably comfortable once, but it is becoming more like a hammock. The pillows are so thin that I had to double it up.
This is also a pet-friendly hotel. However, Carol is allergic to pet hair. Though they say they try to keep some rooms out of service for pets, they did acknowledge to me last year that probably every room has had a pet in it. I know people are wedded to their pets, but I do not enjoy walking down the hall and hearing dogs barking. Just my thing, but I really think they should make one of the wings completely off limits to pets.
I want to like this place, and I want to believe the upgrades will happen. I want to believe in fairy tales, too. I will be looking here for other reviews over the next year before we book again.
Ask for an updated room (I assume there will be one someday) and if you are not a pet friendly perso...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear PKrissel: Thank you for taking the time to review your recent stay at our hotel. We always use feedback to help improve our service and accommodation. I would first like to say that I cannot comment on years past as the new owners took over the hotel on February first and since that time have invested a great amount of money into the hotel. We have been upgrading and improving the rooms since February and not all rooms have been completed. Most of our hotel is double bedded rooms so they are the majority of the rooms that have been completed. We are a pet friendly hotel and keep pets confined to certain rooms and areas of the hotel to limit disruption to other guests. Again thanks for your feedback and we look forward to your return once you see that there are indeed improvements being made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.