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“A decent night's stay but the rug needed cleaning” 3 of 5 stars
Review of Residence Inn Erie

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Residence Inn Erie
3.0 of 5 Hotel   |   8061 Peach Street, Erie, PA 16509   |  
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Ranked #15 of 36 Hotels in Erie
Certificate of Excellence
Massachusetts
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“A decent night's stay but the rug needed cleaning”
3 of 5 stars Reviewed June 18, 2013

We stopped at this Residence Inn on our way to Ohio for 1 night.

We select Residence Inns because of the chain's policy of allowing pets. Rersidence Inns have a fixed charge of between $75-100 as a pet fee, no matter how long you stay. This is not an issue for us as we appreciate the room being sanitized after the previous pet occupant(s).

The room was conveniently located and the staff was very welcoming. However, it was clearly obvious that the rug in the room was badly in need of a shampooing. Several stains were noted and our dog was constantly sniffing at them untill I spot cleaned the rug with cleaner we carry with us in the unlikely evernt of an "accident". The remainder of the room and kitchen was very clean however for the Pet Fee charged, the hotel should have the rug cleaned after every visit; especially if stains are evident.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Appleway_Farm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, Manager at Residence Inn Erie, responded to this review, June 19, 2013
We strive to provide a clean, comfortable home away from home where families have the room necessary to stretch out and relax. However in this situation, the guest suite was not prepared to reflect the high standards loyal Marriott travelers have and demand. We hope to hear from you as we would like the opportunity to further address the concerns you had with the hopes of getting another chance to exceed your expectations.

Warmest regards, Staff & Management of the Residence Inn of Erie, PA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

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Toronto, Canada
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 11, 2013

Definitely not up to expectations. Usually, the staff in this chain are on the ball but the only person who was remotely upbeat was the new staff member from next door. Not a 'good morning' from breakfast staff and an air that people were just doing their job. Room clean but no conditioner or hand lotion and only a small soap for basin and shower. The towels had seen better days.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank MinkeyToronto_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, Manager at Residence Inn Erie, responded to this review, June 12, 2013
On behalf of the Residence Inn Erie team, I would like to apologize for the concerns expressed regarding your recent stay with us. We hope to get another opportunity to provide the type of experience you have come to expect. I would encourage you or a member of your party to please feel free to contact the hotel directly and we would be more than happy to discuss in greater detail the aspects of your stay that did not meet expectations.

Warmest regards, Staff & Management of the Residence Inn of Erie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 4, 2013 via mobile

My family and I stopped here for 2 nights on our way from IL to Cape Cod. What a pleasant stay!

If you understand up front this hotel is more geared toward long term guests and does not have 24 hour front desk, you will have a lovely stay. Every single desk attendant we encountered was polite, helpful and friendly.

The stated in a queen suite with a fold out bed. 2 adults and two young children. It was a good sized space and very clean. The kitchenette was well stocked.

The pool area was large and beautiful. The pool was heated to a perfect temperature. Breakfast was a little better than other places we have stayed with eggs, sausage and hot biscuits. Social hour was enjoyable for an hour or so each evening with a different food offering each evening and a glass of wine, beer, soda or juice.

We travel annually with our boys. My 7 year old gave the front desk his picture of his five star rating because he liked this hotel better than any other we have stayed in.

It was close to the Presque Isle state park where we spent a very nice day. There are plenty of restaurants and shopping nearby. It was directly off the interstate and easy to find.

The only minor inconvenience was only one elevator for both guests and staff. In the mornings when people are getting breakfast and checking out there were lines of housekeeping staff vying for use of the elevator.

This one very minor issue was lost in the other wonderful parts of the stay but reduced the rating from 5 stars to 4.5. Would absolutely stay again....and my boys are picky :) outstanding stay for a reasonable price.

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank fireftnchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, Manager at Residence Inn Erie, responded to this review, June 12, 2013
Thank you for staying with us during your recent visit to the Erie area! We appreciate your feedback and kind words regarding your recent stay. We are geared toward long term stays as a Residence Inn but we also provide a great place for those only looking for a night or two. We do offer 24 hour front desk coverage as we always have a member of our team ready to help.

On behalf of the team at the Residence Inn, we hope to see you very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ITHACA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 28, 2013

My mom, sister and I stayed at the hotel for 2 nights and had a wonderful stay. They have a beautiful pool and hot tub that we used every day. Our room was incredible with a fireplace and hot tub and the price was very reasonable with a AAA discount. The hotel offers free happy hour food and drinks nightly with free beer and wine and a complimentary breakfast buffet. The staff is excellent and very friendly and helpful. There is a casino with horse racing 3 miles away and the state park nearby was awesome. Every restaurant known to man is nearby. Plan your next vacation at the Erie Residence Inn!

Room Tip: The rooms at the end of the hall are nice and quiet.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Tammy052011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, Manager at Residence Inn Erie, responded to this review, May 29, 2013
On behalf of the Residence Inn Team, I would like to thank you for taking the time to describe your recent stay with us. Our focus remains on providing service that exceeds your expectations, while offering spacious guest suites with all the touches of home. We believe in the spirit of hospitality and strive to provide all our guests with a home away from home.

Warmest regards, Staff & Management of the Residence Inn of Erie, PA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleroi, Pennsylvania, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 12, 2013

We checked in for my daughters Sweet 16 Party for a 2 day stay@ $500 for the package of the room n Lagoon passes for 2 days for 6 people, then came back from "Lagoon" @ 9pm to find our room filled with "POT" smoke, we were warned by the front desk that there might be a problem ...at least the front desk sent a man down to spray air freshner & appoligized for the neighboring rooms activities (bathroom vents were connected to our room). So then we went to the pool to find older children(14 years old to 19 maybe) jumping & doing cannonballs off the lounges into the 4ft pool..all other guests were chased away by the behavior...those people were evicted @ midnight, we know because they were "neighbors" and we heard the yelling. At 4am we were awakened to water flowing through our ceiling from the upstairs room, an apparent water leak...this lasted 45 minutes and are clothing was soaked...management brought towells & blankets for ME to soak it up, I was done by 6:30am... but water periodically drained from the light fixtures and vent. We had a 2 bedroom, 2 bath suite...sooooo .. we were told our trip would be comped by the hotel management...fair right?? at our 5pm checkout they presented us with a $114 credit! very unexceptable in our opinion...our trip was ruined...we went to dinner then saw some sights and used our $5 arcade cards n went home; Since our clothes were soaked and we were exhausted from cleaning up the water mess, we were unable to enjoy our second day at the park...we needed to leave by 7pm to have the girls home by 10pm.. Staff was Great to Us but we deserve a refund...The bathroom door in the one room wouldn't shut...the tubs were dirty....and the carpet stained with kool aid (red).... Management was worried about an electrical shock hazzard, so we had to use the toilet area in the dark ?!? They didn't have another room equal to ours available...so we stayed in the room. By the way...they rented the room...ceiling still damaged n dripping.. to another family upon our checkout....Wont go back there!

Room Tip: Stay at the Holiday Inn next Door...It's GREAT!!!
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Robyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, Manager at Residence Inn Erie, responded to this review, May 17, 2013
On behalf of the team at the Residence Inn, I would like to thank you for staying with us on your recent visit to the Splash Lagoon Indoor Waterpark. I enjoyed meeting you & your family and would like to wish your daughter another happy birthday. We apologize for the issues that arose during your stay as our team moved as quickly as possible to evict the guests causing the disturbance. Our team is trained to give all guest concerns their utmost attention and resolve the issue to each guest’s satisfaction. Further, the hotel did provide your room night as complimentary and extended a 7PM late checkout time, also complimentary, to you the following day. We wish you and your family the very best and thank you for being our guest.

Warmest regards, Staff & Management of the Residence Inn Splash Lagoon
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Pittsford (town), New York
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 12, 2013

Just returned from a weekend at Splash Lagoon. Now that our kids are teens we "splurged" for the Residence Inn, and it was great! The check-in was quick and efficient, and our room was great. There was a little wear on some of the furniture , but I think that is to be expected for a family hotel. We had a one bedroom suite with a fireplace. The bathroom had a huge hot tub like bathtub! The only down side to that was that the bathroom was located in the master bedroom and my kids kept coming in wanting to use it ! Our room was on the first floor , steps away from the Splash Lagoon entrance, yet we did not hear a lot of noise. And it was so convenient--no need for a locker at the water park! For anyone with a little bit older kids this is much nicer than the other connected hotels.

Room Tip: I would ask for the first floor , just for the convenience of the water park! Go to breakfast as soo...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Shirley V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, Manager at Residence Inn Erie, responded to this review, May 23, 2013
The Residence Inn team thanks you for sharing your experience. We are so very pleased that you and your family enjoyed your visit and we look forward to the next time when we can be of service. Our spacious suites are the ideal setting for a family to stretch out and relax with all the touches of home.

Warmest regards, Staff & Management of the Residence Inn of Erie, PA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 7, 2013

Great getaway for families, horrible stay for the business person. Noisy. Noisy. Noisy. The toilet wouldn't stop running, but I fixed that for them free of charge. The desk doesn't have extra outlets for a laptop. I sat at the eating area table to finish my work while some child across the hall yelled out EEEEEeeeeeee morning, noon, and night. My colleague, staying a floor above, heard this as well. The rooms were large and clean, typical Residence Inn style/furniture. Breakfast was inconsistent, odd eggs some day, while excellent on others. Thank goodness for free beer at 6pm. A better choice for business travel would be the Fairfield Inn, another Marriott property by the Erie Mall. Unless you are specifically going to Splash Lagoon...look elsewhere.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank NYChristopherL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, Manager at Residence Inn Erie, responded to this review, May 16, 2013
Thank you for taking the time to review the Residence Inn of Erie. We truly value the opinions of our guests and we apologize that we did not meet your expectations.
Providing our guests with the best possible hospitality and service has always been our mission. We have spoken with all associates who were on duty when you stayed in effort to make any corrective action necessary to insure this situation does not reoccur.
If you come back to the Erie area, I would love to have the opportunity to speak with you directly. We hope to see you again in the future and wish you the very best.

Warmest regards,

Jeremy Maybee
Assistant General Manager
Residence Inn Erie, PA
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Additional Information about Residence Inn Erie

Address: 8061 Peach Street, Erie, PA 16509
Location: United States > Pennsylvania > Erie
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Erie
#11 Family Hotel in Erie
Price Range (Based on Average Rates):
Hotel Class:3 star — Residence Inn Erie 3*
Number of rooms: 78
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Also Known As:
Residence Inn Erie Hotel Erie
Erie Residence Inn

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