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“Clean rooms, friendly staff Great location. .” 4 of 5 stars
Review of Homewood Suites by Hilton Erie

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Homewood Suites by Hilton Erie
3.0 of 5 Hotel   |   2084 Interchange Road, Erie, PA 16565   |  
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Ranked #13 of 35 Hotels in Erie
Burlington, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean rooms, friendly staff Great location. .”
4 of 5 stars Reviewed February 7, 2013

Great rooms, love having the sep. living room from the bedroom. Ice maker in the standard sized fridge was helpful too. Staff were really friendly and helpful. Complimentary breakfast was a nice added bonus lots of fresh coffee and fruit too. My husband loved making his own waffles.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErieHomewood, General Manager at Homewood Suites by Hilton Erie, responded to this review, February 19, 2013
We are so happy you enjoyed your stay and look forward to welcoming you back!
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361 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Toronto
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed February 4, 2013

Counter staff tends to be in the back most of the time or on the phone. Nice people, jut do not seem to understand customer service. I waited 5 minutes just to be acknowledged. Nice hotel, not great staff in my opinion.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErieHomewood, General Manager at Homewood Suites by Hilton Erie, responded to this review, February 6, 2013
I do apologize that you did not receive the service that our guests deserve. We will use your experience as a retraining tool for the front desk. Feedback is greatly appreciated- these details allow us to assess the services we are providing and make us aware of opportunities for improvement! Next time you are in the area, I hope you will consider staying with us again.
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Mentor, Ohio, United States
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 1, 2013

My family were stranded in ERie on our way back from skiing at Peak N Peak. Our room was clean. The staff was beyond accomidating. They even brushed my car off in the morning. It had been buried in the snow.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErieHomewood, General Manager at Homewood Suites by Hilton Erie, responded to this review, February 6, 2013
Your loyalty to the Erie Homewood is very important to us and we sincerely appreciate you taking the time to provide your feedback. Thanks for the wonderful review!! We look forward to having you back soon.
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Clayton, NC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 30, 2013

Other than individuals going to breakfast without shoes or shirts, or coming to eat breakfast in pajamas (health hazard as well as just "annoying"), the Erie Homewood Suites is WONDERFUL. This was our second stay there, and we would definitely return whenever we come to visit family.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErieHomewood, General Manager at Homewood Suites by Hilton Erie, responded to this review, January 31, 2013
Thanks for the fantastic response- we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento CA
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 26, 2013

Great Location and hotel. I arrived after a difficult drive from Cleveland during white out snow conditions, I needed a drink and a good nights sleep. I arrived just as they were closing up the happy hour reception but Delvin (food manager) was a lifesaver keeping the happy hour going a little longer so I could get my drink and snack on! Rebecca was very helpful at the front desk and they made my stay very nice! Will stay again but I did hear some noise from the highway so Ill stay away from that side of the hotel.

Room Tip: Highway can be noisy if that bothers you
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErieHomewood, Manager at Homewood Suites by Hilton Erie, responded to this review, January 31, 2013
We are very happy you enjoyed your stay and look forward to welcoming you back soon! Thank you for specifically mentioning Delvin and Rebecca- they are great assets to our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key Biscayne, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 7, 2013

We have stayed at this property 3 times now and probably will again. I do like the place so it pains me to give it the review I am about to. But the feedback is needed so that they can continue to make improvements, hopefully. We stayed there twice this past year and the last stay was less than desirable.

Pros: Room was conveniently located to exits and spacious. Hotel is close to shopping and local attractions. Food was good. Friendly Staff. There is a nice open carpeted stairwell for those who wish to take the stairs for exercise instead of the elevators. The fitness room was clean. The pool area and jacuzzi were clean.

Cons: The furniture in the room badly needs replaced. It is uncomfortable to sit on the couch or chair in the living area for any length of time. We were there for a week so there was some downtime at night where it was necessary to use the furniture. The only comfortable place to relax was the bed. The furniture was also pretty dirty and worn (see pictures).

We really struggled with getting towels supplied to the room and had to make several trips to the front desk late at night to obtain ones that were taken from the room by housekeeping and not replaced. The desk clerk at night seemed very frustrated when we approached them for the 3rd night in a row to get towels that were not restocked in our room. We're assuming that housekeeping really only makes the bed and that's it.

We were there for a week and no attempt was made by them to clean anything. I used a towel the one night to go over the bathroom floor as it clearly wasn't cleaned all week. You will be able to see by the picture what the towel looked like after using it on the floor. Really really dirty. There was also something on the door to our room that was there when we stayed in June and still there when we stayed in September. It looked like peanut butter (see picture) but I wasn't going to test that out. I just couldn't believe that it was still there after 3 months. (we stayed in the same room both stays). Maybe we just got unlucky that we stayed in the same room both times and the other rooms are much cleaner. This one was not.

Overall the hotel is nice and we really do like staying there, despite what I pointed out in this review. The pool area is clean but again, no towels were supplied or stocked. The breakfast supplied was good. Our room was quiet.

For the most part we enjoyed our stay and will go back probably, but they really need to address the uncomfortable and stained furniture and do some sort of quality check to make sure the rooms are being supplied as they are supposed to with towels. They also take the kitchen dish towel on the first night there and never replace it the whole stay. We encountered that during both of our stays.

It would make it much easier and less stressful on the front desk person to not have to run around and supply towels for guests at night. That job is housekeeping's, but the responsibility is falling on the desk clerk. We noticed several other guests standing there asking for the same thing, towels, on a nightly basis. If I were the front desk clerk, I would be bringing that to Management's attention that they are performing duties that should have been done by the proper staff when they "clean the rooms". On a side note though, any housekeeping staff that we encountered during our stay were all very very nice and accommodating!

If those items were fixed, I would be able to give this hotel a top notch rating, which is what I prefer. I just cannot do that after our last stay and what we encountered. I am hoping that management looks at the review and pictures supplied and works on getting newer, more comfortable furniture in the rooms, and works on some sort of quality check of the rooms to make sure they are cleaned and stocked properly.

They do give you a sheet in the room to fill out when you check in, for things you might want or things that need addressed but after our first night there, we were never given one again and we stayed for a week. The last thing anyone wants to do, or should have to do, late at night and after a long day either out shopping, at the casino, or at Presque Isle is to go back to your room, only to find out that you have to make a trip to the front desk to get towels for your shower, etc.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErieHomewood, Manager at Homewood Suites by Hilton Erie, responded to this review, January 12, 2013
Thank you for your feedback. We are glad you chose our hotel again during your recent stay and we apologize for the housekeeping problems you encountered. Unclean rooms and poor service are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards. However, I would like to apologize for the other issues as well. We truly appreciate your business and loyalty and we hope you will give us another chance if you visit this area in the future.
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Owen Sound
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

Beautiful & very comfortable Hotel. Staff are all very pleasant and helpful.
Super comfy beds, great sitting area and so great having ice maker in room, full refridgerator, dishwasher, all the comforts of home. Great Breakfast - will definately return again to this hotel - as we have stayed at this location over the past 3 yrs.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErieHomewood, Manager at Homewood Suites by Hilton Erie, responded to this review, January 9, 2013
Thank you for the kind words about our staff and hotel. We are so happy you enjoyed your stay and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Erie

Address: 2084 Interchange Road, Erie, PA 16565
Phone Number:
Location: United States > Pennsylvania > Erie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Erie
#10 Romantic Hotel in Erie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Erie 3*
Number of rooms: 89
Official Description (provided by the hotel):
The Homewood Suites by Hilton Erie is conveniently located just a few short miles from Eerie International Airport and Presque Isle State Park in Erie, Pennsylvania. Visit our hotel and enjoy our Mon-Thurs Welcome Home reception, free breakfast, 24-hour convenience shop and free high speed wired and wireless internet acess. Whatever the reason for your visit, relax and keep in shape at our indoor pool, whirlpool and fitness center. ... more   less 
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Also Known As:
Homewood Suites By Hilton Hotel Erie
Homewood Suites Erie
Erie Homewood Suites

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