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“Don't use the park and fly if the toilets are plugged up.” 2 of 5 stars
Review of Comfort Inn Philadelphia Airport

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Comfort Inn Philadelphia Airport
2.0 of 5 Hotel   |   53 Industrial Highway, Essington, PA 19029   |  
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Ranked #6 of 7 hotels in Essington
Philadelphia
Top Contributor
152 reviews 152 reviews
26 hotel reviews
Reviews in 69 cities Reviews in 69 cities
44 helpful votes 44 helpful votes
“Don't use the park and fly if the toilets are plugged up.”
2 of 5 stars Reviewed November 4, 2012

This hotel states they will pick you up from the airport within 20 minutes. We were standing out in the cold for 30 minutes because the driver was unplugging toilets. There were only two employees in the hotel at the time which does not seem enough to cover such issues. In addition to the room being less than desirable, I would avoid this place for a park and fly.deal. The extra $50 is north worth it. The rest of the place is pretty shabby. The place has seen it's day and we won't return.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review, November 6, 2012
Dear Valued Guest:

Thank you for posting your comments here on Trip Advisor. I am very sorry that you did not have an enjoyable visit with us.

Our hotel will be undergoing renovations beginning some time this month, or in early December; perhaps you would give us a second chance to prove ourselves to you by visting with us again after our renovations are completed. If you decide to return, please contact our director of sales - Donna Lauria; she will be very happy to personally assist you with your arrangements.

Yours in hospitality,

Jerran Lewis
General Manager
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214 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 28, 2012

I do my research for all my road trip night stays, Sometimes its a gamble when the rates are low and location is close to an airport and IH HWY. I feel great I picked this Comfort Inn, with all the choices we had.
We checked in early evening so lobby was busy, but thats expected near Philadelphia PA International Airport, but the road traffic was not. We got the top floor room, it smell nice the second we walked in. Room, bed and bathroom were large and comfortable. Nice bed spread and clean sheets. the hideaway did look old and beat. pleanty of chairs and a table. Our view was of the east bound traffic into Philly. but we werent there for the views at night. No air traiffic noise.
Best was the HOT breakfast nook, with a huge variety to pick from. Make your own waffles, scrambled eggs, sausage patties, toast, bagels, Muffins, Juices, cereals, You name it they just may have had it. A large screen TV so we could watch the morning news as we sip our coffee ate our hot breakfast.
They had a business computer (to exposed) available in the lobby. I needed to have our flight boarding passes made, but the printer was down, the front desk lady printed them out for me.
Not many places to eat along the street but they did have a dinner and a Dennys next door.
Our room did n not have a carafe for our morning coffee. There was a small drip leak in the bath tub, but we never heard it till we were in the bathroom.
I recommend anyone travel thru Philadelphia airport area to stay there, you cant beat the rates and what you get for it. Keep up the good work Comfort Inn.

Room Tip: Join the Choice Privileges for the hotel chains, you get best rates, its worth the time to log in...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review, November 6, 2012
Dear Valued Guest:

Thank you very much for posting such nice commnents on our hotel here on Trip Advisor, and for staying with us recently.

I am passing your comments along to our staff members so that they will know what a great job they are doing!

Our Comfort Inn will be undergoing renovations - beginning in the next couple of months. Perhaps you can re-visit us in the near future so you can see our new look!

Yours in hospitality,

Jerran Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompano Beach, Florida
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed October 28, 2012

i normally don't review 'chain' hotels...since they
do what they are supposed to do, offer consistency
rather than the complete unknown. therein lies the
strength of the 'franchise' concept.
in this case however, two exceptional things hap-
pened...one, after i checked-in, which was not so
good...and another...action by managment to rectify
things, and make it right.
i was visiting philadelphia on a one-day trip to
attend a funeral, and needed a hotel that was con-
venient to the airport, and to the funeral, and offered
just basic comfort--it also needed to be easy to find.
i checked-in, and immediately went to the rest-
aurant next door for a late dinner. returning an hour
or so later, and going to my room, i found the key
didn't work. after several trips back and forth to the
front desk, and even trying with a master key, the
night manager and i were surprised to find the safety
bar holding the door closed...and SOMEONE ELSE
INSIDE THE ROOM!! the hotel had already assign-
ed my room to someone else.
after another delay, i finally did get to another
room, and got to spend an uneventful night, with
decent sleep. after a stop at the non-fancy, but
adequate breakfast (included with the room) in
the morning, i arranged to see the manager on duty
about the previous night's hi-jinx.
in fairness, i must say that the management of
this hotel stepped up, and did the things necessary
to make things right. in short order, she immediate-
ly issued a discount for a future stay--confirmed by
an e-mail to my smart-phone. she then explained
that she also felt financial compensation was in
order, but that since i booked through a third-party
agency, that would take some time, and effort on
their behalf. i left it at that, and went on to tend to
my obligations.
much to my surprise, some ten days later, while
traveling in europe, i received an e-mail, confirming
a redund to my american express account.
this level of attention to detail, and follow-up,
without my having to make additional contacts, shows
a commitment on the part of management at this
property to doing the best they can do. it also then,
warrants continued patronage, a thank you, and a
hearty "well done."
so, with deference to other reviews here...while
this hotel may not be cosmetically the best...it does
offer a lot of conveniences, is easy to find on a dark
night, after a long flight, has nearby services, and has
managers that go to bat for their customers. price-wise,
it is also an excellent value for this area. given that,
i would, and will stay at this comfort inn again.

Room Tip: i think they're all pretty much the same...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review, October 29, 2012
Dear Valued Guest:

Thank you very much for your kind words here on Trip Advisor. These postings assist us in correcting what's wrong and knowing what we did right!

I am very proud to have the staff that I have here; they do a wonderful job and are always courteous and professional, and will do their best to satisfy each and every guest.

We will begin renovating our hotel some time toward the end of November/beginning of December; perhaps you can return early in 2013 (if not before) so you can see all the improvements we're making.

Yours in hospitality,

Jerran Lewis
General Manager
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Columbia, MO
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 26, 2012

We stayed at this hotel as a cheaper option to be near the airport. I expected it to be average and maybe subpar. It met my expectations.

The price was low and so was the quality.

Pros: Comfortable bed, quality air conditioner, good cable, free breakfast

Cons: Dirtyyyy, old, smelly, industrial, no fridge, thin walls

I couldn't sleep for the longest time because I felt itchy all over. I've never found bedbugs in a hotel, but I wouldn't be surprised if this place had them. The bathroom was poorly grouted and smelled strongly of mildew, even though all appeared clean. The bed had 5 pillows that were each about a square foot in size - why not get 2 or 3 normal pillows? The hallways looked filthy. The ice maker on the first floor was the only one that worked out of 4 ice makers. I could here coughing in either of the rooms around me because the walls were thin.

However, the breakfast was thorough - yogurt, cereal, toast, english muffins, sandwich-shaped eggs and sausage. Not too shabby.

Again - cheap hotel by the airport. What more can you expect?

Room Tip: Doesn't really matter.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review, October 29, 2012
Dear Valued Guest:

Thank you for posting your comments here on Trip Advisor, and for staying at our Comfort Inn/Phila. Airport. Our guests' comments assist us correcting what is wrong, or continue doing what is right.

Please accept my sincere apologies for your disappointing stay with us. I can tell you that we will begin renovating some time next month, with these renovations being completed in early 2013.

If you would give us another chance I'm sure that when you return you will see a much improved product.

Yours in hospitality,

Jerran Lewis
General Manager
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oswego, ny
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 18, 2012

wasnt sure what to think about the place, had an average rating. a lot of other hotels i had checked out in the area looked disgusting and low quality. comfort inn looked like our best choice but i was still nervous.

once i checked in i mentioned i needed a ride into the city, and not only did one, but two desk girls immediately began helping me out. One of them was named Julliet (and she was awesome and helpful), the other's name i didnt catch. not only did they print out information, but Julliet called a specific driver for our specific need and he brought us anywhere we wanted (for around the same as taxi rates).

night staff was helpful, cleanup staff was polite. it wasnt a palace but i would definitely stay there again, incredibly easy 15 minute drive into the city if you want to drive yourself

the philly diner next door is amazing also, delicious food

Room Tip: i had 118 and it was a double bed, big bathroom and vanity counter.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review, October 19, 2012
Dear Valued Guest:

Thank you very much for posting such wonderful comments here on Trip Advisor about our Comfort Inn/Phila. Airport. Thank you also for staying with us.

Our staff works very hard to make sure that each guest receives the same courteous, friendly, efficient and professional service and it's nice to hear that their efforts are rewarded!

Our hotel will begin renovations by the end of this year so perhaps upon another visit to our area you will find many improvements waiting for you!

Yours in hospitality,


Jerran Lewis
General Manager
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Plymouth, PA
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 16, 2012

We stayed at the Comfort Inn Philadelphia Airport on Sept. 30, 2012. Had an early flight on Monday morning and didn’t want to be driving to airport during the middle of the night. We stayed at the Ramada Inn across the highway a few years ago (which was OK), but they wanted $139 plus tax for a basic room (and the parking package is now an additional charge). Thinking that was a little high, I booked a king hot tub room on Choice Hotel website using a AAA discounted rate, which was $71.10 plus tax. The lobby and breakfast area looked to be fresh and inviting. Our room was large and modern with a desk / work area and chair. The room looked to be recently renovated and the bathroom was finished with tile and a large sink / counter area. The hot tub was large enough for 2 and had a shower in it. A pair of frosted glass French doors separated the hot tub from the sleeping area, so you could enter the tub from either side. The bed was comfortable and the room was quiet. Overall quality of the hotel and the room was much better than the Ramada Inn across the street, which seamed tired and run down and did not include a breakfast. We did not get to sample the hot breakfast due to our early flight plans, so I cannot comment on it. The hotel also provides a shuttle service to and from PHL. Will definitely stay there in the future if our travel plans involve a PHL airport departure.

Room Tip: A king hot tub room was only $5.00 more than a king room, so for us it was a no brainer. Due note th...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review, November 6, 2012
Dear Valued Guest:

Thank you very much for posting your comments here on Trip Advisor, and for staying at our hotel.

We appreciate your loyalty to us, and I will pass your wonderful appraisal of our hotel on to our staff members. We look forward to having you visit us again!

Yours in hospitality,

Jerran Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marcus Hook, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2012

If you are looking for a nice and affordable place to stay, this is it. The staff is very nice, friendly, and helpful. Whether you need something from the front desk or help from the maintenance they are all very willing to help however they can. The room was very comfortable and clean. My sister locked her keys in her car and the one maintenance man helped her get her keys. This is above and beyond their job duties. The breakfast was wonderful you have to try the waffles..yes the waffles. So overall the staff and food make up for the room being a little outdated but they are still very well kept and comfortable. THis is the first hotel I have been to where the GM was very socialable to the visitors, asking if there was anything we needed or how to make our stay more comfortable. Looking forward to my next get away there especially since they are renovating the hotel to bring everything up to date.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review, October 15, 2012
Dear Valued Guest:

Thank you for posting your wonderful review of our Comfort Inn @ the Phila. Int'l. Airport. We sincerely appreciate your positive feedback, especially of our maintenance technician who helped unlock your car to retrieve your keys.

Our staff is very excited about the renovations that will begin by the end of next month. We all hope that you will return shortly thereafter so you can see our new look.

Thank you also for your loyalty to us; we appreciate you very much.

Yours in hospitality,

Jerran Lewis
General Manager
Report response as inappropriate
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Additional Information about Comfort Inn Philadelphia Airport

Address: 53 Industrial Highway, Essington, PA 19029
Phone Number:
Location: United States > Pennsylvania > Essington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Essington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Philadelphia Airport 2*
Reservation Options:
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Also Known As:
Comfort Inn Philadelphia Airport Hotel Essington
Philadelphia Airport Comfort Inn
Comfort Inn Essington
Essington Comfort Inn

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