This hotel site was chosen and booked because I am a Choice Privileges member and had planned on utilizing my points for a free night's lodging.
I did everything according to the rules (i.e; called Choice Privileges to secure a transaction number for transfer of the required number of points for this night's stay, etc.). I gave this Choice Privileges Confirmation number to the front desk and they approved it. Then when I went to check out several days later, I discovered that they had taken these points from my account AND CHARGED ME FOR THE FREE NIGHT AS WELL! At this point I lodged a formal complaint against the owner of this property via Choice Privileges and was told that Mr. Patel (*the property owner) would contact me directly within 7-10 days in accordance with the contract Comfort Inn has with Choice Privileges and he never called me. The nasty front desk staff (as well as illiterate and unqualified for the jobs they are doing since they couldn't finesse how to give me a night's credit for my points) should have been reprimanded for the argumentative position they took with me when it was clearly THEIR MISTAKE. They stole my points AND charge my credit card! This is FRAUD OF THE HIGHEST DEGREE. I told Choice Privileges that I did not want my points returned but wished a refund on my credit card for this night in question (a comp night would have been nice since we had no power one night from around 7:00 till the following morning due to a circuit breaker). Choice Privileges tells me that the report from Mr. Patel's Comfort Inn is that I wanted my points returned - which WAS NOT what I was asking. In my mind, both this Comfort Inn and Choice Privileges is involved in misrepresentation and fraud. They certainly could give a hoot what customers think since Mr. Patel, the owner of this property, did not have the professionalism or courtesy to contact me in any way - knowing full well about the gross ineptitude of his front desk staff (who can't credit a transaction????) and Choice Privileges for promoting this Comfort Inn as a participant in their Choice Privileges progra.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.