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“GREAT EXPERIENCE AT HILTON GARDEN INN IN ERIE PA” 5 of 5 stars
Review of Hilton Garden Inn Erie

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Hilton Garden Inn Erie
3.0 of 5 Hotel   |   2225 Downs Dr, Erie, PA 16509   |  
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Ranked #1 of 35 hotels in Erie
GREENSBURG
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“GREAT EXPERIENCE AT HILTON GARDEN INN IN ERIE PA”
5 of 5 stars Reviewed July 14, 2013

great place to stay when in Erie, PA. Was there in mid-June for a convention and that is what brought me back for a long weekend family trip over the July 4th holiday. Very friendly staff. Excellent buffet breakfast for the price. Large, clean rooms and very comfy beds. Will stay at Hilton Garden Inns any chance I have in the future. This location was convenient to everything around Erie.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 15, 2013
Thank you for the nice words you have to say about our hotel. Hilton Garden Inn is a great choice when traveling and we are pleased to learn that you enjoyed your stay with us. We appreciate your return visit and hope to see you again in the future.
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275 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Turkish first
  • Any
English first
ellwood city, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2013

OMG this place has the BEST beds in any hotel! Slept like a dead rock and woke up like a new man! The hotel was clean, had lots of amenities and did I mention, great beds?!? You turn the dial one way, it's firm! You turn the dial the other way, you sink into it like it's made out of quicksand....a comfy, feathery, make you sleep like a baby kind of quicksand! As the titular owner's daughter says..."It's hawt!"

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 15, 2013
Thank you for staying with us and for writing this review. We are pleased to know that you enjoyed your stay with us and that you especially liked the beds. We hope to see you again the next time you are in Erie
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Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2013

Very nice place with very warm greeters at the front desk. Their goal was to make sure that we had a pleasant stay. Room was spacious, explanation of the beds was at the front desk. Restaurant is attached to the hotel. Good food. Will definitely stay there again. Also it was the first place that had a handicapped accessible room that was not all the way down the hall.

Room Tip: Can't really comment on breakfast but if it's anything like dinner, it would be pretty good.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 15, 2013
Thank you for writing this review and for the kind comments you made about our hotel. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 8, 2013

Great, clean Hotel. 2Queens-Jr Suite- could have been a little larger, but was sufficient (5). Staff very friendly & helpful. Did not have to ask twice for extra towels. Breakfast OK. Pool was a little small & became crowded, but Grandkids had a good time. Couldn't see why all the hype on beds & linens.?? Within walking distance of restaurants, and MANY only a short drive. I would stay again.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 15, 2013
We are pleased to hear that you enjoyed your stay with us. Thank you for writing this review, your comments help us better serve our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
1 review
2 of 5 stars Reviewed July 8, 2013

Lumpy beds they say that can be adjusted, but get ready for a sore back in the morning. No breakfast included, but I paid $180 for the night. There was a speaker right outside of our room in the hallway that the hotel did not turn off throughout the entire night. Choose another hotel. I did not complain to the front desk, because I am starting to find that all of the HGI's follow the same formula. It's time to search for another place to stay!

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry for the inconveniences you experienced during your time with us. We will take your comments under consideration as we continually work to improve our guest experience. Again, we apologize and we hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 7, 2013

I stayed here in June, 2013, while attending a convention in the attached convention center. We arrived much later in the evening than I had anticipated, but were still greeted warmly. The front desk staff made sure to tell us where to park to be close to the door that led to the elevators. Our room was clean and comfortable and our bathroom was spotless, with large, fluffy towels. All the rooms have microwaves and mini-fridges, which I thought was great! The only thing lacking in the bathroom was a magnifying mirror, which is a help in applying mascara once you reach a certain age!! The buffet breakfast was really nice, with made to order omelets, French toast, waffles and pancakes. There were also scrambled eggs, bacon, sausage, potatoes, hot cereal, cold cereal, pastries, yogurt and fruit, for $10.99. And if you only wanted the cold buffet, the price was, I believe, $6.99. Nearby are several restaurants, many within walking distance, such as Applebee's and Cracker Barrel. Just a few miles down the road is the Presque Isle casino and there are golf courses nearby. If you are attending a convention at the attached convention center, this is a great place to stay--you don't ever have to go outside to reach the convention facilities! If I'm ever in that part of Erie again, I will definitely stay here!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
Thank you for writing a review. We are happy to know that you enjoyed your stay with us during your convention and that you enjoyed the many activities the area has to offer. We appreciate knowing that you would like to stay with us again if you have an opportunity to come to Erie; we would look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarnia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2013

We booked a golf package through Scott Enterprises who also run this hotel. Although the hotel itself was clean and centrally located the check in and check out process for the golf package was very disorganized and confusing. Then when they couldn't keep track of their own billing for the golf when the bill came in instead of just calling us to sort out who was in our party and what rooms they stayed in they just billed our credit card an extra $600. When we called to sort it out the assistant manager at this hotel was very rude and wouldn't let us explain how the billing should have gone. NEVER EVER BOOK A GOLF PACKAGE THROUGH SCOTT ENTERPRISES for any hotel that is owned or run by SCOTT ENTERPRISES.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry for the inconveniences you experienced. We will take your comments under consideration as we continually work to improve our guest experience. Again, we apologize and we hope you will consider staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Erie

Address: 2225 Downs Dr, Erie, PA 16509
Phone Number:
Location: United States > Pennsylvania > Erie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Erie
#1 Family Hotel in Erie
#5 Romantic Hotel in Erie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Erie 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Erie Hotel Erie

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