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“Recent convention stay” 5 of 5 stars
Review of Hilton Garden Inn Erie

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Hilton Garden Inn Erie
3.0 of 5 Hotel   |   2225 Downs Dr, Erie, PA 16509   |  
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Hotel amenities
Special Offer
AAA Breakfast & WiFi
Ranked #3 of 35 Hotels in Erie
Certificate of Excellence 2014
Pennsylvania
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Recent convention stay”
5 of 5 stars Reviewed July 7, 2013

I stayed here in June, 2013, while attending a convention in the attached convention center. We arrived much later in the evening than I had anticipated, but were still greeted warmly. The front desk staff made sure to tell us where to park to be close to the door that led to the elevators. Our room was clean and comfortable and our bathroom was spotless, with large, fluffy towels. All the rooms have microwaves and mini-fridges, which I thought was great! The only thing lacking in the bathroom was a magnifying mirror, which is a help in applying mascara once you reach a certain age!! The buffet breakfast was really nice, with made to order omelets, French toast, waffles and pancakes. There were also scrambled eggs, bacon, sausage, potatoes, hot cereal, cold cereal, pastries, yogurt and fruit, for $10.99. And if you only wanted the cold buffet, the price was, I believe, $6.99. Nearby are several restaurants, many within walking distance, such as Applebee's and Cracker Barrel. Just a few miles down the road is the Presque Isle casino and there are golf courses nearby. If you are attending a convention at the attached convention center, this is a great place to stay--you don't ever have to go outside to reach the convention facilities! If I'm ever in that part of Erie again, I will definitely stay here!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
Thank you for writing a review. We are happy to know that you enjoyed your stay with us during your convention and that you enjoyed the many activities the area has to offer. We appreciate knowing that you would like to stay with us again if you have an opportunity to come to Erie; we would look forward to seeing you again.
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384 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Sarnia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 5, 2013

We booked a golf package through Scott Enterprises who also run this hotel. Although the hotel itself was clean and centrally located the check in and check out process for the golf package was very disorganized and confusing. Then when they couldn't keep track of their own billing for the golf when the bill came in instead of just calling us to sort out who was in our party and what rooms they stayed in they just billed our credit card an extra $600. When we called to sort it out the assistant manager at this hotel was very rude and wouldn't let us explain how the billing should have gone. NEVER EVER BOOK A GOLF PACKAGE THROUGH SCOTT ENTERPRISES for any hotel that is owned or run by SCOTT ENTERPRISES.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry for the inconveniences you experienced. We will take your comments under consideration as we continually work to improve our guest experience. Again, we apologize and we hope you will consider staying with us in the future.
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United States
1 review
5 of 5 stars Reviewed July 4, 2013

Super hotel. Great rate, clean, great staff... I stayed here twice. I ate in the restaurant. The food was exceptional. The cost was less than other hotels in the area. If you are in the area, stay here!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
We are pleased to hear that you enjoyed your stay with us and thank you for recommending us to other travelers. We look forward to seeing you again the next time you are in Erie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, NY, United States
Top Contributor
78 reviews 78 reviews
26 hotel reviews
Reviews in 41 cities Reviews in 41 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 4, 2013

Very nice porperty. Great location, just off I-90, Texas Roadhouse just down the street, Chick-fil-a is right around the corner and a large shopping mall about a mile away. And if your car is dirty, Sonic (great car care center) is there also. Rooms are nice and towel are large and soft. With the beds you can choose how firm or soft you want it. Lounge is excellant ... bartender was super! I didn't not eat at the restaurant in the hotel, but looking back I wish I had. I bet it was good as well. Breakfast was very good.

Room Tip: I was on the 5th floor on the North side. It was OK.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
Thank you so much for writing a review and for the nice comments you made. Our hotel is in a great location and we are pleaed to hear that you enjoyed all that this area has to offer. We hope to seen you again soon.
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Colchester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2013

This hotel would rank highest in our rating compared to others in the same price range. The friendliness of the staff was excellent. Having coffee in the lobby is something every hotel should have as guests appreciate it on their way out the door. The room was very clean and comfortable. Thank you!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
We are happy to hear that you enjoyed your time at our hotel and pleased to know that you will return. We look forward to seeing you in the future. Thank you for your king words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waukesha, Wisconsin
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 29, 2013

We spent 2 nights here recently. Hotel is clean, quiet and staff very friendly and accommodating. Location is very convenient to the highway. I am a light sleeper but had no trouble sleeping here. No problem staying here again if ever in the area.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, July 11, 2013
Thank you for writing a review of our hotel. We are pleased to hear that you enjoyed your stay and hope to see you the next time you are in the Erie area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa, Canada
1 review
5 of 5 stars Reviewed June 25, 2013

Great hotel - very clean and modern. Staff were very helpful and courteous. A bit noisy between the rooms - but not too bad compared to others. Would recommend this hotel. A bit pricey for it's location and the fact that breakfast was not included.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, June 29, 2013
We are pleased to hear that you enjoyed your stay and we appreciate your comments. Thank you for writing this review. We hope to see you again the next time we are in Erie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Erie

Address: 2225 Downs Dr, Erie, PA 16509
Phone Number:
Location: United States > Pennsylvania > Erie
Amenities:
Bar / Lounge Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Erie
#2 Business Hotel in Erie
#5 Romantic Hotel in Erie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Erie 3*
Number of rooms: 104
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Also Known As:
Hilton Garden Inn Erie Hotel Erie

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