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“Front Desk Manager made extra effort for Guest” 5 of 5 stars
Review of Courtyard by Marriott Pittsburgh Greensburg

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Courtyard by Marriott Pittsburgh Greensburg
3.0 of 5 Hotel   |   700 Power Line Drive, Greensburg, PA 15601   |  
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Ranked #2 of 10 hotels in Greensburg
Aberdeen, Maryland
1 review
1 helpful vote 1 helpful vote
“Front Desk Manager made extra effort for Guest”
5 of 5 stars Reviewed December 24, 2013

The Marriott Courtyard in Greensburg is stylish and comfortable, but what brings me back to this hotel time and again is the effort the staff makes on behalf of their guests. Recently, I inquired with the hotel about Marriott's PointsSaver option. The PointsSaver feature did not show up in the online record, and at many hotels this would have finished the discussion. However, the front desk manager Mark took the initiative to inquire with the national office, and found a way to make it work. Being avble to use this feature enabled me to stay a day longer with my family, and this wouldn't have happened with Mark's extra effort.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott Pittsburgh Greensburg, responded to this review, December 31, 2013
Mark H,
Thank you for taking the time to share feedback from your experience at Courtyard Greensburg. We appreciate your compliments regarding our property, but more importantly, the exceptional service you received during your stay. Mark's genuine passion for exemplary customer service leads him to enhance each guest's visit, making him an essential part of our team. I look forward to sharing your compliments and will be certain to recognize Mark for his outstanding service. We value your business and hope you'll have an opportunity to visit us again in the future. Thank you once again for writing.
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132 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Williamsport, Maryland, United States
1 review
5 of 5 stars Reviewed November 20, 2013

I travel frequently for work and often stay at Marriott's. I have to say, the staff at this particular Marriott is one of the best I have experienced. It didn't matter if they were housekeeping, maintenance, front desk, restaurant, bar area, etc.; every one of them always had a pleasant greeting and went out of their way to make our stay exceptional. We were traveling with a 5 month old and a 4 year old so any additional stress was definitely not needed. Thank you Marriott PIttsburgh Greensburg for making our stay great!!

Room Tip: We were on the 4th floor by the elevator and had no issues with noise as you sometimes do when close...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott Pittsburgh Greensburg, responded to this review, November 25, 2013
Debbie R,
Thank you for writing a review from your experience at Courtyard Greensburg. We appreciate your loyalty to our brand, and we're pleased to hear our staff provided exceptional service during your stay. Our dedicated team of associates work hard to exceed guest expectations through genuine and hospitable service. I look forward to sharing your compliments with our team and thank you once again for writing. We hope to extend our hospitality to you again soon.
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Warwick, New York
1 review
5 of 5 stars Reviewed November 13, 2013

We used your property in Greensburg, Pennsylvania this past weekend for a family reunion with about forty family members. Besides using guest rooms, we secured a banquet room and has food and drink provided under the direction of the sales planner. Everything was outstanding!



#1 Megan – the organizer at the hotel – was exceptional, provided excellent support,
and was focused on the details as well as her quests.


#2 Tara – the food preparer – all well done and in a timely fashion. Also very focused
on making sure her customers were happy and satisfied.


#3 Brenda – the support server – great ability to connect with her guests and conducted
all components of service with a very positive personality.

#4 Ken – the bar tender – friendly and effective in meeting everyone’s needs.

#5 Mark – front desk leader – great conversationalist and extremely focused on
meeting the needs of everyone.


Thanks for a job well done. See you again.

Pat and Paul Fein

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott Pittsburgh Greensburg, responded to this review, November 25, 2013
Patricia F,
We appreciate you selecting Courtyard Greensburg for hosting your family reunion, and we thank you for taking the time to write a review about your experience. It is fantastic to hear all the aspects that made your stay enjoyable. We thank you for your compliments regarding our staff's excellence in service and hospitality. Each member of our team strives daily to provide not only exceptional guest experiences, but also to sincerely connect and engage with each of our guests. I will make sure Megan, Tara, Brenda, Ken, and Mark all receive special commendations for their outstanding service. We enjoyed having you and your family as our guests, and we hope you'll return for more family fun in the future. Thank you once again for writing.
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Salem, Virginia
Top Contributor
61 reviews 61 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 31, 2013

Located just off of the PA Turnpike close to tons of shopping and restaurants. One of the better hotels off the turnpike in the this area. Nice fitness center with commercial grade cardio equipment, workout bench, and free weights. Nice breakfast buffet for around $10 and a bar that is open in the evenings. Very clean room, bathroom, and comfortable bed and pillows. Great service. Will definitely stay here again when I return for business in the future.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott Pittsburgh Greensburg, responded to this review, November 1, 2013
David A,
Thank you for writing a review and sharing feedback from your experience at Courtyard Greensburg. We're pleased to hear you enjoyed your stay and found our friendly staff, comfortable accommodations, and variety of amenities well suited for your travels. We look forward to welcoming you back on your next business trip. Thank you again for writing.

Sincerely,
Michael Simons, General Manager
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Waldorf, Maryland
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 22, 2013

The hotel was clean and comfortable. Our first impressions were favorable. However when we ran into some problems the front desk staff, surprisingly, didn't seem able to help. We were visiting for a family event and we had two rooms. Our oldest daughter was arriving late at night. We asked at the front desk if she could pick up her key when she arrived so as not to wake her sister. That didn't seem to be a problem. When she arrived the front desk clerk gave her a key that did not work. When she returned to the front desk to report this, the response was "can't the person in the room let you in?" He seemed inconvenienced that he had to take the time to do another key. The next morning their two hair dryers, one in the bedroom and one in the bathroom, blew the circuit breaker. (They have had this happen before and it is never been a big deal.) The front desk clerk did not seem to understand what was wrong and offered to bring up another hair dryer and then stated that their was nothing he could do and maintenance didn't arrive until 11 AM. Usually the front desk clerk knows where to go to reset the circuit breaker. Fortunately they were able to come to our room to dry their hair. Finally when we returned late Saturday evening the parking lot was very full. My husband currently has a handicap placard because of some medical issues. All of the handicap spaces were occupied, two with cars with no handicap license plate or placard. I reported this to the front desk when we went in, not surprisingly the response was "Sorry, there is nothing I can do about that. We don't keep tag numbers." Hmmm...wonder if he ever thought that calling the police and issuing tickets might be an option? It wouldn't help us but it would certainly help others in the future. The Hampton Inn close by looked nice and has good reviews so I think next family event we will check it out.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott Pittsburgh Greensburg, responded to this review, November 1, 2013
terpfan1,
Thank you for writing and bringing these concerns to my attention. We sincerely apologize that you did not receive the exceptional service that you deserve, and we're sorry for the inconveniences you and your family experienced as a result. Your feedback is important to us as it allows us to monitor and improve our service continually. Please know that your comments have been addressed with our front desk staff and additional steps will be taken to ensure we're doing all we can to serve our guests. We value your business and would certainly never want to leave you and your family with a poor impression. We hope you will give us another opportunity to make amends and provide a more positive stay in the future. Thank you once again for writing.

Sincerely,
Michael Simons, General Manager
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Bloomington-Normal, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2013

NIck, front desk associate, provided outstanding customer service by continually asking me and my family members if we needed anything to make our stay more comfortable. Whether it was flavored water, coffee, or locating the television network, he provide us with service. He asnwered our questions about the surrounding area. Nick's professional and friendly approach towards greeting the quests makes a wonderful first impressioin of the hotel experience. The service he provides later on reinforces that postive first impression. I would recommend this hotel to any with a rating of 5 stars. .

Room Tip: Rooms on court yard side have a wonderful view.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott Pittsburgh Greensburg, responded to this review, September 24, 2013
Carl G,

Thank you for your review and recommendations of our great hotel and wonderful staff. I’m pleased to hear that Nick’s excellence in service exceeded your expectations and made for a truly fantastic experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments to Nick and the rest of our team. We enjoyed having you as our guest and we hope you’ll visit us again soon.

Sincerely,

Michael Simons
General Manager
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Top Contributor
99 reviews 99 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 4, 2013

We were in Greensburg for a family event and found the Marriott very convenient and comfortable.
Free wifi, clean, modern and generous sized rooms. We had a room on the back with a balcony that overlooked a private courtyard with a waterfall. You could faintly hear the cars on Route 30. The hotel is adjacent to the Green-gate shopping centre which has a Starbucks coffee, chick-fil-a and Walmart. It was easy to walk to this center for a meal or shopping.
The hotel was very busy, and the staff were efficient,helpful and very nice.
I highly recommend this hotel while in Greensburg. No other hotel donates to the quality and you can't beat the central location.

Room Tip: Request a room with a balcony on the back side of hotel
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott Pittsburgh Greensburg, responded to this review, September 22, 2013
CanadaKids,
Thank you for your review and recommendations of Courtyard Greensburg. It’s great to hear that our clean and spacious accommodations made for a comfortable stay. We appreciate you selecting our hotel for your family event, and we’re glad our central location was ideal for your travels. We hope you’ll return for another visit in the near future. Thank you once again for writing.

Sincerely,
Michael Simons, General Manager
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Additional Information about Courtyard by Marriott Pittsburgh Greensburg

Address: 700 Power Line Drive, Greensburg, PA 15601
Phone Number:
Location: United States > Pennsylvania > Greensburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in Greensburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Pittsburgh Greensburg 3*
Official Description (provided by the hotel):
Find your oasis on the road at the Courtyard Pittsburgh Greensburg hotel. Thoughtfully appointed, the Courtyard Greensburg rooms give you a perfect place to work, relax and recharge. Our rooms offer fresh, plush bedding, spacious bathrooms and flexible workspace with free Wi-Fi. This Greensburg hotel is perfectly situated in the Greengate Centre featuring retail shops and a variety of restaurants like Red Robin, Starbucks and Chili's that are all conveniently located within walking distance. Courtyard Greensburg hotel is ideally situated in the Laurel Highlands area and is just a shirt drive from attractions like Idlewild Park, University of Pittsburgh Greensburg, Seton Hill College, St. Vincent College and Steelers Training Camp, Downtown Pittsburgh, Pittsburgh Zoo, Kennywood, Sandcastle, Seven Springs ski resort and Historic Ligonier. Host your next successful event in one of our 2 Meeting Rooms. We invite you to experience the Courtyard Greensburg, one of the friendliest Pittsburgh/Greensburg hotels! ... more   less 
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Also Known As:
Courtyard By Marriott Pittsburgh Greensburg Hotel Greensburg
Courtyard Greensburg
Greensburg Marriott
Greensburg Courtyard
Courtyard Pittsburgh Greensburg

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