Driving home from Christmas, I booked this hotel through Hotwire to brake up a long trip. After I got my 2 year old to sleep, I discovered that my room was surrounded by dogs in all of the rooms around me ( I didn't have a dog and didn't know there would be dogs). Unlike other hotels where I have traveled with a dog, apparently guests can leave dogs in the rooms unattended. Thus, all the dogs in the rooms surrounding me were barking for hours. I called the front desk and the girl was very sorry and offered to move me. I couldn't move, as it was 10pm and my 2 year old was somehow sleeping through the noise.
To add insult to injury, when I opened my credit card statement a month later, I saw that I was charged $72 by Hotwire and then was charged $53 by La Quinta. When I called to get this taken care of, the nice girl on the phone explained what happened and said maybe the manager would call me back, but she couldn't promise. I suggested she expain to the manager that I'm already completely dissatisfied with this hotel and she should call me back. (This was my first and last time in a La Quinta). She never called me back. I had to call 3 more times. I left voice mails for the Manager - April and she still never called me back. On my final call they said April was busy but they claim that I had been refunded. I have yet to see that reflected. Terrible manager.
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- Also Known As:
- La Quinta Inn And Suites Erie
- La Quinta Inn & Suites Erie Hotel Erie
- La Quinta Hotel Erie
- Erie La Quinta
- La Quinta Erie