This had been our go-to hotel at least once or twice a year for about 4 years due to its great proximity to the city with free parking and breakfast. The last few times have gotten progressively worse, and this last time was indeed the last time. The hotel is so poorly managed and the staff (with the exception of one gal who works nights) are mostly obnoxious. We listened to one front desk person argue with her presumably teenage son on the phone for a solid 4-5 minutes in front of a guest while he waited for her to hang up. The towel replacement practice is completely inconstant. Some days we would get 2 towels and 1 hand towel, some days we would get 1 towel and no hand towels. On the rare occasion would would have the bath mat replaced.
The worst part, though, was the smoke. This is supposed to be a nonsmoking hotel. The last couple times we've stayed we had problems smelling smoke in the hallways on the 3rd floor. The last time we stayed there was a lot of construction going on and the front desk person told us it was the construction crews smoking in the rooms. This time, the smoke smell was a little better, but still there. Until our last night. Around 2 a.m. our room started reeking of both cigarette and marijuana smoke. My husband started having an allergic reaction and we called the front desk. They were completely useless. The did send up a security guy, but even he didn't do much, claiming that there wasn't anything he could do. We insisted (through some debate) that we move to another room to sleep. They reluctantly moved us around the corner and we finally got some sleep that night. But when we checked out the next morning and told the front desk person about how last time it was the construction crew, she actually argued with us that that wasn't possible.
The bottom line with this hotel is that it has very poor management. Since no one is in charge, anything goes. It's too bad because it's got great potential, but we won't be around to see it. We've had enough.
- Official Description (provided by the hotel):
- The Best Western Philadelphia Airport South at Widener University is the perfect hotel for your visit to Philadelphia and its suburbs. The hotel is located just minutes from Philadelphia International Airport, providing 24-hour Airport shuttle service. We are also located across from the campus of Widener University, and just minutes from Swarthmore College. Only 1 mile from Harrah's Casino and the closest hotel to PPL Park (Home of Major League Soccer's Philadelphia Union). The hotel provides complimentary 24-hour shuttle service, continental breakfast, free parking, free high speed wireless and wired internet access, daily newspapers and much more. Also featuring fitness and business centers. Stay at the newest, greenest, and most friendly Best Western hotel in the Philadelphia area! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Philadelphia Airport South At Widener University Hotel Chester
- Best Western Chester