This hotel is in a beautiful scenic area surrounded by great restaurants (Brandywine Prime/Antica) in Andrew Wyeth country but I put up a friend there recently and it went from bad to worse. Customer service is seriously lacking. There appears to be no supervisory staff and the staff that does work there just a little shady. Charged both my credit card and my friends credit card for the stay and it took no less than half a dozen calls over two weeks to get it corrected. Left a cell charger that they indicated they would mail to her. Another half a dozen calls over a month and still no charger. So I stopped in to retrieve it and was told by some male texting in the lobby that it was sent COD. Really.....I asked for more clarification and was told someone would call me. Surprise;they never did. Who the heck owns this hotel and where is the management staff?
- Official Description (provided by the hotel):
- Nestled on a hillside in the heart of the Brandywine Valley, the Brandywine River Hotel offers distinctive European style lodging for both leisure and business travelers, capturing the unique charm and tranquility of the Brandywine in a stylish, colonial setting. ... more less
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