First let me apologize
When you said goodbye, after our phone call you were very pleasant and I had no idea that I had displeased you in any way. And if you had told me so, I might have said some of what follows:
When you called it was late and I was dozing off. I answered your question about gluten free accommodation in my usual way.
We have been accommodating folks who have asked for gluten free meals for years. I can think of 20 or 30 people over the last two years who have given us very positive feedback on our handling their special needs. One lady asked for a recipe.
When you mentioned that what I said wasn’t what you were inquiring about and you used the term “cross contamination”- you took me by surprise. Not one guest, who has asked for gluten free has ever mentioned “cross contamination”. I realized that I didn’t know about what you were asking, and it was different from what we had encountered before. (I have since done research on the Celiac Disease Foundation website)
I never want any guest to come here and be uncomfortable - but I especially don’t want them to come and be uncomfortable (or worse, sick) because I gave them a false sense of security or a “sales pitch”.
So I told you there would be regular breads and foods on the table if there were other guests.
I also told you that we are not a restaurant and have a normal family kitchen.
I wanted you to know the situation so you could make your own decision as to our ability to handle “cross contamination”. You were not satisfied and started to ask about “ordering …
I did cut you off because you were not picturing our situation. I told you that we can’t just take orders but we can work ahead of time to accommodate special needs.
If repeating the same info is a rant, then I again apologize but frankly the seriousness of harming someone with special dietary needs that could come from “cross contamination” scared me and I wanted you to decide if we were capable. Again you politely thanked me and said goodbye.
I have since learned that some people with celiac disease need to have their food prepared with separate utensils and bowls. While other situations require a good cleaning between preparations of the gluten free and the gluten contained foods.
Because of your alerting me to this situation I will now ask folks what their needs are, when they advise us of their situation.

Note to Trip Advisor
I am concerned that this review was made after a phone call and not after a stay. Did they click a rating for the things below, as well:


Service

Service Select one 1 2 3 4 5

Value

Value Select one 1 2 3 4 5

Sleep Quality

Sleep Quality Select one 1 2 3 4 5

Cleanliness

Cleanliness Select one 1 2 3 4 5

Location

Location Select one 1 2 3 4 5

Average

Rooms

Rooms Select one 1 2 3 4 5

Swimming Pool

Swimming Pool Select one 1 2 3 4 5

Room Service

Room Service Select one 1 2 3 4 5