I called this hotel to ask some questions and I wanted to speak to the manager and/or the owner. When I called to ask the person who answered the phone wanted to know why I was asking. I told her I had some questions and comments and I wanted to direct them to someone in change. She then transferred me to a woman who said she was the assistant to the manager and that she would not transfer me to the manager and would not give me the name of the owner. What are you hiding????? She was not only rude but then threatened to sue me for harassment when I called back??? She said "I know who you are!" I'm not even sure what that meant.

I would never under any circumstance stay at this hotel. I think a nice soft spot on the lake would make for a better experience than dealing with the people at this hotel.

We booked online, so the pictures do not really show the nasty interior that the hotel rooms possess. You would think that for $110, you would at least get something clean, not glamorous, just clean. When we arrived in the room, we thought at first we could just rough it for one night. I jumped in the shower to get ready for dinner(and get the heck out of the room!) While in the shower, my husband pulled off the comforter and found a huge yellow stain. Needless to say, this was the straw that broke the camel’s back after the dirty carpet and crusty furniture. We called the front desk, explained the situation and they agreed to refund our card. They gave us a receipt and we went to stay at the beautiful, brand new Sheraton hotel which is on the water for only $70 more. Highly recommend staying there instead!!! We found the next day that Downtown Erie Hotel charged our card again. The "manager" Lula, who by the way does not seem like management material, is always the one who seems to answer the phone. It makes me question if I have ever actually gotten a true manager on the phone even though I have tried repeatedly. She is rude and does not know how to have a civilized conversation without hanging up on you. I suggest the hotel get someone else to answer the phone. Better yet, give it up in the hotel business because obviously you can't run a decent business without ripping people off.

I arrived late to the hotel on a Sunday night, but even in the dark I could tell the facade was tired and old. I should have known by the 4 other cars in the parking lot that no one else wanted to stay there. I had to walk outside from the main lobby to get to my room. The elevator was dirty and rattled when it moved, so I only used it the one time. The concrete walkway to my room gave it the feel of a ghetto tenement. The room itself looked like it hadn't been remodeled since the early 90s. While I wouldn't describe it as dirty, it wasn't clean either. There was graffiti on the bathroom door that said, "This place is a s#%*hole". In addition, the toilet water always had a gray tint to it. I went to use the fitness facility which consisted of outdated equipment, one of which looked to be broken. The room that housed the equipment was small with no ventilation.
I probably slept 4 hours that night (the constant train traffic a 1/2 mile away didn't help). The next morning, I tried to use the computer in the lobby to get directions to the convention center, but it wouldn't connect to the internet. I asked the lady at the front desk for directions to convention center, but she had trouble telling me how to get to one of the largest attractions in the city that ended up being a mile down the road. Easily the worst hotel I have ever stayed in.

I arrived late and exhausted to the hotel. That was my second mistake. My first mistake was booking this room without knowing anything about it. The sidewalk lights were dim and I felt a bit uncomfortable. The air felt dirty when I entered into the room. There was no "clean" smell to it at all. The carpet was filthy and I did not dare to take my shoes off and walk barefoot. There were small holes in the wall in the bathroom that I had to hang towels over. After driving 10 ½ hours all I wanted was to lie down and sleep. I foolishly decided to just deal with the cleanliness and climbed into bed. After a short period of time I got up to get something and notice a huge stain on the side of the box springs. How gross! The employees did not even try to cover it with a sheet or bed shirt. I looked the main bed over and the sheets seemed to be clean and later I was questioning that. Too tired to deal with people, I decided to return to bed. I removed the comforter and blanket from the bed (I just figured they haven’t been washed in a long time) and just used the sheet and the turned the heat on. It is hot outside and I am turning the heat in this room to avoid using the blankets. Hmm. Needless to say I did not get a good night sleep because I was itching all night. The floor in the bathroom was dirty and looked like it has been a while since it was scrubbed. The only good thing I can say about this place is that the staff was fairly friendly, I had hot water in the shower, there was electric to this room (lights were dim though) and the door locked. This hotel needs to be renovated. The amount that I paid for this room was not cheap either. I was ripped off. I plan to make more trips to Erie. Believe me; I will not be staying in this hotel. I do NOT recommend this hotel to anyone and will tell everyone about my experience.