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“Good Quality, No Surprises” 4 of 5 stars
Review of Holiday Inn Express Elizabethtown (Hershey Area)

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Holiday Inn Express Elizabethtown (Hershey Area)
2.5 of 5 Motel   |   147 Merts Drive, Elizabethtown, PA 17022   |  
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Waterloo, Canada
Top Contributor
106 reviews 106 reviews
19 hotel reviews
Reviews in 48 cities Reviews in 48 cities
49 helpful votes 49 helpful votes
“Good Quality, No Surprises”
4 of 5 stars Reviewed June 10, 2013

When you go to a brand name hotel, you hope for no surprises. That was the case with this Holiday Inn Express. Well located just off the 283 highway, with quite easy access to Elizabethtown College where we were attending a conference. The room was spacious and clean; the WiFI worked fine. The complimentary breakfast had a nice range of options, including several hot choices. We'd go again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 people have reviewed this hotel

Traveler rating
    12
    24
    9
    6
    0
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19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Moose Jaw, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 4, 2013

My wife and I stayed here for a friends wedding in March and found the Hotel great as far as facilities, breakfast, and amenities.
We felt, though, that it is overpriced as the only other hotel in town is the Red Rose Inn and it does not get rave reviews.
We were also shocked that this town of 12000 does not have any taxi service and were further surprised that the hotel did not offer any kind of shuttle service.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Elizabethtown (Hershey Area), responded to this review, May 20, 2013
Dear SaggyBs,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. We are pleased you found our hotel to be great. We always strive to provide comfortable and friendly accommodations. We apologize for the shortfalls during your recent stay with us. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Elizabethtown, Pennsylvania
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 2, 2013

Chose hotel for it's convenience for a quick visit to Elizabethtown. Found it to be a good value, providing everything needed for my stay. Staff was friendly and accommodating. Plan to stay again next pass through town.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Windsor
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 24, 2013

Overall a decent place to stay. The room was bright and clean, the TV, fridge and mic were very functional and clean (fridge/mic). Beds were a little soft for my taste but ok for my daughter. Free breakfast was very good with a large selection of food. Staff was always present to clean, top off the coffee and food. All staff were vere pleasent.

Here are my concerns: The hallways reeked of fresh cigarette smoke no matter what time of day. The room itself smelled of sprayed air freshener..ostensibly to counteract the nasty hallway smell. The heater in the room (February visit) was very noisy. When we arrived we found out the the tiolet was clogged. I called the front desk and they said they'd be right up with a plunger. They were ideed fast! When I opened the door less than 5 minutes after calling, the staff member held out a plunger, said "here you go" and walked away leaving me to unclog the toilet.

Other than those four issues, our stay was pleasent.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Elizabethtown (Hershey Area), responded to this review, March 20, 2013
Dear julyvaca33804,

Thank you so much for taking the time to leave us your feedback. I am pleased to know that our breakfast exceeded your expectations and you find our room bright and clean. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are happy you experienced it as such. Please accept my sincere apologies for the shortcomings you experienced and for the inconvenience the hallways and toilet may have caused. I appreciate you bringing this matter to our attention and assure you that proper measures have been taken to ensure that there will not be a recurrence.

I hope this would not deter you from choosing us again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Northern Cambria, Pennsylvania, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 13, 2013

I love this hotel. It's very clean with comfortable beds. The maid Jenn does a wonderful job keeping room nice :) I stay here while training for work. They offer hot tea and coffee all day/ night, and there's always snacks in the lobby. The only thing I did not like was the traffic noise this time. The highway was right outside my window, making it difficult yo sleep. Ask for a room on the other side of the hotel. Breakfast is also great, with great coffee :)

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 20, 2012 via mobile

I'm a priority club elite member and travel frequently. Nice facility very clean and I would stay there again. Staff is friendly helpful. Rooms are very clean and very basic. The fitness center is also very good for a Holiday Inn Express.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafferhie, Manager at Holiday Inn Express Elizabethtown (Hershey Area), responded to this review, December 27, 2012
Hello,
Thank you for your feedback from your recent stay at our property! We sincerely appreciate it! Please do not hesitate to contact us with any future lodging needs in our area. Have a wonderful day!

With warm regards,
Rose Shaffer
General Manager
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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 9, 2012 via mobile


The rooms were clean and people were pleasant. But the odor of cigarette smoke looms over every room and corridor no matter where you stay. Otherwise it's a decent short stay place. Parking is a bit limited due to the large trucks in the lot.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafferhie, Manager at Holiday Inn Express Elizabethtown (Hershey Area), responded to this review, December 27, 2012
Good Morning,
Thank you for your thoughtful comments on our property! We sincerely appreciate the feedback we receive from all of our guests. In response to the smoking currently allowed in some areas on property, this will be changed shortly. We will be converting to a smoke free property in 2013.

Again, I appreciate your comments, and I'm happy to know you enjoyed your stay with us. Please do not hesitate to contact us anytime! Have a wonderful day!

With warm regards,
Rose Shaffer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Elizabethtown (Hershey Area)

Also Known As:
Holiday Inn Elizabethtown
Holiday Inn Express Elizabethtown
Elizabethtown Holiday Inn
Address: 147 Merts Drive, Elizabethtown, PA 17022
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Elizabethtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Elizabethtown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Elizabethtown (Hershey Area) 2.5*
Official Description (provided by the hotel):
Whether you re traveling for business or pleasure, the Holiday Inn Express Elizabethtown, Pennsylvania (Hershey Area) is the ideal place to be in PA! Our hotel is located betweenHarrisburg, Hershey and Lancaster.. Corporate business travelers will value our free high-speed Internet, as well as our close proximity to the Harrisburg International Airport (MDT), Manheim Auto Auction, Elizabethtown College, Masonic Village, and the community of Mount Joy. Vacationers will enjoy the Amish Country, thrills of Hersheypark, and easy access to Hollywood Casino! We also have discount tickets to many area attractions available at our front desk. Whether traveling for business or pleasure, all of our guests will enjoy our variety of well-appointed guest rooms, including triple queen suites,for larger families, and luxurious whirlpool suites for a relaxing or romantic getaway. Our staff will greet you with a warm welcome, and offer a good night's sleep at a reasonable price. Our free, deluxe Continental breakfast has plenty of variety to start your morning, and now also includes a selection of hot foods daily, as well as, warm cinnamon rolls, a variety of pastries, cereal, and much more! We are easy access from the PA Turnpike (I-76) and airport MDT, just off Rt. 283 at the Rheems/Elizabethtown exit. We'd love to have you stay with us, and we look forward to meeting you! ... more   less 
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