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“Excellent stay! Good value!” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   450 Station Road, I-81 at exit 80, Grantville, PA 17028   |  
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Ranked #5 of 10 Hotels in Grantville
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Excellent stay! Good value!”
5 of 5 stars Reviewed February 12, 2013 via mobile

This hotel is a great value! I have stayed here several times over the past few years. The rooms are clean, the staff is friendly, parking is plenty, pool and hot tub are clean and well kept, and the breakfast is good. There are several hotels within a half mile (and I have stayed in several of them), and the rates here are considerably lower, and the rooms are larger. Example of friendly and helpful staff: I was concerned about possible snowy/icy conditions in the early morning. I mentioned this to the gal from the front desk as I went to breakfast. She took the initiative to walk outside to check the current conditions, and then came over to update me on conditions. Definitely try this hotel.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, February 27, 2013
Dear Guest,
We appreciate your time in writing us your experience at Comfort Suites. This really shows how much we value the stay of our customers. We are happy that you find our hotel clean, friendly and cozy environment. We always make sure that we attend to our customers needs all the time. Rest assured that we will always commit to goals which is to provide service to our customers more than what they pay for. We hope to serve you again in the future. Thank you very much.
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211 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Savannah, Georgia
1 review
5 of 5 stars Reviewed January 16, 2013

I don't usually learn the name of the staff where I stay. This hotel is so friendly that I know Angela checked us in and provided a very quiet room for us and excellent customer service. Kate checked us out, They both worked hard to make sure everything about our stay was Great!! This hotel is well maintained, very clean, and reasonably priced. This is perfect for a stopover while passing through Harrisburg when all you want is a clean place for the night. Myself and my family will be staying here again. Thanks so much Angela and Kate for making us feel home away from home.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, February 27, 2013
Dear Guest,

We are very happy that we have been great in providing you the services more than what you deserve during your stay with us. This feedback means a lot to us and this shows how much we value the stay of our customers. We also appreciate you for complimenting our staff, we are all committed to provide nothing but the best service like no other hotels can offer. We are excited to serve you again in the near future. Thank you.
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New Jersey
Top Contributor
58 reviews 58 reviews
6 hotel reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 12, 2013

This hotel is great to stay at. Local to Hershey Park & the Hollywood Casino. The hotel is clean and the staff is super friendly. The room is $70- $125 depending on time of the year. The rooms have refrigerators. 2 queen beds with a pull out couch. Beds are very comfortable. The hotel as a pool and gym family oriented hotel. Breakfast is a feast. The waffles are such a nice touch. We come here every year sometimes more than once a year. The even have a shuttle service to take you to the casino. It is separate from the hotel but ready to give you the name & number to contact Kirk 717-554-2539 depends on how many in your group $25-$50.

Room Tip: Request a room at the front of hotel. Hotel on RT 81 so the backside of hotel is loud at night.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, January 23, 2013
Dear Guest,

We are so happy that you had a great stay at Comfort Suites. We also appreciate you for citing our clean environment and friendly staff. We always aim to provide our customers the comfort by making them feel at home. Thank you for your loyalty and we assure you that we will always provide you the services that you truly deserve. We are looking forward to serving you again soon.
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 5, 2012

I had a very nice stay the service was excellent. The room was very clean. Breakfast was excellent a great variety. I really enjoyed the pool the water was a perfect temperature to swim. My children had a blast. Highly recommend staying here.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, December 7, 2012
Dear Guest,
Thank you for sharing this wonderful feedback. This means a lot to us and we’ll surely continue to provide our valued customers like you the services like no other hotel can offer. We can’t wait to serve you, your friends and family soon.
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Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2012

Every year we drive down to Hershey and every year we stay at the Comfort Inn in Grantville. As loyal as I am I do check around for prices and the Comfort Inn is ALWAYS the most reasonable and it includes a most delicious breakfast. The suites are very clean as is the pool area.

We love it because it is close to Hershey but doesn't have those Hershey hotel prices!!

We will be back this July.

Room Tip: We like the first floor for convenience. It is close to the breakfast area, business center and poo...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, December 7, 2012
Dear Guest,
We appreciate your time in writing this feedback. We definitely would want our guests get more than what they pay for. Our goal is to provide impeccable service and great accommodation at a reasonable price. We are looking forward to serving you again on your next visit. Thank you.
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Pittsburgh, PA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 13, 2012

Before checking in, go to the breakfast / dining area, stand in front of the waffle maker and look up at the large filter covered in grime. Yuck, yuck and more yuck. The dust and dirt has been there for years. Someone must have noticed because it looks like they made a feeble attempt to clean the lower 4 or 5 inches but then decided to give up and let the filth drop all over the countertop where the breakfast food is laid out.
If you can overlook this and proceed to your room, it may look clean at first glance but look around more carefully and you'll see the "old" dirt. The bathroom floor grouting hasn't been cleaned for many years. They obviously gave up on trying to remove the build up on the bath tub faucet.
The walls, as usual, are paper thin, so don't expect a good night's sleep.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhoda A, Director of Sales at Comfort Suites, responded to this review, November 15, 2012
Dear Guest,
I have recently reviewed your comments and I would like to thank you so much for taking your valuable time to offer us your feedback. Without hearing back from our guest we would be unable to make corrections or celebrate our success. We use all guest feedback to condict additional training for our team members. The issues you mentioned are being addresses immediately. We know this caused you concern and ask that you accept our sincere apology. We hope you will allow us the opportunity to change your perception in the future. We sincerely appreciate your business.
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Lewistown Pa.
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 2, 2012

We stayed here in the latter part of October 2012 on an overnight trip to Hollywood Casino. When we arrived it was obvious that the hotel was at near capacity. The parking area was full and there was a long line for check in. We were suprised at how quickly everyone was being checked inn an things kept moving. We stayed with another couple and had adjoining rooms on the 1st floor to the right of the reception desk. Ours being a King Suite and the other being a 2 bed Suite. Both rooms were very clean, spacious and well appointed with no damage, spiders or musty odors to speak of. The only problem(s) with either room was, 1, the noisy fan in the King room, it seemed like the AC/Heat unit fan was going to come shooting out at any moment and 2, being so close to the breakfast area, sleeping past the start of breakfast was impossible with the noisy herd that descended at first light!! The breakfast was nothing spectacular but you cant expect alot for free either. The staff that we encountered was very friendly and helpful. We inquired at the front desk about a shuttle service to and from the casino and were given a card for a local service that seemed legit and it was..... except for the fact the gentleman providing the shuttle service is NOT prompt or reliable. We waited 1 full hour PAST the time given to be picked up at the hotel. Then our phone calls and messages for service back to the hotel went unanswered or ignored. We recommend securing a taxi if need be. Everything around the hotel grounds appeared to be well kept and clean with the exception of the pool. We had no intention of using the pool but decided to take a quick peek anyway. Wow, the water was very discolored and the room smelled a bit foul.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, December 6, 2012
Dear Guest,

We appreciate your time in writing this feedback. We are happy to know that you had a great time during your stay with us. It’s such a nice feeling to know that one of our guest felt comfortable and satisfied with the service that we are providing. We also apologize for some inconveniences that you’ve experienced. We would like you to know that we acknowledged our flaws and we will make sure to make amendments for us to improve our service. We are looking forward to serving you again in the future . Thank you so much.
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Additional Information about Comfort Suites

Address: 450 Station Road, I-81 at exit 80, Grantville, PA 17028
Phone Number:
Location: United States > Pennsylvania > Grantville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Grantville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
UNDER NEW MANAGEMENT this beautiful 96 Suite property is conveniently located off of Interstate 81 at Exit 80 just minutes from Hollywood Casino and Hersheypark. Guests of our hotel enjoy a Complimentary Hot Breakfast Buffet, heated Indoor Chemical Free Salt Water Pool,Business Center, Fitness Center and Game Room. ... more   less 
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Also Known As:
Comfort Hotel Grantville
Grantville Comfort Suites
Comfort Suites Grantville

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