I honestly don't know where to begin. Do I talk about the staff, the filth, the smells, the food, the noise, the mangement or should I say LACK of. This was by far the most disgusting and poorly managed hotel I have ever stayed at and I travel a lot for business. When I walked though the doors of this hotel all I could smell was smoke and
mold - it was horrible. As I continued towards the front desk all I heard was laughing, shouting, music and cursing and this all was coming from the staff behind the front desk. I literally stood there for 7 minutes - 7 minutes I stood and waited for someone to acknowledge me in anyway. 2 seperate employees at different times even saw me standing there and I had to WAIT for them to finish their
discussion on men and sex before they would help me. The worse part is...I found out later that night that one of the employees that saw me waiting to be checked in turned out to be the Front Desk MANAGER.
No wonder the clerks behind the desk acted the way they did - they get their lead and example from some man who has NO clue on managing!!!!!
I was actually scared walking to my room. The hallways were dark and dirty and I did not feel safe at all. When I entered my room I immediately felt dirty. The walls were filthy, the bathroom had an odor to it, the bed looked old and worn and the windows were disgusting. I called down to the front desk and asked to be moved and was told I couldn't be. When I asked why..I was told just because we can't at this time. I did not unpack my bags and decided I
would just sleep in my clothes on the chair that was in my room cause
there was no way I was getting in that bed. I went down to get something to eat and I waiting 20 minutes to be seated, 10 to be greeted by my server and 45 minutes for my cold, uncooked old looking
food. I did not eat it - and the server never acknowledged that or asked if anything was wrong. When I left I asked the cashier if there
was a manager around and was told that not in the restaurant but maybe over at the desk. So, I went to the front desk and asked for a manager. The clerk went behind the desk to some office, closed a door
and came out and told me that no manager was available. I then asked for her supervisor. She started looking scared at this point and again she went back to that office. 15 minutes later the man I saw earlier in the day joking and cursing and making me just stand at the desk waiting to be helped came out and said he was the manager of the front desk. When I asked why I was told that he wasn't available he acted like he didn't know what I was talking about. I proceeded to tell him my problems over the course of the night and all I got was "I apologize" and was given someone by the name of Renee who I could write a letter to.
ARE YOU KIDDING ME???? Is this customer service? Is this acceptable??? Obviously at this Ramada it is. I wrote the letter and never got a call or response from the person Renee that I was referred to. I have since adviced my company and all of the ones that
I visit weekly thoughout the United States to never ever ever use this hotel again when coming through Philadelphia. To the management of Ramada CORP who I hope read this review - you need to SHUT THIS PROPERTY DOWN NOW and get rid of ALL OF YOUR MANAGEMENT - it is a disgrace and a joke and it ruins the crediability of the Ramada name!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.