My wife and I booked reservations two months ago for a suite, we needed multiple beds b/c we had our three children traveling with us. We drove up from Virginia to see family before I go on my military deployment. We went to check in to the hotel at 9pm after nine hours of driving, the front desk told me that they did not have our reservation anymore, they were all booked. They said they would comp us a single room with a king bed at a doubletree 20 miles away and that they would include breakfast. What kind of hotel cancels on you and does not have the courtesy to call or email you to tell you? I have never had this happen before. Absolutely unbelievable!
Hilton Customer service is working on filing a formal complaint, we will see how it is handled. I will update later. 4/25/12
any questions email me at email@example.com
- Also Known As:
- Embassy Suites Coraopolis
- Coraopolis Embassy Suites
- Embassy Suites Hotel Pittsburgh
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