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“Quality service removes the stresses of the day” 5 of 5 stars
Review of Hilton Garden Inn Philadelphia / Fort Washington

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Hilton Garden Inn Philadelphia / Fort Washington
3.0 of 5 Hotel   |   530 Pennsylvania Avenue, Fort Washington, PA 19034 (Formerly Cherry Tree Hotel)   |  
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Ranked #1 of 3 Hotels in Fort Washington
Rochester, New York
Top Contributor
172 reviews 172 reviews
61 hotel reviews
Reviews in 87 cities Reviews in 87 cities
151 helpful votes 151 helpful votes
“Quality service removes the stresses of the day”
5 of 5 stars Reviewed November 30, 2013

This is a very welcoming property. From the moment you arrive 'til the moment you have to leave, your comfort is seen to. Room was spacious with comfortable place to relax. Desk on which to work fitted with comfortable adjustable chair. Excellent wi-fi and also fast Ethernet available in the room. I had some work to complete and was able to accomplish it quickly.
There is a small well stocked bar on the lobby. Plenty of easy chairs and tables at which to sit. Morning breakfast is extensive. Depending upon your Hilton Honors level, the $9.95 made to order hot dishes may be included.
I was there on business, I'd gladly return for pleasure.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaheerah B, Director of Sales at Hilton Garden Inn Philadelphia / Fort Washington, responded to this review, December 16, 2013
Dear Roadrun50: I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon....safe travels. Thanks, Shaheerah Bey, Director of Sales
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287 reviews from our community

Traveler rating
    151
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Liverpool, United States
2 reviews
5 of 5 stars Reviewed November 27, 2013

I stay at this hotel quite frequently for business purposes. The staff is always very friendly and helpful. They go above and beyond expectations. During my last stay I tried to book my next stay at this location on line and the site told me that the hotel was booked full. The next morning when I checked out they were able to book the six rooms I need immediately. It's not worth it to stay at another hotel in this area.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaheerah B, Director of Sales at Hilton Garden Inn Philadelphia / Fort Washington, responded to this review, December 16, 2013
Dear Matthew L: Thank you for taking a moment to share your experience. So glad you were able to experience our warm Hilton Garden Inn hospitality. We look forward to welcoming you back to the Hilton Garden Inn Fort Washington in the not too distant future. Shaheerah Bey, Director of Sales
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Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed November 25, 2013 via mobile

After 26 hours of non stop travel from Malaysia, and finally parked my rental car at the hotel parking, friendly staff greets me at midnite, showed me the way to my room! Room readied for me, super comfy bed! I slept for the next 16 hours! Had breakfast at the lobby, wonderful experience with friendly staff and waitress! It made my 7 nite stay memorable! Need to do printing at the business center, printer broke down, they fix it in a jiffy! :) I reward the guy a full carton of leftover cigarettes! It's cheap in Malaysia! Heavy downpour one nite, the parking lot got flooded, staff came to my room, and kindly ensure I got my rental car saved!! Bravo Hilton people!!

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaheerah B, Director of Sales at Hilton Garden Inn Philadelphia / Fort Washington, responded to this review, November 26, 2013
Dear Nik S: Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you and you found the amenities of our hotel to your liking. Hope to see you return soon! Safe travels. Thanks, Shaheerah Bey, Director of Sales
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hicksville, ny, United States
1 review
5 of 5 stars Reviewed November 24, 2013

Service was excellent and the room was very comfortable and clean. The Hotel parking was very ample and access to and from the Hotel was good. I would recommend this Hotel to everyone. The staff was ver professional and could not do enough for you.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaheerah B, Director of Sales at Hilton Garden Inn Philadelphia / Fort Washington, responded to this review, November 26, 2013
Dear Donald J: Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you and you found the amenities of our hotel to your liking. Hope to see you return soon! Safe travels. Shaheerah Bey, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 18, 2013

The staff were good, but the hotel is not all that great. I stayed there for business as my office was quite near. The rooms were musty, the a/c was noisy, little bit of aging, otherwise its good place.

I would have preferred better place, but I wanted to stay somewhere close to fort Washington hence this choice.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaheerah B, Director of Sales at Hilton Garden Inn Philadelphia / Fort Washington, responded to this review, November 26, 2013
Dear ljpaulus: First of all, thank you for your candid feedback of your stay with us. I apologize that we did not meet expectations. We are actively working with our housekeeping team to ensure cleanliness and comfort are our first priority. I understand the condition of our a/c unit was of concern as well, we are always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the Fort Washington area. Shaheerah Bey, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 14, 2013

I really like the HGI brand, but this particular hotel was a disappointment. First, the layout of the lobby/restaurant provides little separation between the people checking in and the dining area, so you get to listen to the details of everyone checking in (and screaming kids) while attempting to eat. There was a wedding or reception held there, and the wedding guests overwhelmed the small lobby and restaurant. Second, the place just doesn't have a 'clean' feel to it. Although it is supposed to be relatively new, the carpet in our room was badly stained and full of little sparkles. We ran into the same reduced standards in the dining room, with dirty silverware and stained (dark colored) napkins.

The staff was friendly and the food was good, but we won't choose to stay here again.

My wife is a Hilton Honors member, and she didn't get the usual follow-up survey from the chain afterwards. I wonder why?

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaheerah B, Director of Sales at Hilton Garden Inn Philadelphia / Fort Washington, responded to this review, November 26, 2013
Dear Regnad K: Thank you for your feedback of your recent stay with us at the Hilton Garden Inn Fort Washington. I understand that you encountered an opportunity with the cleanliness of your guest room, I sincerely apologize for this. This is one of the areas that we are very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we were unable to meet expectations and based upon your review we are actively participating with our housekeeping and restaurant staff to ensure this does not happen again. I hope that if you travels bring you back to the Fort Washington area that you will consider staying with us again. Thank you again; I appreciate your honest feedback. Shaheerah Bey, Director of Sales
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omaha, United States
1 review
4 of 5 stars Reviewed November 12, 2013

Wonderful hotel, staff was great and very helpful. Each night 5/5 we were awakened during the night for either loud tv or "other sounds" from adjoining rooms. Staff did respond when called to quiet down the noise. For the price i would have hoped for better insulation from noise.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaheerah B, Director of Sales at Hilton Garden Inn Philadelphia / Fort Washington, responded to this review, November 26, 2013
Dear Aaron M: Just wanted to thank you for your recent stay here at the Hilton Garden Inn Fort Washington! So glad you were able to experience our warm Hilton Garden Inn hospitality. I apologize that you're comfort was interrupted by other guests and I have shared your review with our team to ensure that this is not an opportunity in the future. I do hope the next time you return to Fort Washington you consider staying with us again. Shaheerah Bey, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Philadelphia / Fort Washington

Address: 530 Pennsylvania Avenue, Fort Washington, PA 19034 (Formerly Cherry Tree Hotel)
Phone Number:
Location: United States > Pennsylvania > Fort Washington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Fort Washington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Philadelphia / Fort Washington 3*
Number of rooms: 146
Reservation Options:
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Also Known As:
Hilton Garden Inn Philadelphia / Fort Washington Hotel Fort Washington
Hilton Fort Washington
Fort Washington Hilton
Hilton Garden Inn Fort Washington

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