Counter staff tends to be in the back most of the time or on the phone. Nice people, jut do not seem to understand customer service. I waited 5 minutes just to be acknowledged. Nice hotel, not great staff in my opinion.

My family were stranded in ERie on our way back from skiing at Peak N Peak. Our room was clean. The staff was beyond accomidating. They even brushed my car off in the morning. It had been buried in the snow.

Other than individuals going to breakfast without shoes or shirts, or coming to eat breakfast in pajamas (health hazard as well as just "annoying"), the Erie Homewood Suites is WONDERFUL. This was our second stay there, and we would definitely return whenever we come to visit family.

Great Location and hotel. I arrived after a difficult drive from Cleveland during white out snow conditions, I needed a drink and a good nights sleep. I arrived just as they were closing up the happy hour reception but Delvin (food manager) was a lifesaver keeping the happy hour going a little longer so I could get my drink and snack on! Rebecca was very helpful at the front desk and they made my stay very nice! Will stay again but I did hear some noise from the highway so Ill stay away from that side of the hotel.