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“a little walk to water park but nice rooms” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   8051 Peach St., Erie, PA 16509   |  
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Ranked #16 of 35 Hotels in Erie
Hagerstown, Maryland
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
“a little walk to water park but nice rooms”
4 of 5 stars Reviewed 3 days ago NEW

stayed here one night while visiting splash lagoon which the hotel is attached too, I was a little concerned after reading some of the reviews but found the room to be remodeled nicely with great beds and a wonderful Jacuzzi tub in the room, only complaint about the room itself was a few spots that looked not to have been dusted in a while I e behind the tv which actually was the nicest I have seen at a choice hotel. You do have to walk just a bit but is all indoors to get over to the water park but not really a big deal. They do offer the standard free cont breakfast but get there early it gets very crowded and they run short on tables and food.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mallory H, General Manager at Comfort Inn & Suites, responded to this review, 2 days ago
Thank you so much for taking the time to share such positive feedback with us! We are glad you were able to enjoy our clean, renovated rooms. Breakfast can certainly become very busy during peak times, but we will always keep breakfast open until everyone is served. We hope you stay with us again for another visit to Splash Lagoon!
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39 reviews from our community

Traveler rating
    13
    10
    13
    3
    0
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Miami Beach, Florida
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here as part of a package for Splash Lagoon and could not have been more pleased! Clean, spacious, well appointed with a top notch breakfast for $160 a night that included 2 day passes for 4 people. The room featured one king bed and one queen bed which was much appreciated over 2 doubles or 2 queens at most hotels. The bathroom was spacious and had a fabulous jacuzzi tub for 2 that was actually clean enough that I felt comfortable to actually take a relaxing bath in. The breakfast bar was probably the best we have had at a hotel. Kudos to the staff for keeping it well stocked until the very end of breakfast! The food selection and quality was outstanding. Great customer service from check in, housekeeping, to breakfast bar staff. I give a big shout out to the management for properly staffing this hotel with great service personnel. My family loved it so much they told me to be sure to right a great review for it which they have never asked me to do before. I highly recommend this hotel.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mallory H, General Manager at Comfort Inn & Suites, responded to this review, 2 days ago
Thank you for taking the time to share such a positive review with us! We are thrilled you were able to enjoy ALL aspects of the hotel from the staff to the cleanliness! I will pass along your kind comments to the hard working staff so they are encouraged to keep up the great work! We can't wait to see you again soon!
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Buffalo, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW

This hotel is labeled as "connected" to Splash Lagoon water park which is true once you walk across the bridge and THROUGH another hotel which is interesting to do in your bathing suit. When we checked in we we told breakfast was from 7-10 and that we should arrive early. We arrived at 9:30 (it was running until 10 right?) and breakfast was lacking in MANY ways. The staff were less than helpful. NOTHING was refilled while we were there unless we asked and then usually with an attitude. By the way, this hotel doesn't have a working elevator, which is good to know before you stay there. On the plus side the foo was nice, beds were great and we had a balcony.

  • Stayed September 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mallory H, General Manager at Comfort Inn & Suites, responded to this review, 2 days ago
Thank you for taking the time to share your feedback with us. We do understand that the walk to Splash Lagoon may be a little longer, but it is certainly a perk when the weather isn't so nice outside! We also have it in the plans for 2015 to add an elevator so that it is easier to get to the second floor. I will certainly share your comments with the breakfast team as they do work hard to keep everything stocked and cleaned. During our peak times breakfast can be very busy and getting there earlier, sometimes around 8, is a lot less busy with more seating options available. We will also keep breakfast open longer if need be to make sure all of our guests are satisfied. We are glad you enjoyed our newly renovated rooms!
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Pittsburgh, PA
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night in a "kids suite". This consisted of a queen bed and a bunk bed. Gave the kids some privacy, which was nice.

Check-in is 4pm, but we got there around 3:15 and didn't have a problem. When I had called to confirm a few days prior, I requested a rollaway bed and they said "no problem". However, when I checked in and confirmed the rollaway, the front desk clerk tried to charge me $10. I said I wouldn't pay it and so she comp'd me (I'm especially happy since we ended up not even using the thing).

Room was clean, but there was a big stain on the floor in front of the refridgerator. Kind of gross. Bedding was comfortable - they have different pillows (firm and soft) on the bed, which is a nice feature. Bathroom looked like a fairly recent remodel.

We didn't use the pool on this trip - have used it before and it's fine.

The breakfast, once again, was a mad house. The logistics of the way they have the room set up is not good -- it's hard to navigate around the tables to get to the food. Unfortunately, to correct this, they'd probably have to rip the whole thing out to reconfigure. The people working breakfast did a good job - they should leave a tip jar for them somewhere.

This is the less expensive option for Splash Lagoon (compared to Holiday Inn Express or Residence Inn). Since we're in the room for such a short amount of time, it works for us.

One last comment...there's no laundry facilities in this hotel. You have to go to the Residence Inn. This is a pain since there's no towel service at Splash Lagoon and, after being in the water park all day, a dryer to run our towels through would've been a good thing.

If this review was helpful, please let me know.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mallory H, General Manager at Comfort Inn & Suites, responded to this review, 6 days ago
Thank you for taking the time to share your positive feedback and concerns. We do truly appreciate your suggestions. We have already ran the carpet cleaner in your room to take care of that stain. Guest laundry facilities are in the works already. It was going to be a part of our renovation, but was pushed back when we changed the location of where in the hotel we wanted to put it. I have removed some tables from the breakfast area to help out with the flow of traffic. We also plan on moving the waffle irons to a different table to help with the lines. It is a challenge during our peak times, but we are trying different ideas. We do hope to see you again soon on your next visit to Erie!
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Madison, Wisconsin
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped on our way back from visiting out east and came across this gem. Before selecting Comfort inn and Suites we called other hotels and their prices were ridiculous. We had had great stays at other Comfort inns so we stayed here. It was great. So big, big and amazing. Loved it. Will recommend to anyone. Thank you CI.

Room Tip: Handicapped rooms are spacious. Other rooms were great too.
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mallory H, General Manager at Comfort Inn & Suites, responded to this review, 1 week ago
Thank you for taking the time to share your positive feedback with us! We are thrilled you found us and chose us over the many others in the area. We look forward to seeing you again on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were very impressed by the rooms at this property. Spacious and newly renovated, very clean. Parking all around property so were were close to our room. The only downfall was breakfast ..... Eggs were awful, little fruit, crowded. Chaotic. Some of that the hotel can't help though as it is a lot of families on site. And you could always go to Bob Evans instead. I would definitely recommend this property.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mallory H, General Manager at Comfort Inn & Suites, responded to this review, 1 week ago
Thank you for taking the time to share your positive feedback with us. We are thrilled you enjoyed your stay and our new renovations! Our breakfast can become very crowded during peak times we do try our best to stay on top of refilling foods and keeping areas clean. We will always keep breakfast open later to make sure everyone is fed if need be. We can't wait to see you again on your next visit to Erie!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed here during a shopping trip. We really enjoyed the breakfast and the fact that the hotel is connected to splash lagoon by a indoor walkway on the second floor. The hotel was clean an the staff were very accommodating. If you forget something just ask the staff they provide little samples of toiletries.

Stayed September 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mallory H, General Manager at Comfort Inn & Suites, responded to this review, 2 weeks ago
Thank you so much for taking the time to share your positive feedback about your recent visit. We are thrilled you were able to enjoy the hotel and all of our offerings during your shopping trip. I will share your comments with my staff so they are encouraged to keep up the great work! We would love to see you again on your next visit to Erie!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 8051 Peach St., Erie, PA 16509
Phone Number:
Location: United States > Pennsylvania > Erie
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Erie
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 110
Official Description (provided by the hotel):
Beautiful hotel located directly off I-90 and close to all Erie attractions and businesses. Completely renovated as of April 2014, all new guest rooms and public areas. ... more   less 
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Also Known As:
Comfort Hotel Erie
Comfort Inn Erie
Erie Comfort Inn

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