My husband and I stayed here for a wedding we were in. The front desk clerk was friendly and provided efficient service to get us our room keys. Parking was close and free, which was also helpful, but the parking garage was poorly lit and dirty. The entrance from the parking garage that led to the elevators was smelly and felt unsafe- wouldn't have wanted to be there without my husband. The elevators weren't very nice, either, and one had puddles of water in it at one point.
We had reserved an Executive King Suite on the fourth floor -the room was clean, spacious, and attractively furnished. Unfortunately, the AC barely worked in our room and didn't work at all in the hallways, making our stay nearly unbearable on an 85-90 degree, 95%-100% humidity weekend. Thank goodness we were able to go out and purchase fans or we would have been forced to find another hotel. Getting a bride ready in that heat isn't ideal, nor is having to get into a tuxedo. A wedding day is one of the most important days ever, and you should be able to feel cool, calm, and collected while getting prepared for the day. At first we thought that the lack of coolness was attributed to the fact that we were in a very large suite with an AC vent the size of a sheet of paper. This wasn't the case. The AC issue wasn't just in our room; every other wedding guest staying at the hotel commented about the lack of AC, as well, in both the small rooms and large suites. There were no ice machines on our floor. The refrigerator and TV remote stopped working partway through our stay, too. The shower fixtures were difficult to maneuver and use, and our tub stopper was just propped in the soap ledge of our shower - gross.
For the price we paid, I was extremely disappointed with the lack of comfort at the Avalon. I would not stay again or recommend this hotel unless major changes were made to the AC system - guest comfort is extremely important when I choose a place to stay.
Bring a fan- the AC does not keep regular rooms or large suites cool at all.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your post on our TripAdvisor page. Our parking garage is a secure area, never having one issue of a crime or any sort of inappropriateness occurring. I am sorry about the air conditioning situation during the time of your stay. We try very hard to accommodate, but the air conditioning system here is complex and we do our best to provide the comfort you mentioned. Congratulations to the bride and groom and thank you for choosing the Avalon when celebrating this amazing day.
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Thank you again for your response.
Zach Herrick - General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.