Even though we arrived late at night, we were greeted by an ethusiastic desk clerk, who was happy to give us information about the free wifi, breakfast, and how to find the room. Checkout time was stated as 12 noon, but at 11am on the dot the next morning, we received a knock on the door from housekeeping wanting to know how much longer we would be staying. This was a little surprising, considering we had the "do not disturb" sign posted and it was a full hour before the stated checkout time. She came back a second time a few minutes before noon and said, "So are you going to stay another night?" When I said no with a confused look on my face, she rudely informed me that checkout time was noon. I said we would be leaving in a few minutes and she said she would come back. She proceeded to camp outside the room for the next five minutes with her music blaring. I don't have huge expectations for a hotel room (I am happy with a comfortable bed, clean room, and pleasant staff), but I find this type of behavior to be totally unacceptable. Kudos to the front desk staff, but I won't stay here again.
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- Also Known As:
- Extended Stay America Pittsburgh - Carnegie Hotel Carnegie
- Extended Stay America Carnegie
- Extended Stay Carnegie
- Carnegie Extended Stay
- Extended Stay America - Pittsburgh - Carnegie PA, North America