We needed to change our reservation from one day to the next. The person I spoke to was very friendly, efficient and helpful. I wish I could say the same thing about the robotic service when we checked-in. The front desk person was very efficient, but not very personable (she could have at least smiled once). The silent message she conveyed: I am here to process you.
The room was very nice. King bed was very comfortable, but pillows were not. Window valance night light was an interesting feature. Shower was good, as was breakfast.
The most common noise makers among room furnishings in hotels tend to be the a/c and the toilet. This hotel gets the raspberries award as both of these were quite noisy. When we arrived late afternoon we were quite tired from a long drive. We wanted to nap but couldn't as the a/c had a constant low-pitch rattle. The room was a bit cooler than we like so we shut it off and left for dinner.
Returning from dinner the room was still cool so we left the a/c off and went to bed. Neither one of us slept well. I am a light sleeper and the constant short cycling refrigerator with a control that pinged each time it turned off helped keep me awake. The awful pillows had me tossing and turning with a resulting headache and stiff neck. Having the a/c off didn't affect me.
My wife usually falls asleep easily and doesn't wake up in the night. In the morning she told me she had trouble sleeping as well. I asked her if it was because we shut off the a/c, or the noisy refrigerator or the pillows. She wasn't sure what caused it so I'll leave it at that except to say she normally sleeps very well while I tend to have difficulty falling asleep, especially when a sound cycles on and off (as opposed to being constant).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 31, 2012
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.