Where do I start? Well, I called hotel the day before arrival to make my reservation. During the process, I did request an "early check-in" as I would be driving 10 plus hours to get there. I was told it would not be a problem.
The morning of my arrival, I called to let them know that I was in the area. The front desk clerk Heather took my cell phone number and said she would call as soon as my room was ready. Now keep in mind, you would think that as someone that is an "Elite Diamond" member of the hotel chain rewards program, you would do your best to accomodate them by assuring that the housekeeping staff was aware of the early arrival request and do your best to get that room cleaned first.
By noon, I had not heard anything from the hotel. I called again and Heather answered again. Heather stated that the room was still not ready and woould call when it was. In the meantime I am in Scranton/Dunmore area with nothing to do and nowhere to stay. Finally at 2:00 PM (1 hour before "normal check-in) I called again to find out if my room was ready. Theresa answered this time. She stated that she was the Front Desk manager. I explained everythiig to her starting from the original call to make the reservation to this point. She apologized and put me on hold to find out what was what. Low and behold, when she got back on the line my room was ready! How convienent!
Now I made my reservation for 8 day's. I was told that I would be switching rooms two different times during my stay because of previous reservation commitments. I can understand this and was willing to move as needed.
These pictures are of furniture and the tub of the first room that I am given. For what I am paying for this room, you would think that it would be better appointed/cleaned than what I was presented with. The first set of pictures are of the first room.
I will update this as I move from room to room.
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- Also Known As:
- Sleep Inn & Suites Scranton Dunmore Hotel Dunmore
- Sleep Inn And Suites Scranton Dunmore
- Sleep Inn Dunmore
- Dunmore Sleep Inn