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All 16 Chambersburg hotels

Country Inn & Suites Chambersburg: Traveler Reviews

2.5 of 5
399 Bedington Blvd, Chambersburg, PA 17201
Hotel amenities
Country Inn & Suites Chambersburg
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Ranked #5 of 16 hotels in Chambersburg
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80 reviews from our community

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Traveler rating
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    21
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    5
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Chelmsford, Massachusetts
Top Contributor
74 reviews 74 reviews
11 hotel reviews
Reviews in 40 cities Reviews in 40 cities
21 helpful votes 21 helpful votes
“Very Good for price”
4 of 5 stars Reviewed September 30, 2012

We enjoyed the stay as the service was excellent, room clean, pool and hot tub clean, and the location was near everything. The only draw back was the noise. You can hear guests above and our room was across from the elevator where people conversed all times of night.

Room Tip: If you can get a room away from the elevator and not below someone, it would be excellent.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Phil R about Country Inn & Suites Chambersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JesseRockwell, General Manager at Country Inn & Suites Chambersburg, responded to this review
October 11, 2012
Thank you for taking the time to review our property. We try to keep our rates competitive and feel that we provide excellent amenities for the price. We hope to see you again the next time you are in the area.
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Pottstown, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“DIRTY!”
1 of 5 stars Reviewed September 27, 2012

When we arrived in our room, we noticed that the pillow cases had many hairs on them. Then We opened the sofa bed and took the extra blankets out of the closet and the plastic container that they were in. One of the blankets had a huge spot of maple syrup on it! Which tells me that one of the previous guests used this blanket while eating some breakfast and when the cleaning staff came to service the room, they simply folded up this dirty used blanket and put it right back into the plastic bag that we got it out of! The same thing happened we assume with the rest of the room, pillows and sheets since they were full of little black hairs.. Never cleaned, just remade the beds and folded things up.. This is totally unacceptable for a hotel! We travel so much and really this is a giant No-No for a hotel!! If you cant even trust that you are sleeping in clean linens, and then must assume that there are probably residues of bodily fluids on the sheets that you are sleeping on from other people having sex, or drooling.... Then there is no reason to ever go back to that hotel again!! The Breakfast: After taking a large fork full of scrambled eggs, and swallowing, I noticed that there was a BIG BLACK HAIR sticking out of my mouth! I grasped it with my fingers and pulled only to find that the rest of this 12 inch hair was down my throat attached to the eggs that I had just swallowed.... I really almost threw up! I pulled this disgusting hair out and threw the rest of the food away. Then I noticed the little attendant working had long black hair with no food service net on her head!! Never again will we stay at this hotel!

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Christ0pher1962 about Country Inn & Suites Chambersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JesseRockwell, General Manager at Country Inn & Suites Chambersburg, responded to this review
September 28, 2012
Thank you for taking the time to complete a review on trip advisor.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are grateful that you brought these issues to our attention and we are investigating the cause of this issue. We do not feel that you should have to pay for the poor quality of our hotel during your stay. Please contact the hotel directly so that we may offer a full refund of your stay.

I am truly sorry. This is certainly an isolated incident and these problems are not the norm for our hotel. In fact, we were a President's Award winning hotel in 2011. This means that through a rigorous inspection process our hotel exceeded cleanliness standards as well as exceptional guest feedback as is received via surveys like yours.

These types of incidents embarrass me greatly and they will most certainly be acted upon. I can assure you, that these types of problems are extremely rare at our hotel and every problem such as yours is acted upon in a timely manner and repeat incidences should not occur.

Please accept our apology and we hope you will give us a chance again in the future. If you would like to discuss your experience further, please do not hesitate to contact the hotel directly.
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Very clean- when we arrived....”
4 of 5 stars Reviewed September 24, 2012 via mobile

This hotel was very, very clean. I tried to find dirt in the room and could not. The towels were spotless, as were the beds. The shower was very nice- perfect pressure and lots of room. The beds were comfy and the room was very spacious. The TV was modern and very nice. The room was quiet (we were never disturbed by noise in the hall). The room smelled nice and clean and the temperature of the room regulated perfectly. The breakfast staff was very friendly, but the dishes were dirty and there could have been a better selection.
There was one issue I had- and that's with the housekeeping. We stayed three days and the room was never cleaned. The first night time was my fault as I left the do not disturb sign on the door. The second night we asked the housekeeper to come back and clean after we left for the day and she said she would. She never came back so the room was not cleaned. The front desk staff told me he would bring me sheets so I could change them myself (at 11pm- not happening- I'm not on the payroll to do that). So he brought us clean towels and we slept in a dirty bed. He should have offered to give us a different room.
Overall it was a nice experience with friendly staff (other than the guy who told me to change my own sheets, he had an attitude). I would stay again and hope I get a better housekeeper.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Luv2travel1981 about Country Inn & Suites Chambersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JesseRockwell, General Manager at Country Inn & Suites Chambersburg, responded to this review
September 27, 2012
Thank you for taking the time to review our property. We are glad that the majority of your stay was a pleasant one, and we will certainly work with...
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Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
“Really pleased”
5 of 5 stars Reviewed September 23, 2012

We really enjoyed our two-night stay here and the price was a bargain. It is a very clean and attractive hotel. The bed and pillows were high quality and very comfortable. The bathroom was spacious with a really nice shower. The breakfast was great. The staff of the hotel was very friendly and most welcoming. There is lots to see and do in the area including Gettysburg which is only 30 minutes away. We would definitely stay here again if we are in this area.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask MaureenD52 about Country Inn & Suites Chambersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JesseRockwell, General Manager at Country Inn & Suites Chambersburg, responded to this review
October 11, 2012
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Country Inn & Suites in Chambersburg, PA”
5 of 5 stars Reviewed September 14, 2012

We were so pleased with the hotel on our way to New England that we stayed there on our way back home. The hotel is attractive, quiet, clean with a fantastic breakfast and has a friendly staff. The area is awesome with lots of restaurants, gas stations and other stores. Country Inn & Suites is permanently in our GPS!

Room Tip: Odd numbered rooms are on the cornfield side.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Renosmom about Country Inn & Suites Chambersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JesseRockwell, General Manager at Country Inn & Suites Chambersburg, responded to this review
September 27, 2012
Thanks for the great review! I will share your comments with the staff. Hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Country Inn & Suites Chambersburg

Also Known As:
Country Inn & Suites Chambersburg Hotel Chambersburg
Country Inn And Suites Chambersburg
Country Inn & Suites Chambersburg Hotel
Country Inn Chambersburg
Chambersburg Country Inn
Address: 399 Bedington Blvd, Chambersburg, PA 17201
Region: United States > Pennsylvania > Chambersburg
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Chambersburg
#6 Family Hotels in Chambersburg
Price Range: $
Hotel Class:2.5 star (2.5*)
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