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“Ho Hum - Very Basic” 3 of 5 stars
Review of Holiday Inn Express Philadelphia Airport

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Holiday Inn Express Philadelphia Airport
2.5 of 5 Hotel   |   101 Taylor Avenue, Essington, PA 19029 (Formerly The Waterfront Inn Lago)   |  
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Ranked #1 of 7 Hotels in Essington
London, Canada
Top Contributor
64 reviews 64 reviews
49 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
“Ho Hum - Very Basic”
3 of 5 stars Reviewed August 17, 2013

This hotel is out of the way, near airport.

Pros -

Free parking
Free Wifi
Free breakfast (well, the most basic type of course)

Cons -

Just a dry location
Nothing to do near by
20 mins to Downtown Philly

If you need a place to rest your head, and want a cheaper rate than the ridiculous downtown rates, this is a safe choice. There is zero wow factor but it is clean if not a tad stuffy. Worth it if money is an issue and you can snag it for $80 or so.

Room Tip: Ask for a room far from the lobby and also 2nd floor overlooking marina.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review, August 20, 2013
Thank you for posting on TripAdvisor. Your review was discussed amoungst the staff and we set in motion some action steps to see if we can create the Wow factor that was missing during your recent stay.
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108 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Richmond, Virginia
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 7, 2013

Just your average Holiday Inn. Beware there is a restaurant adjacent to the hotel by day that turns into a club by night. The hotel is on the water but it is by no means a picturesque scene. Breakfast was your average Holiday Inn continental breakfast. The room and bedding was clean but the bathroom could have used a little more elbow grease. No pool. Near the airport. We took the hotel shuttle to the airport to catch the SEPTA several times with no problems. This hotel is for the budget minded people who don't want to pay the downtown expensive hotel rates.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review, August 7, 2013
Thank you for posting on TripAdvisor. As I do with all postings we have a weekly meeting here and I will be sharing your comments with the staff to see what area's we can approve upon.
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Toronto, Canada
Top Contributor
245 reviews 245 reviews
50 hotel reviews
Reviews in 101 cities Reviews in 101 cities
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed July 23, 2013

There are times - sadly few and far between - where you stay at a hotel and are impressed in every regard - this was one of those times. The shuttle drivers are amazing - we had one each day and they were friendly, helpful and just awesome. We stayed on the 4th of July, and while some people may have been grumpy about having to work he was far from it. He asked us all about our trip and gave us some dinner suggestions even offering to drive us if we needed since the resturant next door was closed. The next day, we had a different man drive us back to the airport and again he was super friendly and helpful.

Check in was a breeze, and the person on was excellent. He was joking and laughing with us, and also provided some suggestions for dinner along with menus and his thoughts. Again, despite it being a holiday he was in an excellent mood and appeared devoted to making our stay the best possible even though it was just for a night.

The room was great - very large with a really comfortable bed. There was a fridge, microwave and great TV. We ended up ordering in, and the front desk recommendation was spot on. So many times I have ordered in a hotel and got horrible food, but this place was great.

The hotel seems a a bit worn in the hallways and outside, but truly that is such a small thing that doesn't impact your stay at all. The breakfast was great, the room was awesome and the staff were fantastic. This hotel is a gem and I will definitely stay here again when I am in the area. I have stayed at a large number of Holiday Inns and without a doubt this one has the best staff I have encountered.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review, July 24, 2013
Chantal...thank you for posting your thoughts on TripAdvisor. On behalf of the entire staff here at the hotel I want to thank you for your thoughtful & kind comments regarding the staff. I have posted your review were everyone can enjoy reading your comments. We hope we can be your home away from home the next time you are in our area.
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Columbus, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2013

My friend and I stayed for one night - we flew in to see the Rolling Stones concert - and everyone at the hotel was friendly and helpful. Kudos to Dave, our shuttle driver, who helped us figure out the train and subway connections. I would highly recommend this hotel.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review, June 28, 2013
Thanks for posting your review on TripAdvisor. On behalf of the entire staff I want to thank you for your kind words. I see where you mentioned Dave, one of our van drivers. Well, just yesterday Dave won our May "Employee of the Month Award"! Hope the Stones concert was a great night for you & your friend. Take care and thank you again.
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Hartford
Top Contributor
225 reviews 225 reviews
94 hotel reviews
Reviews in 131 cities Reviews in 131 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed June 25, 2013

I strongly recommend you stay here if you have an early morning flight. Free shuttle and free parking (Penns Landing HI Express costs $25 per night to park). The staff is friendly and very helpful. The hotel is located on the water and next to a decent restaurant, the Deck. All the usual HI Express amenities and Philadelphia hospitality to boot! This is my new choice for a hotel when visiting Philadelphia.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review, June 28, 2013
On behalf of everyone here at the hotel we want to THANK YOU for posting on TripAdvisor! We were especially happy to here that our hotel is your new choice for a hotel when visiting Philadelphia. That comment says alot and we greatly appreciate it. Hope to see you soon!
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Louisville, Kentucky, United States
1 review
5 of 5 stars Reviewed June 17, 2013

The staff of this Holiday Inn Express made what would have been a difficult week for me, a "Wonderful Week"

My first contact started with Ray, one of the shuttle drivers. He was most helpful and very knowledgeable of local history, which was something I enjoy very much.

My second contact was with the one and only, Tarshia. She is a great asset to your team. I ran into a problem with my credit card but with Tarshia help, the problem was SOON taken care of and I was relaxing in my room.

My third contact, which was not made until early the next morning, was Judy, who does a excellent job of feeding the many. Judy was a joy and helped get my day off to a great start each morning. I also learned of her many years with this Inn and some of the famous people she has helped through the years. If you stay here someday, be sure to ask her about the famous.

I must stop but before I do, here are some others who made my week wonderful, Ed, David, and all the team who I didn't meet but I saw the results of their work everyday when I returned to the Inn.

Its not unusual to encounter problems as we go through life BUT with people as these at the Essington HIE, you too can have a WONDERFUL WEEK!!!!

Room Tip: Please ask for rooms with a refigerator and microwave, not a rooms come with these.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review, June 21, 2013
Wow...what a memory you have regarding names of the employee's you encountered during your stay at our hotel. I posted your review thru out the hotel so the employee's could read all your wonderful comments regarding your stay, it made them feel very proud. I behalf of everyone here we want to say Thank YOU!
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poconos
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 15, 2013

We needed a overnight stay to catch an early morning flight from Philadelphia to LA. and also on the return trip since it was a late flight back. Parking was FREE and they also have a free shuttle back and forth to the airport and the driver was very nice and helpful. The room was very modern and clean, a light grab and go breakfast was also included.

Where I was impressed was how this staff was so helpful. My mother had left her prized possession, her iPad behind in the room and the staff made sure that they obtained it and held it for us at the front desk until our return flight. This is not usually the case with larger hotel chains like the Westin In Virginia Beach. A few years ago I personally left an item behind and after many months of phone calls and letters they never even apologized or even returned my phone calls. So always read your reviews!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review, June 21, 2013
Thank you for posting your review. On behalf of the entire staff I want to thank you for your kind comments and I was glad to hear we were able to secure your mother's I-Pad. We look forward to being of service to you in the future and the many guests your review will send our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Philadelphia Airport

Address: 101 Taylor Avenue, Essington, PA 19029 (Formerly The Waterfront Inn Lago)
Phone Number:
Location: United States > Pennsylvania > Essington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Essington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Philadelphia Airport 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Stay Smart at the Brand New Holiday Inn Express Philadelphia Airport in Essington, PA. Our courtesy shuttle will take you to the only hotel on the Delaware River waterfront. Located adjacent to Governor Printz Park, our guests enjoy the scenic views of the river and marina. Explore the attractions, restaurants and entertainment of Downtown Philadelphia. Don’t miss the historic sites, including the Liberty Bell, Independence Hall, National Constitution Center and Betsy Ross House. Also discover the Old City District, where you will experience the best shopping, dining and culture. If you’re a sports fan, the hotel is minutes from the Philadelphia Sports Complex. This site includes Lincoln Financial Field, Wells Fargo Center and Citizens Bank Park. The Philadelphia Union Soccer Stadium, PPL Park, is 3 miles away, near Harrah’s Casino and Racetrack. For our business clientele, we are located close to Boeing, UPS, Sunoco, Philadelphia Navy Yard, and the airlines serving the Philadelphia International Airport. After a long day, enjoy the waterfront scenery, or keep up with your workout routine in our fitness room. Jump start your day with our Express Start breakfast, serving your favorite hot breakfast selections and hot cinnamon rolls. ... more   less 
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Also Known As:
Holiday Inn Express Philadelphia Airport Hotel Essington

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