I very seldom give a poor rating. I do so for this property because in a one night stay, there were problems and not once did anyone apologize for my inconvenience. Further, I wasn't welcomed or thanked for my busy. I get that they were busy, however, for the price, I expect better service.
- Check-in was quick and I was able to check-in before 1:00 pm, which was great. The front desk person gave me great recommendations on places to get a quick bite.
- There was a used bar of soap on my counter. I didn't say anything. What was the point?
- I took a shower and realized that the towels were damp. And no they weren't damp from the shower. I call guest services twice and never got an answer. However, when I leave the hotel, there are two people standing at the front desk. One person said, "I just got here". The other person said, "I must have stepped away." Neither said, "We're sorry, how can we help."
- I asked for a sewing kit. The front desk person looked everywhere and couldn't find one. She finally asked someone from housekeeping and the person said -- in front of the guest -- "I didn't know ya'll didn't have any." Ten minutes after my request, I received a sewing kit.
- The microwave was dirty. I had to clean it before I used it.
- There were a lot of kids in the hotel for soccer matches. I believe the hotel was sold out. I know they knew the kids were coming. When I arrived at 7:15 am for breakfast, there were no spoons, no coffee lids, no bacon, no eggs, cereal on the floor. It was a total mess.
Needless to say, I do not recommend this hotel and I will never stay here again.
- Official Description (provided by the hotel):
- Take a video tour of our hotel. Located just minutes away from QVC Studio Park and Longwood Gardens, The Holiday Inn Express Exton Hotel is your best choice for accessibility, convenience, and superior service in Chester County, Pennsylvania. Perfect for the business or leisure traveler, our hotel is 1 mile from Amtrak train station and minutes from the Philadelphia Airport. There's plenty of space to work and relax with our complimentary high-speed wireless Internet access, 24 hour fitness center, and an outdoor seasonal pool. For a great start to your day begin your mornings with our complimentary award winning Express Start breakfast bar and a hot cup of coffee. After a long day, you can walk on over to one of the eight different restaurants conveniently located in the same shopping center as our hotel. The Exton Square Mall is also located just across the street for additional casual shopping and dining. Finish your night in one of our 124 spacious rooms that offer comfort and luxurious bedding, large work station, and over 40 TV channels. We also offer executive king and queen bedded rooms which include microwave/refrigerators. Our staff prides themselves on providing a warm and welcoming atmosphere, so whatever may bring you into our area, you are always right at home in the Holiday Inn Express Exton. ... more less
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- Also Known As:
- Holiday Inn Express Exton - Lionville Hotel Exton
- Holiday Inn Exton
- Exton Holiday Inn