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“In need of some work” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   450 Station Road, I-81 at exit 80, Grantville, PA 17028   |  
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Ranked #5 of 10 hotels in Grantville
Little Chute, Wisconsin
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“In need of some work”
3 of 5 stars Reviewed August 14, 2013

I picked this hotel for location, price and the fact that it had a hot tub and I was traveling with athletes for the State Games of America. We checked in and while I parked the car the teenagers discovered that 1 of the 2 elevators was "glitchy" but there were no signs saying it was out of order. Then we discovered that the hot tub was broken. Upon talking to the front desk she informed me that they were not planning on having it fixed. I would not have stayed here knowing that. The room was clean but it need of some minor maintenance. The tub/shower had a chunk of the coating missing, one of the lights by the bed was broke, one of the tables has some unidentified sticky substance on it and 2 of the rings on the shower curtain were broken. There were no kleenex int he room but we asked at the front desk and he gave us a box. Also on our 3rd day there they replaced the broken shower curtain. The breakfast was good and someone was always keeping things filled.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, August 15, 2013
We apologize if the hotel services were not up to your standard. Thank you for giving us a chance to correct our deficiencies by making us aware of our shortcomings, and we wish to let you know that we will look into the matters of maintenance and the hotel upkeep in total. Thank you for the appreciation you gave with regards to the served breakfast. We sincerely hope that we may be able to give you a far better experience should you wish to reconsider and stay with us again next time.
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196 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
NJ
1 review
4 of 5 stars Reviewed August 11, 2013 via mobile

Stayed here recently while visiting Hershey. Rooms were clean and comfortable. Staff pleasant and friendly. Breakfast buffet not to my liking but the kids enjoyed the waffles a lot. They need a few more waffle irons so the line doesn't get so long. Pool was clean. Hot tub still broken.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, August 13, 2013
We truly appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for sharing to us your entire hotel experience. It brings us great delight to know that you enjoyed your overall stay with us. It is our aim to provide comfort and quality service to our valued guests, please know that we have taken note of your valuable comments regarding the hot tub and the waffle maker, and you can be assured that we will use these to monitor and improve the quality of our services. Thank you for staying with us, and we hope to have an opportunity to serve you again.
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Matawan, New Jersey, USA
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 10, 2013

My family stayed at this hotel during our recent trip to Hersheypark. The room was fine. The breakfast was excellent. They had eggs, bacon, sausage, waffles, etc. It was constantly being refilled and when breakfast time was finished they left the remainder there for any late comers. The pool was nice, but got very crowded at night. There was no water in the hot tub. There were a couple TV channels that were advertised and did not come during the entire 3 day trip. We were told it was a direct TV issue and could not be fixed by them. The commute to Hershey was great. It took less then 10 minutes and you didn't need to travel on a major highway. The staff was friendly and helpful. Overall, we had a very enjoyable stay and would recommend this hotel to others.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, August 11, 2013
To hear that we have served our valued customer well is indeed heart-warming. Thank you for staying with us, and sharing your wonderful experience to us. It brings us great joy that we have successfully shown you how dedicated we are into serving you. Your positive feedback regarding our reliable staff, the excellent breakfast as well as the comfort the entire experience gave you is indeed inspiring. Thank you for choosing the Comfort Suites experience, we couldn’t wait to be of service to you again real soon.
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Columbus, Ohio, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2013

We stayed there for my niece's wedding the staff was very friendly and the breakfast was really good it had a nice variety. The rooms were large the only issue was we were on the side of the interstate and could hear the traffic going by sometimes

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, August 5, 2013
To give you a great hotel experience is indeed our primary goal and to know that we have successfully done so gives us our pride and joy. Thank you for choosing to stay with us and sharing to us your wonderful experience. The positive feedback you have shared to us regarding the liking you have for the friendly staff services, the good breakfast selection, as well as the spacious rooms in total inspires us to work even harder, knowing that our efforts are well appreciated by our valued guests. We couldn’t wait to be of service to you again very soon.
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Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed July 29, 2013

Old spring-mattress sagged about 4 inches in the middle; bed pillows were tiny; refrigerator had hair in it. On top of that, there were a number of smaller issues, such as no batteries in the TV remote and a poorly designed shower/bath with no surfaces for soap/shampoo, etc. When I asked to be switched to a different room, I was told that there were no more rooms at that rate, and that switching to another room would "cost a lot more."

Location (just off 81) is the only redeeming factor, along with a receptionist whose friendliness unfortunately has no effect the room's quality.

Will not return. If the price of the room was $60, the quality of this hotel might be passable. However, when I pay more than $100 for a room, I expect quality to match, and that a small percentage would be devoted toward replacing the mattress more often than once every 20 years. I would give a 0 star if possible.

Room Tip: Just in case our room was the exception to the rule, and this hotel actually has other quality rooms...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 30, 2013
We sincerely aim to always make the stay of our guests as comfortable as possible, which is why it troubles us to hear that we have failed to give you that experience. We wish to let you know that we are indeed very sorry for the inconvenience the entire experience has brought you, especially with the hotel bed and the entire accommodation in total. Please know that your voice means a lot to us, and we seriously take all your feedback and evaluate the points we need to do to correct and improve in the delivery of our services. Rest assured that the opportunity you have given us will not go to waste and we will certainly act on such matters to better serve our valued guests. We hope that you reconsider and visit us again next time.
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Hemlock, New York, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 26, 2013

The Internet connection does not work in the rooms. The spa does not work and to top it off they closed the pool for maintenance on a Friday evening. The children are bored and unhappy. The rooms are very small for 6 people. One sink works out of 3 in the lobby bathroom. Not getting what we paid for at all. I would never stay with the uncomfortable suites again. That's what it should really be renamed.

Room Tip: Do yourself a huge favor and find a better hotel. Wish I would have read reviews before booking her...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 28, 2013
Thank you for choosing to stay with us, and sharing to us your hotel experience. We however apologize for the shortcomings during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short on some aspects. We have taken note of your valuable comments regarding the functionality of our facilities and amenities, as well as the wifi connectivity and we will use these to monitor and improve the quality of services we offer to our guests. We hope to have an opportunity to serve you again and give you a far better experience next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 18, 2013

I made a lat minute reservation for the Hershey park area on a budget. $89 fr room with 2 doubles.
Staff was very friendly. Room decor was dated but room was clean and serviceable.
Location was only 7 miles from park and the short drive was well worth the savings from some closer hotels.
Coffe was good in breakfast bar
Good place to crash for a visit to Hershey area.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 21, 2013
We couldn’t thank you enough for choosing to stay with us, and making the effort to write down the things you have appreciated during your stay. It is indeed our goal to give our guests a memorable experience while giving them the best value for their money. The inspiration you have given us to constantly seek to improve is our sole motivation to work harder than hard. We hope that we may be able to be of service to you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 450 Station Road, I-81 at exit 80, Grantville, PA 17028
Phone Number:
Location: United States > Pennsylvania > Grantville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 hotels in Grantville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Newly renovated 96 Suite Property conveniently located off of Interstate 81 in Grantville, Pa. Complimentary Breakfast Buffet. Heated Indoor Chemical Free Salt Water Pool. Business Center Fitness Center, Game Room. Located just one mile for the Legendary Hlyywood Casino and just 6 miles for Hershey Park. ... more   less 
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Also Known As:
Comfort Hotel Grantville
Grantville Comfort Suites
Comfort Suites Grantville

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