I'm shocked to see such positive reviews for this hotel. To have Marriott associated to its name clearly reflects it's franchised set up with little quality control. The reality is I have been a Premier Platinum elite member in the past - a top 1% tier of the Marriott customer base, and Bill and his family would do well to get their name off this underinvested, poor service, and poorly maintained hotel. We checked in for 6 nights, but left after two nights. Primarily as a result of two rude, unhelpful, and definitely not Marriott quality front desk staff. The lovely lady who supports breakfast should not feel aggrieved because she understands good service and took note of the fact that we were here in Erie due to my wife's grandmother's funeral. As a leading Director of Sales for some of the largest hotels in London, and whose career includes Marriott, she was particularly shocked at this hotel, especially given she helped open the hotel over ten years ago. We have travelled to hundreds of hotels in the world and this was one of our poorer experiences. What you may ask? It was the little things, it often is but for a basic hotel chain, it's these things that need to be done well...
- hairs on the walls, floors, toilet seats, sinks upon arrival
- room not serviced
- duvet cover was two sheets
- taste of water was strange
- towels were too small
- no hello's, or goodbyes
- no directions to the room
- no explanation of facilities
- upon asking for gym facilities we were told "you have no options around here"
We checked out, moved over to the TownPlace suites that sits behind the Fairfield building. As a newer hotel, with much better service, quality and overall maintenance, this hotel would be a much better location for your next stay in Erie.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 26, 2013
Thank you for sharing your experience, and I sincerely apologize for the inconvenience you felt while you were here with us. Your review is greatly appreciated as it helps us to improve our hotel. I am sorry to hear that your stay did not live up to expectations. We take the cleanliness and upkeep of our hotel very seriously and I will be sure to follow through with our team members to make sure that future guests do not have a similar experience. Your satisfaction is important to us. I hope that you will allow us the opportunity to provide you with the customer service that you deserve should you ever return to the area.
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Jennifer Reddinger, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.