Had a long day working and then traveling from NYC to Clarion, PA. This room was booked in advance on the Hilton website as I usually do. I've been a Diamond member of Hilton for many years and spend more than 150 nights a year in Hilton brand hotels. I checked in around 8 P.M. and proceeded to my room for the night. Upon arrival I noticed it was extremely hot so I walked right for the thermostat to cool things down. It showed 80 degrees in the room and I found after several minutes that the AC was not working at all. I went to the front desk and was told they had no other rooms, but she would see what she could do when she had time since she was the only one working. She quickly dismissed me and started to wait on other people and gave them rooms. I found that I was getting no where with her and if they had no rooms, I wasn't going to sit around for nothing, so I told her I was leaving and would take my business elsewhere. I called my wife to book a room at another site and I ended up driving to Sharon, PA and stayed at the Hampton Inn there which was a very pleasant experience. My wife decided to call the Clarion Hampton Inn and the woman at the desk was very unpleasant to her and said if you want to complain I will give you the voicemail of the manager who isn't working. Before my wife could say anything more she was cut off and transferred to the voicemail. She left a message and our phone number, but weeks later we have still never heard anything from him. I thought an apology would be in order, but I guess this is how business is done there. I have read other reviews that stated the front desk staff is rude and unfriendly and as long as that environment exists, I will stop elsewhere for my nights sleep!
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- Also Known As:
- Hampton Inn Clarion Hotel Clarion
- Clarion Hampton Inn