I have been staying at this hotel for years during the Car Show season, but this year will be my last along with many others from the Car Shows that I have talked to. The place is in such disrepair you would think your in an Econolodge or something but at $156.00 a night this is just unacceptable. The hallways smell and the carpets are just filthy, the garbage cans outside are overflowing & the landscaping is now overgrown with weeds. The last I stayed there the pool was getting slimy and had been closed. I was told by the new staff at the front desk that the hotel had been sold and that almost all the hotel staff that has taken very good care of us over the years are now gone. There was absolutely no maintenance staff left so even for the slightest issued such as a burnt out light bulb, a dead battery in your tv remote, they would have to move you to a new room, if available. The restaurant was only open for breakfast till around 9:30 & closed for lunch. The carpeting in the restaurant was filthy, the upholstering on the chairs was torn up and the tacks were falling out. Forget about hanging out at the bar after a long day at the Car Show, the bar was closed due to the new owners applying for a liquor license. The one upside was the rooms were clean, I guess the only few employees the new owners kept on are in housekeeping. I have called AAA to report the horrible conditions and service at this hotel that was once an enjoyable place to stay year after year. After many of us that have stayed here for years, most of the employees have gotten to know us, (Bartenders, Front Desk Staff, etc.) they are now gone and instead of seeing a familiar face its someone new that barely knows what they are doing checking you in and treating you like a stranger. This place is now a total disgrace to the Holiday Inn chain, I can see this place becoming a one of those chains with little or no standards in the near future and rightfully so. A Note to the new Owners: learn something about customer service, appreciate your repeat customers and also your loyal employees that have been there for years and have provided us years of impeccable service before wasting your money running a business into the ground.
- Official Description (provided by the hotel):
- Welcome to the Red Roof Inn Carlisle. Our management and staff will do their best to provide you with excellent customer services. We try to provide service on an individual basis. Our desire is to focus on your every need, hoping you return for a visit or recommend our hotel. We are within the reach of all major gas stations, grocery stores, restaurants, bars, and fast food chains. Red Roof Inn's economy hotel brand is voted No. 1 on the list of top travel brands! The Front Desk team is ready to assist in prompt check-in/check-out and provide a fresh, clean room just like your home. We are very proud of our well-maintained property. Thanks to our Maintenance Department we offer a safe and comfortable stay. Businesses, associations, and families alike can enjoy our inn during an overnight stay or as an extended stay facility. Our Manager on Duty is ready to handle your questions, information requests, and/or concerns. If any part of your stay fails to meet your expectations, we promise to make it right. Again, welcome and thank you for allowing us to be your host. ... more less
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- Also Known As:
- Red Roof Hotel Carlisle
- Holiday Inn Carlisle
- Carlisle Holiday Inn