1st off, we booked a non smoking room as I was pregnant at the time, when we arrived they said there was only smoking rooms available and there was a nascar race in the area so there were no hotels available for 3 hours around.
We went to our room, there were water stains on the walls and ceiling, the wall paper border was peeling and hanging off the walls, there was a giant wet spot on the carpet, and a thick yellow smokers film on everything. The blankets on the bed had burn holes as did the drapes. There were also toe nail clippings on the rug. The sheets on the bed were all rumpled like they were not changed just pulled up and tucked in.
When we asked for an extra pillow we were handed one that had stains all over the pillow case that looked like blood.
When we complained to the manager about our room, she said there was nothing she could do about it as the housekeeping staff was gone for the day. She refused to even come look at the room and the condition it was in. We asked for a refund but she also refused that and said we would have to call the comfort inn offices for that. When we called the comfort inn offices they contacted the hotel and the hotel said the room was clean and that it was never dirty....we even had pictures we e-mailed to comfort inn, luckily although we never got a cash refund we got 200 in travel coupons to be used at another comfort inn. We did use those over the course of 2 trips, had great stays at other comfort inns.
We ended up sleeping in our car, not comfortable for a 6 month pregnant woman, but better then sleeping in that dump.