Arrived recently and was quick to notice 20+ Tri-Axle Dump Trucks in parking lot, lined up in front of the hotel on the side and in the back. The front desk clerk was nice but refused to release me from my reservation. So as expected 5am came early with the roar of diesel engines and the constant beeping of huge trucks backing up. Never did get back to sleep, what a day.
Upon checking out the General Manager Karen McKisson immediately offered up a $32.70 discount for my trouble, obviously she knew it was a problem but didn't really care. So my already expensive $107.00 hotel nite was now going to be only $75.00! Great deal here at this hotel get a free breakfast served after 6am but wake up at 5am unexpectedly.
I did complain to Choice Hotels.com and the General Manager of the property Karen McKisson stated guests come and go at all hours and we have no control over that, yes they do but how many of them leave in a diesel dump truck that has a roaring engine, 100+ decibel back up warning devices, at 5am?
A fair deal and the hotel room I contracted for is not what I received from this company. Likely the prices are jacked up to make it easy to pass on the $32.70 discount for those who complain.
As a Diamond Elite member of Choice Hotels this will be the last stay for me, as this would never be tolerated at Holiday Inn Express or any other "Quality Hotel". I wonder if the construction company repairs damaged asphalt from 15 ton vehicles?