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“Brand new hotel, great location” 4 of 5 stars
Review of Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area

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Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area
2.5 of 5 Hotel   |   1152 Harrisburg Pike, Carlisle, PA 17013   |  
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Ranked #7 of 26 Hotels in Carlisle
Boerne, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Brand new hotel, great location”
4 of 5 stars Reviewed June 30, 2014

This is a brand-new hotel, conveniently located near I-81 and the PA Turnpike. There is highway noise if you happen to get an even-numbered room, but it was hardly noticeable when running the HVAC. For business/leisure in Carlisle, this is one of the best locations. I was with a large group, and the staff was very accommodating, even serving us a hot breakfast at 5:00 a.m. because we had an early morning. The breakfast buffet was excellent, with lots of choices. Very friendly staff.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, July 4, 2014
Dear CherFas,

Thank you for staying with us and we are so happy you enjoyed your stay and found us accommodating. Again, thank you for staying with us!

Regards,
Sam Patel - General Manager
Holiday Inn Express & Suites Carlisle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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61 reviews from our community

Traveler rating
    34
    11
    10
    1
    5
See reviews for
23
11
3
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Portland, Maine
1 review
5 of 5 stars Reviewed June 25, 2014

Clean and recently refurbished! Terrific customer service. Nice fresh fruit at breakfast buffet. It's about 10 times better than other hotels on the same road, but only costs same or a little bit more. I'd definitely stay here again. Perfect location if you're needing to be at the USAHEC.

Room Tip: I'm not sure there's a bad room - all newly renovated, I think.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, July 4, 2014
Dear Pamela M,

Thank you so much for the great review on your recent stay with us. Also, thank you for your "5 Star Rating." We are so happy you enjoyed your stay and found us accommodating. We look forward to your stay with us should your travels bring you to the Carlisle area in the future.

Regards,
Sam Patel - General Manager
Holiday Inn Express & Suites Carlisle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
2 reviews
5 of 5 stars Reviewed June 12, 2014

New hotel that was very close to where we needed to be. Knowing that the PA turnpike ran by the back of the hotel, I had requested a room on the front side of the hotel, and we had no noise issue. Our room was big enough and clean. The kids enjoyed the indoor pool. The breakfast buffet is great, as it includes both hot and cold items and the staff works hard to keep it well stocked. A special thanks to Patricia who went above and beyond to make sure my Mom was happy with her breakfast!

Room Tip: Rooms on the front side of the hotel are quieter.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, July 4, 2014
Dear Stephanie C,

Thank you for taking the time tor review your recent stay with us and for the "5 Star Rating." We appreciate your feedback. We are so happy that you enjoyed your stay and that you were able to enjoy our amenities. We hope you will stay with us again in the future.

Regards,
Sam Patel - General Manager
Holiday Inn Express & Suites Carlisle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union City, New Jersey
Top Contributor
59 reviews 59 reviews
3 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 29, 2014

This hotel is a little out of the way so it is in a nice and quiet area. The staff were pleasant and our room was great! We paid the extra $40 and got a room with a jacuzzi and man was it worth it! When you consider you will pay $80 for a roach motel in the area and this was $130 (with stuff like red roof at $90 a night) this was definitely worth the extra. The parking is free and the bed and pillows are soft with the room having a modern look to it. IF I was going to nitpick about the room I would tell you the thermostat was mounted crooked otherwise it was very good. As for noise level we were woken up once by noisey kids in the hallway late at night only once. The hotel does tack on a $20 charge in case of damages, but my credit card company tell me this is due to be released tomorrow so no issues unless that does not turn out to be the case. Now the hotel will tell you they offer a complimentary breakfast - OJ (fresh and pulpless) apple and cranberry (ok but not great), water - standard, coffee and tea. As for the food do yourself a favor PASS ON THE FOOD! The food is bland and aside from the bacon barely cooked, they do have a pancake maker which cooks the pancakes in 2mins flat, but the pancakes only come in plain with no option to add anything else to the mix. The omelette uses american yellow cheese and eggs, the ham is warm, but not browned, just avoid the stomach issues and pass on the food - this is the only downside here. There is a cracker barrel about 15mins drive away do your stomach a favor and go there - cheap good quality food at the cracker barrel - the Express Inn is great, just not for the breakfast - AVOID THE BREAKFAST!

Room Tip: we stayed in a king size bed opposite the main pool, away from the ice machine, a clear line of sigh...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, July 4, 2014
Dear Martok78,

Thank you so much for your wonderful review and the "5 Star Rating" for your recent stay with us. We appreciate your feedback and we apologize that our breakfast was not to your liking. We are so happy you enjoyed our amenities. Again, thank you for staying with us.

Thank you,
Sam Patel - General Manager
Holiday Inn Express & Suites Carlisle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Top Contributor
100 reviews 100 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 13, 2014

We spent a single night here and were generally pleased with the room. The hotel is new. The room size was probably larger than the average Holiday Inn and Suites room. It was clean and comfortable but a bit noisy. The hotel sits on a busy road and there is a busy service station near one end of the hotel so traffic noise was apparent until about 11 PM or so. We also noted we could hear voices emanating from rooms nearby, something we hadn't quite expected in a new building. There is a small but nicely setup exercise room. Towels were available but there were no alcohol wipes to sanitize the equipment, something that these days is pretty standard. Breakfast was good. Service staff were helpful and friendly. We would definitely stay here again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, May 24, 2014
Dear Steve O,

Thank you for your feedback on your recent stay with us. We are sorry to hear about the noise you experienced during your stay. We are happy you enjoyed our amenities that we have to offer. We look forward to seeing you again!

Regards,
Holiday Inn Express & Suites Carlisle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormond Beach, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 9, 2014

New hotel with opening pains. My door opened without a key. I went to the front desk to report it. The maintenance man was fixing it before I got back to the room. Great response. Super friendly front desk clerk (Julie). This town needed a good hotel. Finally has one.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, May 24, 2014
Dear Julie B,

Thank you so much for your feedback on your recent stay with us. We are so happy to hear that you enjoyed your stay and our hotel. We hope you will stay with us again should your travels bring you the the Carlisle area again in the future.

Thanks again!
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Hampton, Virginia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 7, 2014

Recently had a trip to this area to visit my sons and grandchildren. Very new hotel, so was actually excited to stay here, thinking this will be great!! Unfortunately this was not the case! Room was okay, but not great! Walls EXTREMELY thin! Could hear EVERYTHING in the night, traffic going by on the interstate all night, but worst of all waking up around midnight to a neighboring guest having sex! Hearing everything down to the moans and the bed banging against the wall! Had to have the TV on all night to keep from hearing this, and sadly it did not just happen once!! If you have children I would definitely choose a different hotel!! Needless to say we checked out the next morning with only a 25 percent discount, which in my opinion was not enough! Happily, we drove to the next hotel The Hampton Inn...they took us in right away at 7am even though check in was not until 3 pm even offered us breakfast, and the room was fantastic!! It was a little more per night, but like my husband has always said...you only get what you pay for!! This was so true in many ways with this visit! I realize this is not the hotels fault, but this needs to be put out there for other families, so they do not have the same experience we had! I would not recommend this hotel to anyone!!

  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, May 22, 2014
Dear Kristie C,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area

Address: 1152 Harrisburg Pike, Carlisle, PA 17013
Phone Number:
Location: United States > Pennsylvania > Carlisle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 26 Hotels in Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area 2.5*
Number of rooms: 103
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