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“Don't even go there!” 1 of 5 stars
Review of Family First Sports Park

Family First Sports Park
8155 Oliver Road, Erie, PA 16509
+1 814-866-5425
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Ranked #19 of 21 attractions in Erie
Type: Sports Complexes
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Attraction Details
Owner description: Since 1994, Family First Sports Park in Erie, Pennsylvania has offered year round facilities for lease to event planners, coaches, organizations, businesses, retreats, and families. In that time, the sports park has been host to over 3 million new visitors, in which over 1.5 Million of those have been kids. The facility encompasses 70 acres of land, which includes 17 outdoor and 2 indoor soccer fields, 4 indoor and 8 outdoor basketball courts, a sports dome, dorm facilities, meeting rooms, and a fun center. Family First Sports Park's mission is to provide events that create a positive impact on the community and its youth, act as an influence in their lives through sports and retreats, and produce a home to great memories.
Buffalo, New York
1 review
7 helpful votes 7 helpful votes
“Don't even go there!”
1 of 5 stars Reviewed December 9, 2013

We recently hosted an event for approx. 2,000 people at their facility. My original reservation was for the Basketball courts. Instead they scheduled basketball in there and kicked my company out with a sorry. Eventually, we were able to work it out that we could use both soccer courts BUT we had to pay $1,000 more than we were originally quoted.
We were to set up on Friday night with the assistance of their staff, whom disappeared for 2 1/2 hours. When one of the 3 came back he smelled of alcohol. The other 2 did not return until after I called their cell phone and left a message for them to call because I was going to call their supervisor. The 2 of them set up chairs and bleachers and we weren't out of there until 2:00 a.m.(we started at 8).
The day of the event we were 2 hrs. into the program and the water main broke. Staff hid in the office and did not want to be accountable for the disaster. (Except Kiley and Kyle and one other maintenance worker)We had no toilets or running water for over 4 hours. They finally contacted a Porta Potty Co. who came and placed the porta potties about 2 hrs. before the event was over. In the meantime, the people were asked to go into the freezing cold to (2) of their other buildings on sight. The problem was that no one had salted the parking lot. They had to "call someone in" to do it!
The place was dirty, the hallways cluttered , and there was absolutely NO security when the building was open. Anyone could have walked in without their staff knowing it, because their staff was very difficult to find for help. Kiley and Kyle are the best employees that they have. I was told by the director that the guy in charge of the event had a "meltdown". Nice to know how professional some of the staff is.
Unfortunately, their lack of communication and lack of commitment to their employer, their job and customer service has reflected badly on our business. Everything that had been promised at our walk through meeting on 12/3/13 was news to the staff on the weekend! How can that be when they were at the meeting? They blamed every problem on Paul, the director. All they did was mutter and complain about how put out they were to be there.
To the owner of Family First...you have an amazing facility which has never reached its' full potential. The staff you hire is your biggest problem. You've invested so much $$$ already...invest some more and hire a professional staff.

Visited December 2013
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
2 reviews
6 helpful votes 6 helpful votes
“Almost uninhabitable!!!”
1 of 5 stars Reviewed August 20, 2013

Stayed there for a camp recently and between the mold growing on the walls and the broken doors, I seriously doubt we will ever go back. The staff was as helpful as they could be given the circumstances, but the owner really needs to invest some money in renovations. This place is really falling apart.

Visited August 2013
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
29 attraction reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Broken and rundown”
1 of 5 stars Reviewed August 11, 2013 via mobile

No one knows what is going on. The staff and management are clueless!! Only a few bumper boats worked, the ropes are closed, the batting cages are old, and there really wasn't anything else to do. Odd times for it to be open.

Visited June 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 attraction reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“fun day for the kids!”
4 of 5 stars Reviewed July 2, 2013

There's video games, go-karts, indoor driving range, putt putt, rock climbing, bumper boats, batting cages, and some other stuff. It's a good way to spend time with the kids and its fairly inexpensive.

Visited August 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Senior Contributor
40 reviews 40 reviews
3 attraction reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Looked closed to us”
1 of 5 stars Reviewed June 3, 2013 via mobile

We went to go play at this place but when we tried the door it looked closed. The doors we tried were locked at 1pm and it looked like the arena door. The parking lot was empty so we thought it was closed and left. Maybe try more doors or call before you go.

Visited May 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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