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“Decent Stay, but great Customer Service” 4 of 5 stars
Review of Fairfield Inn Philadelphia Exton

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Fairfield Inn Philadelphia Exton
2.5 of 5 Hotel   |   5 N. Pottstown Pike, Exton, PA 19341   |  
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Ranked #6 of 8 Hotels in Exton
Boston, Massachusetts
Top Contributor
143 reviews 143 reviews
31 hotel reviews
Reviews in 60 cities Reviews in 60 cities
53 helpful votes 53 helpful votes
“Decent Stay, but great Customer Service”
4 of 5 stars Reviewed March 20, 2013

I would have given this place an average rating. The rooms are decent and so is the complimentary breakfast, nothing to boast over. But I gave them a very good rating due to their customer service. I arrived late at night at around 11 pm, and still the front desk was friendly and welcoming. One of my friends forgot his brand new iPad, so he called and the hotel staff found it and shipped next day. Great place to stay.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn Philadelphia Exton, responded to this review, March 24, 2013
First, thank you for your kinds words and loyalty to Marriott. We are excited that we will be going to the Fairfield Inn Hot Breakfast as well as major renovations within the next few months! So if your in the Exton area, please do come back and check out the new look!
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213 reviews from our community

Traveler rating
    107
    51
    34
    13
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Hershey, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 6, 2013

We have stayed at this hotel 3 times in the past year and always have a great experience. The staff is very friendly and helpful. Rooms are clean. We had a light burn out and the staff fixed it immediately. We were always greeted with a friendly smile and the breakfast is good. Great place to stay in the Exton/West Chester area!!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn Philadelphia Exton, responded to this review, March 10, 2013
We appreciate you loyalty to Marriott! Our staff enjoys making all of our Guest's stay as comfortable as possible and to be able to say "WOW" when they check out. Lots of changes are in the works for our Property, such as the new Hot Breakfast...so stay tuned!
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South Dartmouth
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 7, 2013

I have stayed in three hotels in the in Exton/Malvern, PA area. The two others are much closer to my office than this location, but I continue to come back to this hotel for the staff. Everyone I have spoken with has been incredibly friendly and welcoming. For an industry that should pride itself on customer service, it is rare that I find the courtesy I would expect. I have been amazed by the constant urge to ensure satisfaction at this location, and will return regardless of the longer commute because I appreciate the kindness of people like Elaine at the front desk.

Thank you Elaine and others for being such great hosts and making my home away from home more comfortable and reminiscent of my own home.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn Philadelphia Exton, responded to this review, February 11, 2013
Thank you for taking the time out of your busy schedule to leave you comments about our Property. We appreciate the fact that you are willing to drive longer to stay with us! Our staff loves to ensure that our Guests goals are being accomplished while they stay with us. Thank you again for your kind words.
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Belmar, New Jersey
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

The staff was very helpful and they went out of their way to help me when I needed it. I had to speak with the manager and staff a couple times because of an error that i actually made with my reservation. They could not have been more helpful!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn Philadelphia Exton, responded to this review, January 7, 2013
We are glad that the Reservation issue was resolved to your satisfaction. One of the things that our Staff are trained is to remember it is "the little things" that count. Be sure to visit us again if your in the area!
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Miami, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2012

This hotel was perfect for a brief stop. The full breakfast (eggs, cereal, fruit, muffins, waffles, an more) was good, and a real value added for a family of four. Room was clean and comfortable. However, it was the staff, especially Erika, who made the difference. She made us feell as if we were visiting family instead of staying at a hotel. She even made fresh cofee at 11pm just for me!!! I don't have enough words to describe the outstanding service and felling that she provided. Thank you!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn Philadelphia Exton, responded to this review, January 7, 2013
Thank you for taking the time out of your schedule to leave a comment. We are glad that we were able to meet your expectations, and Erika is one of our "Stars" that always gives a 110%. If your in the area again, you of course will be welcome in our "home," again!
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Brooklyn, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2012

I had to get a last minute room here. Erika who is a part of there staff was incredibly accommodating. It was fast and easy and she explained where everything was located . Rooms were clean and everyone was very friendly . The breakfast was excellent as well. I will be staying here again.

Stayed December 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn Philadelphia Exton, responded to this review, December 24, 2012
I am glad we were able to accomdate all your needs during your recent stay. Erika is one of our "Rock Stars," who really loves what she does, and ensures that all Guests needs are met as much as possible. Have a safe and happy Holiday!
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Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

I've stayed at this property about 6 times in the last 2 years and have always had a good experience. The rooms are comfortable and clean, the hotel is a short distance from all types of restaurants and stores....everything is within reach. Unique to this place, however is the staff and how friendly and helpful everyone is. Elaine has a good handle on how to make a guest feel at home and important. She greets everyone with a sincere hello and welcome, and checks on all of her guests AFTER they have checked in to make sure that all is ok with their accomodations. I visited the desk a few nights ago to buy some batteries for my "dead" mouse, and within 5 seconds she had 2 AAA's in my hand, free of charge. I will definitely continue to come back to this place!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn Philadelphia Exton, responded to this review, December 24, 2012
Elaine is a rising Star along with the many other Staff Members. Her consistency day after day is a plus, and many of our Guests recognize this week after week. Thank you for staying with us!
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Additional Information about Fairfield Inn Philadelphia Exton

Address: 5 N. Pottstown Pike, Exton, PA 19341
Location: United States > Pennsylvania > Exton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Exton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Philadelphia Exton 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Located 30 miles west of Philadelphia, Chester CountyGPS/Online Mapping: Use 1 East Uwchlan Avenue, Exton-PA 19341Free New Hot Breakfast104 RoomsMeeting RoomsHeated Indoor PoolRoom Types: Doubles, Kings, King Sofa's and Jacuzzi KingsExercise RoomFree WiFI45 Minutes from Center City Philadelphia30 Minutes from Lancaster20 Minutes from King of Prussia Mall15 Minutes from United Sports Training Center-Downingtown15 Minutes from West Chester ... more   less 
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Also Known As:
Fairfield Inn Philadelphia Exton Hotel Exton
Fairfield Inn Exton
Fairfield Exton
Exton Fairfield Inn

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