Check in was quick and smooth. No issues on our stay. Staff was accommodating and all our request was met. Free breakfast was appreciated. Access to water park from within the hotel. Ask for higher floors for a good view. Will definitely go back.

First, I would not stay at this hotel again and I am a very loyal IHG Platinum member. But the hotel is quite a bit dated compared to HI Express in my opinion and it likely shows a bit more wear and tear since it is connected to a water park.

I stayed in rooms 423 and 523, both rooms had two beds. So out of 4 beds, I would say all mattresses were pretty worn and inconsistent. I also thought the hotel in general and in the rooms were not as clean as other HI Express properties.

The staff/service after my stay was great (I had to call to fix a minor issues), but during the stay and during check-in there was very little over the top customer service.

In my opinion it is a 2 star average Holiday Inn Express. I will probably would stay at the hotel again, but if another IHG property opened in Erie that is for sure where I would stay.

Like other reviews, my room was not clean. Found hair in both and room was simply worn down.

This is our 2nd time staying at splash lagoon.

The BAD: hotel staff never seems friendly and the breakfast is a complete disaster in the mornings both times. . not enough food. . plates or seats.

The waterpark is cold. . we've been to Kalahari multiple times and is MUCH MUCH warmer inside the park. Part of the reason we like Kalahari better.

The GOOD: We love the waterpark. .our son is 3 and is very big for his age. He loves that he does not have to wear a lifejacket on the slides. He has no fear and goes down every slide and loves it. A major reason why we chose Splash Lagoon over Kalahari the last two times. . only down fall is the temp. it is no way 80 in there. Lines are always short and or fast moving. The employees inside the park are very helpful and polite.

The other thing is we found dirty socks and crumbs in our sons bunk beds. . it was gross we complained to the front desk they really didnt care - they said they would send someone to change the bedding and never did. . our son slept in our bed that night bc it was gross in his. I feel pretty let down on the customer service at the hotels. We will not be coming back due to this. We will try Great Wolf Lodge or go back to Kalahari next time. The hotel situation kills Splash Lagoon for our family. At Kalahari you feel like you are more on a resort and the hotel staff is much more friendly. We even called back after we checked out to complain and the front desk said they would have the manager contact us. . still nothing almost 2 weeks later.

We decided to stay here as a package with the water park and based on some poor reviews from the other nearby hotels. I decided to get the kids suite with a bunk bed and a jucuzzi tub. Really not worth the money because we spent all day in the water and nobody even used the gigantic jacuzzi. I would recommend the cheapest room available since your basically sleeping there and that's it. Check in 4, Out at 11 and since the water park stays open til 9 theres not much time or energy left to enjoy the room. Everything seemed cleaned, plenty of towels, sturdy bunk beds. A king bed would have been nice since I was spending $330 for one night( which included water park passes) The breakfast food was great, but eating area was a little crowded and noisy. There were a few business type people eating as well and they seemed frustrated with all the kids running around and the line to get some coffee.