This is a Residence Inn that is probably most suited to families with younger children and to shoppers. It has undergone some renovation and I think there is still some renovation going on. The room was clean and quiet in spite of complaints I read to the contrary. The pool was a comfortable temperature, clean and in a very relaxing environment and the hot tub was suitably hot. The breakfast was more than adequate. The price for a 1 bedroom suite was very reasonable. Staff were friendly and helpful. Direct connection to Splash Lagoon is a plus for families who intend to use this facility (we did not). It’s only about an hour drive to the Grove City outlet mall from here, it is a far superior facility for the price, and there is much more to do in the area compared with the hotel offerings near Grove City. Our only complaint is that the air conditioning did not work. I tried adjusting it with no success. I called the desk before we left for a day of shopping and they promised to look after it. We returned to find no air conditioning. Apparently someone had come in and adjusted the thermostat but never came back to check to see if the adjustment had worked. By the time we got back there were no staff who could deal directly with the problem. So an old window air conditioner was brought in, set on a coffee table and the window was opened. Though a valiant effort, this was one of the silliest solutions I have ever seen. Fortunately we were given and accepted the alternative to move to a different room in which the air conditioning worked flawlessly. Upon checkout we discovered we had been awarded some reward points for our trouble. Few things in life are perfect and travel often involves inconveniences. Management were more than fair in terms of how they dealt with the problem in the end. I would caution however, that when you have a full day to deal with a problem, you want to follow up on a solution fairly soon after attempting it to ensure that it worked. If it doesn’t work, then you still have time to deal with it. This would in all likelihood have eliminated the problem and resulting inconvenience. Due to the overall quality of the hotel, pool, breakfast, and value for the money, and the genuine efforts by management to deal with the problem once it was understood, I would return to this hotel and recommend it to others. Just make sure you check the heating and air con to make sure everything is working properly before you go out!
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- Also Known As:
- Residence Inn Erie Hotel Erie
- Erie Residence Inn