We go to Penn's Cave every year and love it. You go into the gift shop to buy the tickets. If it's a weekend during the summer, you may have a small wait time. The good thing is you can walk around the gift shop or roam the property while you are waiting. When your tour is close to being ready you leave the gift shop and walk down a winding trail. The property is beautiful. Then you go down a steep hill and lots of stairs to reach the entrance of the cave. At the cave entrance you can see the water and fish that live there. You can also feel the temperature difference. The cave is about 50 degrees, so you might want to bring a light coat or sweatshirt. The tour is on a small motorized boat and the tour guides are very knowledgeable. While on the tour, you go through Penn's Cave and see many of the cave's features. Bring your camera!
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