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“BEEN AT BETTER HOTELS” 1 of 5 stars
Review of Holiday Inn Express Frackville

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Holiday Inn Express Frackville
2.5 of 5 Hotel   |   958 Schuylkill Mall Rd, Frackville, PA 17931   |  
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Ranked #1 of 4 hotels in Frackville
lakeariel
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“BEEN AT BETTER HOTELS”
1 of 5 stars Reviewed June 2, 2013

If you need a place to crash. Then that's all this place is good for. The hotel smelled very musty,outdated. The staff unpleasant. The rooms were cleaned every day. The breakfast was awful. The beds very,very uncomfortable. The pillows were also very uncomfortable. The pictures that I seen online,were different than in person. You did not hear any noise,traffic or people coming of the elevator while you were sleeping. There were more bad stuff than good stuff about this hotel. Frankly it was like flushing money down the toilet. I WILL NOT STAY AT THIS HOTEL AGAIN!!!!!!!!!! The bathroom door opens toward the tub/shower. That was a pain in the butt.

Room Tip: If your looking for a place that has a pool, keep looking. The rooms very small. It took the A/C a l...
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noreen O, General Manager at Holiday Inn Express Frackville, responded to this review, June 4, 2013
I am really sorry your perception of our hotel is so poor. My staff is USUALLY quite pleasant so I will definitely discuss this review with them.

Our beds were new in 2011 and are flipped quarterly. As for the pillows, all Holiday Inn Express hotels will be getting new pillows as there have been many complaints about them.

I do believe my staff explained to you that not all Express hotels have swimming pools. Since the new ADA laws of 2013 we had to take out the Jacuzzi as we did not have enough space to accommodate a lift. This is unfortunate but the facts.

I personally feel the photos on our website are quite accurate or our parent company would insist on them being changed. We are inspected unannounced and my staff and I do our best to provide a clean, safe hotel for our guests.
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69 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Glen Burnie, Maryland
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 29, 2013

It's always a great mood lift to be greeted so nicely when you arrive after a tiring drive and it's late, it's dark and the nav system doesn't know they moved the roads. The room was a bit worn but, clean and well appointed. The iron needed some repair the cord re-tractor didn't work and the cover for the water chamber was broken off. Plugs were not convenient, even near the bed and desk but, I've learned to travel with my own power strip.

Internet access was simply horrible both via Wi-Fi and hard line. Getting the logon page to come up was a burden requiring browser reloads and a reboot once. Using my AirPort didn't improve the situation any either. I was required to logon each device separately when using my AirPort. If you're traveling for business, I wouldn't stay here. Internet access was slow and halting, often pausing for several seconds, the lag was untenable. Hi-Speed my sweet bippy.

On my last morning, ate a bit of breakfast before I headed back home. It's edible but, I really to expect more at these prices. It's sad when I'd almost prefer to eat at a fast food place.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noreen O, General Manager at Holiday Inn Express Frackville, responded to this review, June 16, 2013
I did not respond as quickly as I like to because I wanted to check out the internet speed and some other things that would make your experience with our DSL and WI-FI less than what you expect. The speed is within IHG standards. We use Verizon and PTD as a back up. The IT team is looking into making some changes so hopefully if you have the opportunity to stay with us again this will not be an issue. Thank you for your review. I want you to be able to work from your room as easily as I work from my office. Since I have no problem with my speed I appreciate when someone else tells me about their experience.
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Pittsburgh, Pennsylvania, United States
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

We have stayed here before and last time it was starting to look worn. Now it's back to new looking. Clean rooms and convienient to I81 and Pottsville. No pool for families traveling with kids but is next door to aCracker Barrell restaurant if you miss the complimentary breakfast .

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noreen O, General Manager at Holiday Inn Express Frackville, responded to this review, May 30, 2013
Thanks for taking the time to review our hotel. We appreciate your kinds words and hope to see you in the future.
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Hornell, New York
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 9, 2013

Stayed here for one night. Was very impressed with the continental breakfast, which is an added to bonus to any hotel stay. It was a hot meal with all the fixings! Room was clean and nice. The bed was very comfortable.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noreen O, General Manager at Holiday Inn Express Frackville, responded to this review, April 11, 2013
It's always nice to get a positive review. Thank you! Hope you stay with us again.
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Wayne, New Jersey
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 31, 2013

My family of four stayed here for 4 nights when we needed to attend a funeral. The room and bathroom were clean. The included breakfast was plentiful and fresh. My husband grew up in the area and this is by far the nicest hotel in the area.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noreen O, General Manager at Holiday Inn Express Frackville, responded to this review, April 2, 2013
It was very thoughtful of you to write a great review of our hotel. I am very sorry your reason for being in the area was for a funeral. I hope you plan to return to visit some of our attractions and will stay with us again. I plan on sharing this with the staff. I am sure it will make them happy. Thank you!
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Lancaster, Pennsylvania
Top Contributor
123 reviews 123 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 22, 2013

Second time here, was great by a very friendly and knowledgeable staff Janet, Room was excellent , updated and very clean, great morning breakfast. A pleasure to recommend this hotel.
Priced a little higher than most in the area , but well worth the few dollars extra.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noreen O, General Manager at Holiday Inn Express Frackville, responded to this review, March 25, 2013
I appreciate you taking the time to write a review. Janet is great. She is also a pleasure to work with. I will make sure Janet and the staff are aware of your kind comments. Glad you enjoyed your second stay with us we look forward to seeing you in the future.
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Top Contributor
137 reviews 137 reviews
20 hotel reviews
Reviews in 58 cities Reviews in 58 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 9, 2013

After 12 hours of driving we were looking for dependable lodgings not too far from I-81. Friendly staff, clean and comfortable room with king bed. Plenty of room in the bathroom. Great shower with soft, fluffy towels. Bed was comfy. Heater worked good but a bit loud. The included breakfast was good. An added convenience for our supper choice was the close proximity of a Cracker Barrel.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noreen O, General Manager at Holiday Inn Express Frackville, responded to this review, March 11, 2013
It is always a pleasure to share with the staff a great review. Thank you for staying with us and hope you will consider staying again when your travels bring you through.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Frackville

Address: 958 Schuylkill Mall Rd, Frackville, PA 17931
Phone Number:
Location: United States > Pennsylvania > Frackville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Frackville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Frackville 2.5*
Official Description (provided by the hotel):
'Stay Smart' at the recently remodeled Holiday Inn Express Hotel & Suites Frackville. Conveniently located in the heart of Schuylkill County our hotel is 100% 'Tobacco Free'. We offer spacious rooms equipped with all the comforts needed for a pleasant stay. A refrigerator, microwave, high-speed Internet service and complimentary local phone calls along with other amenities are all available in each of our guest rooms. Don t forget our complimentary Express Start hot breakfast available every morning! You can enjoy shopping or hunting for antiques at the Schuylkill Mall located on the road directly above the hotel. Local restaurants include the Cracker Barrel Restaurant which shares our parking lot, The Dutch Kitchen, Roman s, Alfredo's. Pine View Acres, Greystone, Ruby Tuesday s and Maroon s Sports Bar all within a ten minute drive, Looking for something enjoyable to fill your time? We are minutes away from Yuengling Brewery. You can tour several local wineries, or visit Pioneer Coal Mine Tunnel and Lokie, Hawk Mountain Sanctuary or Jerry s Antique Car Museum. Heisler s Dairy Bar & Miniature golfing are popular attractions for young and old. Sports enthusiasts can take a trip to Cabela's only 20 minutes south of our hotel or enjoy Mountain Valley or one of our other fine local golf courses. We are minutes away from Locust Lake and Tuscarora State parks and the fishing at Sweet Arrow lake is the best! Stay with us and discover Schuylkill County! ... more   less 
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Also Known As:
Holiday Inn Express Frackville Hotel Frackville
Holiday Inn Frackville

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