We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Finally a franchise that gets it right!” 4 of 5 stars
Review of Candlewood Suites Chambersburg

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Candlewood Suites Chambersburg to your Saves list
Candlewood Suites Chambersburg
2.0 of 5 Hotel   |   231 Walker Road, Chambersburg, PA 17201   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #6 of 16 Hotels in Chambersburg
Connecticut
Top Contributor
57 reviews 57 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
171 helpful votes 171 helpful votes
“Finally a franchise that gets it right!”
4 of 5 stars Reviewed January 2, 2013

Over the Christmas holidays, I found myself driving from New England to the Carolinas and back again. The place that I'd always used as my halfway point got worse and worse each year, so I opted to try something different and used the coupon book at the Pennsylvania rest areas as a guide. Candlewood Suites looked to be what I needed, and in more ways than not, it was exactly so.

Located easily off I-81 via both exits 17 and 16, the hotel is located near two shopping plazas (one right next door, walkable, and the other a very short drive and filled with Target, Kohls, Starbucks, etc.) Within walking distance are several restaurants (Fuddruckers, a Japanese steakhouse, Moe's Southwest, a pizza place, a Texas Roadhouse, etc.). Having a full kitchen in the suite meant leftovers could not only be refrigerated, they could be re-heated without issue.

The hotel offers a concierge store, where any food/beverages or toiletries could be purchased on the room account, doing away with the vending machine system most use, and freeing one from needing money or change for machines. Free laundry room, exercise room, pool and jacuzzi are all clean, well-appointed and open reasonable hours.

Both rooms I stayed in were spotless and had no issues, and my use of the facilities was easy and effortless. The desk staff were extremely friendly, warm and welcoming, and quick with any helpful info a guest might ask for. The Wifi worked well in the rooms.

The only thing that kept this review from being a perfect five instead of a four was the bath linens (both in room and at the pool/jacuzzi). Although clean, they were very small and of some sort of scratchy material/weave. They took away from an otherwise perfect stay both directions of my trip. They won't be enough to deter future stops on my holiday travels, but it's not that difficult to provide comfortable bath towels. The bed linens were very good. Again, everything was clean, this is just a creature comfort I'm addressing.

All in all, I highly recomnmend this establishment.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee L, Manager at Candlewood Suites Chambersburg, responded to this review, January 9, 2013
We are so proud of our hotel and team and we are so happy you enjoyed your stay. Happy new year and can not wait til we see you again. Your comments will be shared with our staff!

Lee Lemelman. GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

128 reviews from our community

Traveler rating
    90
    28
    4
    4
    2
See reviews for
40
39
11
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Spring Grove, Pennsylvania
1 review
5 of 5 stars Reviewed November 18, 2012

I was going to the Chambersburg area for a few days and needed a place to stay, I gave Candlewood a try. Candlewood was a great home away from home. The staff were all friendly and helpful. The Candlewood is close by many different stores and eateries, several within walking distance or a short drive. I am already planning my next trip to Candlewood.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee L, General Manager at Candlewood Suites Chambersburg, responded to this review, November 20, 2012
Thank you so much for staying with us I will be sharing your comments with our staff. Lee Lemelman General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 12, 2012

Shortly before our scheduled visit, I had the need for a wheelchair which I normally would not have to use long term. Because of this, I didn't book a wheelchair accessible room in advanced. Upon check-in, we were warmly welcomed by an EXTREMELY friendly and accommodating staff. The manager on duty (I believe) made it his priority to see that I was taken care of and upgraded me to an accessible room. My husband and I were very appreciative of his generosity and helpfulness. Our room was wonderful - clean, beautiful modern decor and best of all accessible. I would like to thank all of the friendly and helpful staff that we had the pleasure of encountering during our stay. My husband and I were just in awe of how great our stay was. We will most definitely stay at this particular Candlewood Suites again in the future and will also continue to rave about it to our friends and family. Thanks again!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee L, General Manager at Candlewood Suites Chambersburg, responded to this review, November 20, 2012
Thank you for taking the time review our hotel. We will share your comments with our staff. We hope to see you again.
Lee Lemelman General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 30, 2012

I had the best service I could ask for. The moment I walked in the hotel I was great by a friendly front desk clerk. I had a speedy check in and all my questions were answered. After I was checked the nice lady gave me exact directions to get to my room and told me where everything else was too. She had also told me that if I needed anything else all I needed to do was call. When my husband and I got to our room it was beautiful and clean. We were very impressed. I had to call down to the front desk cuz we needed a couple more towels. I told her I would be right down for them and before I could even leave the room there was a knock at the door and she was there with my towels. I will definitely recommend that people stay at your hotel.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee L, General Manager at Candlewood Suites Chambersburg, responded to this review, November 20, 2012
Thank you for taking the time to review our hotel. We take pride in how present ourselves. We will share you comments with our staff. Thank you again.

Lee Lemelman General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Washington
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 29, 2012

Friendly, HELPFUL front desk service. The property is relatively new so things are fairly clean/new in condition. Plenty of parking. After reading the poor reviews, frankly, we were concerned. I'm happy to report that our experience was very different - very good. We like that there is a laundry onsite - no cost to use the machines. Bring your own detergent. The workout room was good sized and the equipment worked. *BONUS* :) There's a Fuddruckers in the plaza

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee L, General Manager at Candlewood Suites Chambersburg, responded to this review, November 20, 2012
Thank you for taking the time to review our hotel. We take pride in our services we provide. We hope to see you again.

Lee Lemelman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 29, 2012

Hotel was very clean and was able to use the free laundry and relaxed in the jacuzzi. The hotel operations manager suggested fuddruckers to eat and was right next to hotel. My room had a full kitchen I used to make some tea. Thanks for a grear stay and we will be back.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee L, General Manager at Candlewood Suites Chambersburg, responded to this review, November 20, 2012
Thank you for taking the time to review our home away from home. We hope to see you again. We will share all comments with our staff. Lee Lemelman General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tinicum, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 27, 2012

My wife and I stayed at this hotel because of it's relatively close proximity to Gettysburg for two nights for our wedding anniversary(Oct. 13th & Oct. 14th of 2012). We booked the King Suite. Upon arriving and entering our room, we were disappointed to see that the room not only hadn't been tidy up at all, but the toilet was broken and filled with bloody toilet paper. We called the front desk and the young girl working came up(the ONLY person the entire weekend who was helpful BTW) and expressed her sympathy and asked us if we would move to a two-bed suite(not as nice as the one we booked, but whatever) for the night and they would get us moved into a King suite the next morning. The next morning comes and my wife calls the front desk, explains the situation and is told, "well since you booked through a 3rd party, we can't guarantee that we can move you." After speaking with a supervisor, we were told that room service was busy cleaning and they'd call us when our new room was ready. At noon, we decided to go get lunch at a nearby restaurant and I left my cell phone # at the front desk to be notified as soon as our room was ready. I told them we had plans and did not want to spend our entire anniversary waiting around. We asked if our stuff would be safe in the room while we were away. They assured us that'd it be fine. At about 2 o'clock we returned to the hotel from lunch and were told that the room was still not ready. When we get back up to the room, our keys had been deactivated. We had to go back down and get our keys re-activated so we could enter the room. At about 3, my wife walked out of our room and asked the housekeeper if the king suites had been cleaned yet. She was told yes. Upon hearing this information, my wife called down to the front desk, where a young man answered, and asked if our room was ready. He said it was and asked us to come pick up the keys. When we arrived at the front desk to get our keys, the young man apologizes to us and says "your room was ready at 2, I don't know why they didn't call to notify you." Needless to say, this was the first and last time I will be staying at this particular hotel.

Room Tip: They have no 24 hour maintanence and you have to pay extra for daily housekeeping.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Chambersburg, responded to this review, November 19, 2012
Dear Nick D,

Thank you for your stay with us and taking the time to give feedback. I am happy to know that our location was suitable enough for your needs. I apologize for any inconvenience you may have experienced with our staff and the room accommodations you were given. These issues will be addressed and I appreciate you bringing these matters into our attention as this is our best resource of improving guest satisfaction. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Candlewood Suites Chambersburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Chambersburg

Address: 231 Walker Road, Chambersburg, PA 17201
Phone Number:
Location: United States > Pennsylvania > Chambersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Chambersburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Chambersburg 2*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Orbitz, Hotels.com, Expedia, Odigeo and TripOnline SA so you can book your Candlewood Suites Chambersburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Candlewood Suites Chambersburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.