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“Great Family Hotel” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   450 Station Road, I-81 at exit 80, Grantville, PA 17028   |  
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Ranked #5 of 10 hotels in Grantville
Matawan, New Jersey, USA
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Family Hotel”
4 of 5 stars Reviewed August 10, 2013

My family stayed at this hotel during our recent trip to Hersheypark. The room was fine. The breakfast was excellent. They had eggs, bacon, sausage, waffles, etc. It was constantly being refilled and when breakfast time was finished they left the remainder there for any late comers. The pool was nice, but got very crowded at night. There was no water in the hot tub. There were a couple TV channels that were advertised and did not come during the entire 3 day trip. We were told it was a direct TV issue and could not be fixed by them. The commute to Hershey was great. It took less then 10 minutes and you didn't need to travel on a major highway. The staff was friendly and helpful. Overall, we had a very enjoyable stay and would recommend this hotel to others.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, August 11, 2013
To hear that we have served our valued customer well is indeed heart-warming. Thank you for staying with us, and sharing your wonderful experience to us. It brings us great joy that we have successfully shown you how dedicated we are into serving you. Your positive feedback regarding our reliable staff, the excellent breakfast as well as the comfort the entire experience gave you is indeed inspiring. Thank you for choosing the Comfort Suites experience, we couldn’t wait to be of service to you again real soon.
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181 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Columbus, Ohio, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2013

We stayed there for my niece's wedding the staff was very friendly and the breakfast was really good it had a nice variety. The rooms were large the only issue was we were on the side of the interstate and could hear the traffic going by sometimes

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, August 5, 2013
To give you a great hotel experience is indeed our primary goal and to know that we have successfully done so gives us our pride and joy. Thank you for choosing to stay with us and sharing to us your wonderful experience. The positive feedback you have shared to us regarding the liking you have for the friendly staff services, the good breakfast selection, as well as the spacious rooms in total inspires us to work even harder, knowing that our efforts are well appreciated by our valued guests. We couldn’t wait to be of service to you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed July 29, 2013

Old spring-mattress sagged about 4 inches in the middle; bed pillows were tiny; refrigerator had hair in it. On top of that, there were a number of smaller issues, such as no batteries in the TV remote and a poorly designed shower/bath with no surfaces for soap/shampoo, etc. When I asked to be switched to a different room, I was told that there were no more rooms at that rate, and that switching to another room would "cost a lot more."

Location (just off 81) is the only redeeming factor, along with a receptionist whose friendliness unfortunately has no effect the room's quality.

Will not return. If the price of the room was $60, the quality of this hotel might be passable. However, when I pay more than $100 for a room, I expect quality to match, and that a small percentage would be devoted toward replacing the mattress more often than once every 20 years. I would give a 0 star if possible.

Room Tip: Just in case our room was the exception to the rule, and this hotel actually has other quality rooms...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 30, 2013
We sincerely aim to always make the stay of our guests as comfortable as possible, which is why it troubles us to hear that we have failed to give you that experience. We wish to let you know that we are indeed very sorry for the inconvenience the entire experience has brought you, especially with the hotel bed and the entire accommodation in total. Please know that your voice means a lot to us, and we seriously take all your feedback and evaluate the points we need to do to correct and improve in the delivery of our services. Rest assured that the opportunity you have given us will not go to waste and we will certainly act on such matters to better serve our valued guests. We hope that you reconsider and visit us again next time.
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Hemlock, New York, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 26, 2013

The Internet connection does not work in the rooms. The spa does not work and to top it off they closed the pool for maintenance on a Friday evening. The children are bored and unhappy. The rooms are very small for 6 people. One sink works out of 3 in the lobby bathroom. Not getting what we paid for at all. I would never stay with the uncomfortable suites again. That's what it should really be renamed.

Room Tip: Do yourself a huge favor and find a better hotel. Wish I would have read reviews before booking her...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 28, 2013
Thank you for choosing to stay with us, and sharing to us your hotel experience. We however apologize for the shortcomings during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short on some aspects. We have taken note of your valuable comments regarding the functionality of our facilities and amenities, as well as the wifi connectivity and we will use these to monitor and improve the quality of services we offer to our guests. We hope to have an opportunity to serve you again and give you a far better experience next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 18, 2013

I made a lat minute reservation for the Hershey park area on a budget. $89 fr room with 2 doubles.
Staff was very friendly. Room decor was dated but room was clean and serviceable.
Location was only 7 miles from park and the short drive was well worth the savings from some closer hotels.
Coffe was good in breakfast bar
Good place to crash for a visit to Hershey area.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 21, 2013
We couldn’t thank you enough for choosing to stay with us, and making the effort to write down the things you have appreciated during your stay. It is indeed our goal to give our guests a memorable experience while giving them the best value for their money. The inspiration you have given us to constantly seek to improve is our sole motivation to work harder than hard. We hope that we may be able to be of service to you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 18, 2013

I agree with some of the reviews about cleanliness - we had to have our trash can replaced because it had some sort of nasty fluid inside, the cleaning staff obviously missed that one. Overall the hotel was so-so, not great but not terrible. If you need a place to stay it's okay - as long as you're a hard sleeper. This property is right next to the interstate and road noise was horrible. I'm a light sleeper and barely slept both nights we were there.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 21, 2013
We wish to let you know that your voice is of utmost importance to us, and it means a lot to us to know that you have made an effort to inform us of the things we may need to improve to better our services in total. Thank you for choosing to stay with us and pin pointing the deficiency you found with regards to our maintenance of cleanliness. Rest assured that such matters will be evaluated accordingly and be given prompt actions so that it may be corrected in the best possible way. Thank you for the opportunity to grow and improve more and we certainly hope to be of service to you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpharetta, Georgia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 15, 2013

Our stay here in late June 2013 was awful. We checked in on a Wednesday evening (the desk staff was polite) and found our room on the 3rd floor to be dirty, smelly and generally disgusting. The couches were stained. There were stains on the carpet, stains on the bedding, hairs in the bedding, and I even get a photo of a bed bug! I was able to catch the bedbug in a bag and took it to the front desk. Also, the in-room safe did not work.

We called the front desk and they sent someone up to clean the room. The man they sent up barely spoke English but did tell us there were no more sheets available, and if there were, he didn’t know where they were. So we went down to the front desk to try and switch rooms. The 2nd room they gave us did not have a working safe, and since we did not feel comfortable leaving our laptops unlocked in our room, we requested yet another room. We finally ended up in a room on the 4th floor. It seemed clean enough, but still smelled.

During this process I actually called the Choice Hotels help desk, as I thought being a Choice Privileges member might help, and since I booked the 3-night hotel stay online through choicehotels.com, they might be able to move us to another hotel. The help desk actually said they would not move us to another hotel, we have to deal with this one, and we could not receive any refund.

In addition to the dirty, smelly rooms, their indoor heated pool and hot tub was not as advertised. The Pool water was not heated, and the hot tub didn’t even have water in it!

Overall, this was one of the worst hotel experiences I have had – and I’ve booked hundreds, if not thousands of rooms at hotels over the past 2 decades. Choice Hotels just lost a customer who books many, many hotel nights every year. –And definitely stay away from this specific hotel!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 21, 2013
We are deeply sorry to hear that you have been put through such a very upsetting and inconvenient experience following your recent stay with us. Please know that such matters will be seriously taken into consideration and be thoroughly assessed and evaluated so that such instances will be avoided in the future. Room accommodation, its functionality and cleanliness in total will undergo meticulous assessment so that correction of deficiencies will be better implemented. We sincerely hope that we may be given another chance to give you a far better experience very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Address: 450 Station Road, I-81 at exit 80, Grantville, PA 17028
Phone Number:
Location: United States > Pennsylvania > Grantville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 hotels in Grantville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Newly renovated 96 Suite Property conveniently located off of Interstate 81 in Grantville, Pa. Complimentary Breakfast Buffet. Heated Indoor Chemical Free Salt Water Pool. Business Center Fitness Center, Game Room. Located just one mile for the Legendary Hlyywood Casino and just 6 miles for Hershey Park. ... more   less 
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Also Known As:
Comfort Hotel Grantville
Grantville Comfort Suites
Comfort Suites Grantville

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