I was at this hotel to attending a conference and this stay was a two-night experiment in terror! The hotel caters to many weddings per weekend and allowed the drunken guests to roam naked in the hallways at night (literally), yell, scream, and call the rooms of guests that were complaining about their noise between 2:30 am and 4:30 am to harass them. The hotel was also oblivious to the strong smell of marijuana coming from these guest rooms!
To add insult to injury the walls were so thin you could hear the person in the room next to you talking in a normal tone of voice, so you can imagine what else could be heard. The hotel had not one working ice machine, the breakfast was horrible and the manager could care less when I asked to have my two-night stay refunded.
The day I departed, I asked to speak with the general manager. I was told he would not be in until Monday so I left my contact information with note indicating I wanted to speak with him about my stay. It's been 6 days since I checked out and I haven't heard a word. Just shameful!
- Official Description (provided by the hotel):
- The Newly Renovated Wyndham Garden Hotel is nestled in the heart of Glen Mills, PA only a short drive from Wilmington DE and Philadelphia PA. With over 3 million dollars in renovations in 2012/2013 our upscale hotel is truly the premier hotel in the Brandywine Valley. We offer 100% smoke free sleeping accommodations with microwaves and refrigerators in every room. 1 and 2 bedroom extended stay apartment suites with full kitchens as well as Whirlpool Suites, spacious King Suites and Queen Jr. Suites perfect for the business traveler. We offer free movie night on Monday, Wednesday and Saturday in our 200 seat theater style Auditorium. We hold a complimentary manager's reception each Wednesday. All newly furnished rooms have complimentary WIFI & 32 inch flat panel HDTVs and all suites have at least 2. Free local area shuttle service is available Monday through Friday from 8AM until 5PM. We feature a newly renovated and expanded fitness center and game room; outdoor seasonal pool, and free self service guest laundry. Located 5 miles from West Chester PA, Media PA & Kennett Square PA we are the perfect hub for a trip to our historic area. Enjoy our hot buffet breakfast breakfast daily with egg & omelet action station. Enjoy a cocktail or dinner in our recently renovated BW bistro located inside the hotel or relax in your room and let us serve you a fantastic room service dinner or dessert. Situated at the intersection of PA route 202 and US route 1 (Baltimore Pike); we are only 10 minutes from Interstate 95 and 25 minutes from the PA Turnpike (Downingtown Exit #312). Come see why everyone is talking about the Brandywine Valley Suites Hotel and make our home yours for a month or a day! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Concordville - Brandywine
- Holiday Inn Concordville
- Concordville Holiday Inn