We recently hosted an event for approx. 2,000 people at their facility. My original reservation was for the Basketball courts. Instead they scheduled basketball in there and kicked my company out with a sorry. Eventually, we were able to work it out that we could use both soccer courts BUT we had to pay $1,000 more than we were originally quoted.
We were to set up on Friday night with the assistance of their staff, whom disappeared for 2 1/2 hours. When one of the 3 came back he smelled of alcohol. The other 2 did not return until after I called their cell phone and left a message for them to call because I was going to call their supervisor. The 2 of them set up chairs and bleachers and we weren't out of there until 2:00 a.m.(we started at 8).
The day of the event we were 2 hrs. into the program and the water main broke. Staff hid in the office and did not want to be accountable for the disaster. (Except Kiley and Kyle and one other maintenance worker)We had no toilets or running water for over 4 hours. They finally contacted a Porta Potty Co. who came and placed the porta potties about 2 hrs. before the event was over. In the meantime, the people were asked to go into the freezing cold to (2) of their other buildings on sight. The problem was that no one had salted the parking lot. They had to "call someone in" to do it!
The place was dirty, the hallways cluttered , and there was absolutely NO security when the building was open. Anyone could have walked in without their staff knowing it, because their staff was very difficult to find for help. Kiley and Kyle are the best employees that they have. I was told by the director that the guy in charge of the event had a "meltdown". Nice to know how professional some of the staff is.
Unfortunately, their lack of communication and lack of commitment to their employer, their job and customer service has reflected badly on our business. Everything that had been promised at our walk through meeting on 12/3/13 was news to the staff on the weekend! How can that be when they were at the meeting? They blamed every problem on Paul, the director. All they did was mutter and complain about how put out they were to be there.
To the owner of Family First...you have an amazing facility which has never reached its' full potential. The staff you hire is your biggest problem. You've invested so much $$$ already...invest some more and hire a professional staff.
If you own or manage Family First Sports Park, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.