Had some major issues with this place. When we got there, the water was dirt brown. Was told to run the water for 20 min to fix. Water still brown the next morning, so the hotel called maintenance. When we got back that evening, after maintenence had come, we were told we should run the water for awhile again to clear it out. (Sidenote: Apparently they think their guests should have to waste 1 hour and a half total on running water to fix THEIR issue.. wasn't happy about that either.)
We paid about $12 more a night to have a room with a spa tub. We had made reservations to stay 2 nights, but after having to call / go down to the front desk about this 5-6 times, we decided to check out early. Didn't get charged for the second night, and we did get the extra $12 refunded for the first night, so we paid the regular room rate. However, should this have happened in a regular room, I would have still expected a discounted rate. We couldn't enjoy the spa tub, we couldn't shower, we couldn't brush our teeth, or even make coffee. It was not a good experience.
Final Review - Our room had disgusting brown water, even after it was 'fixed'. Staff was decent about the issue, but I am not impressed that they couldn't get the issue fixed, and that their discounted rate because of the issue really wasn't even a discount.
- Official Description (provided by the hotel):
- UNDER NEW MANAGEMENT this beautiful 96 Suite property is conveniently located off of Interstate 81 at Exit 80 just minutes from Hollywood Casino and Hersheypark. Guests of our hotel enjoy a Complimentary Hot Breakfast Buffet, heated Indoor Chemical Free Salt Water Pool,Business Center, Fitness Center and Game Room. ... more less
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- Also Known As:
- Comfort Hotel Grantville
- Grantville Comfort Suites
- Comfort Suites Grantville