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“Terrible Service” 1 of 5 stars
Review of BEST WESTERN Inn & Conference Center

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BEST WESTERN Inn & Conference Center
2.5 of 5 Motel   |   82 N Park Pl, DuBois, PA 15801-2416 (Formerly BEST WESTERN PLUS Inn & Conference Center)   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #5 of 9 Hotels in DuBois
Certificate of Excellence 2014
Hudson, NY
Top Contributor
79 reviews 79 reviews
79 hotel reviews
Reviews in 77 cities Reviews in 77 cities
183 helpful votes 183 helpful votes
“Terrible Service”
1 of 5 stars Reviewed July 13, 2008

The hotel had problems with the wireless internet while I was there and it took 3 hours with their inept technicians to finally fix the problem. Also management has an attitude problem with guests and lies to guests about their 100% guest satisfaction guarantee. No elevator. Stay Away.

  • Liked — Leaving
  • Disliked — Wireless Internet & Management
  • Stayed July 2008
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwdubois1, manager at BEST WESTERN Inn & Conference Center, responded to this review, August 15, 2008
In response to the terrible service comment we did our very best to resolve this situation with this guest. We were having issues with our wireless internet that day. In our unique situation we have two buildings one of which was not having any problems with the WAPs. We also have a business center that was having no internet problems that we offered to the guest and he refused to use. Our technical support was working fluently to resolve the issue. Best Western doesn't have a 100% satisfaction policy, but we always strive for 100% satisfaction. Beware of this guest as you can tell by his profile.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
    66
    29
    17
    9
    11
See reviews for
45
28
17
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 7, 2008

Stayed for one night en route from NY to Chicago. It had perfect wireless internet access. A fridge. And very good breakfast. All that I needed and what really mattered to me.

The only odd thing was that the shower head did not pivot. So when you are in the tub you can't turn the shower head to one side to let the water get up to temperature.

  • Stayed June 2008, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thousand oaks
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 12, 2008

I wasn't very happy with my stay at this location. The hotel lobby area was nice but the building I was in and the room was in major need of an update. The room I had looked like it hasn't been updated since the property was new. The bathroom was straight out of the 70's. I had a smoking room and the ceiling was a really nasty yellow from the smoking and burn marks all over the bedspread. It was just a really gross feeling. Sure a smoking rooms gets that yellowing after time but there was no reason that it should be this bad. A gallon of paint only costs around 10 bucks. The other thing that was kind of weird was that the AC was a window unit. It worked fine it was just really strange to see something like that in franchise hotel, you usually see things like that in a mom and pop hotel on the side of a highway.

On the plus side the business center was very helpfull and the staff was friendly.

  • Liked — Staff
  • Disliked — The lack of quality
  • Stayed February 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Toronto, Canada
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 19, 2007

For the price, this hotel was fantastic. The rooms were clean, quiet, and nicely decorated. There was wireless internet, good cable, and lots of really fluffy pillows. The front desk staff was friendly and the continental breakfast had lots of choices, including a waffle maker. It was just a short walk from a few restaurants, and close to the downtown area. Walking into town at dusk was fun and had some beautiful views. Highly recommended.

  • Stayed July 2007, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 10, 2006

We were traveling from the Midwest to NY state. I was a little hesistant to pull of the freeway and travel a few miles south to stay at a hotel, when in nearby cities there are hotels right on the freeway. However, we were very, very pleased and glad we did. The staff is professional, friendly, and gracious. The room/bathroom was very modern and spotlessly clean. I slept so good that I pulled away the sheets to see what kind of mattress it was. It was a "Simmons Beauty-Rest" pillowtop. I slept like a baby. The breakfast adds great value. It is really a full breakfast with waffles, bacon, eggs, cereal, fruit, juices, donuts, etc. While there is high speed internet in the rooms, there are also two computers with free internet near the front desk for those who don't have a laptop. We liked this hotel so the first time that we altered our travel plans and stayed here on the return trip because we knew it was such a great hotel. We also were given a coupon book at one of the "Travel Centers" that are located right off the interstate when you enter the state of PA. We paid only $69.00/nite for our second visit when using a coupon. What a deal!!

  • Liked — High standards in all areas
  • Tips/Secrets — get a coupon book from a Pennsylvania Travel Center to save even more
  • Stayed November 2006, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed May 20, 2006

Stopped by on my way thru DuBois. Hotel recently was renovated, rooms are fantastic beds are pillow top and I slept like a log. Would recommend to everybody!!!! They also had just started a complimentary hot breakfast I LOVE the make your own waffle station. Hats off to the hotel for their great accomplishments. This was the nicest Best Western I have ever stayed in and will stay there on all my trips thru that area.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Inn & Conference Center

Address: 82 N Park Pl, DuBois, PA 15801-2416 (Formerly BEST WESTERN PLUS Inn & Conference Center)
Phone Number:
Location: United States > Pennsylvania > DuBois
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in DuBois
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Inn & Conference Center 2.5*
Number of rooms: 52
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Also Known As:
Best Western Dubois
Best Western Hotel Dubois
Dubois Best Western

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