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“Cookies were great!” 3 of 5 stars
Review of Hampton Inn Carlisle

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Hampton Inn Carlisle
2.5 of 5 Hotel   |   1164 Harrisburg Pike, Carlisle, PA 17013   |  
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Double HHonors Points
Ranked #2 of 26 hotels in Carlisle
Sandy, United States
1 review
“Cookies were great!”
3 of 5 stars Reviewed December 1, 2013

The front desk was very friendly. Service to get repairs made to broken items in the bathroom was lacking...non-existent. The cookies they served in the evening were great!!! Hallways were very loud and noisy early in the morning at 5:30 am, my first morning. The other two mornings were fine.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne A, General Manager at Hampton Inn Carlisle, responded to this review, December 2, 2013
Hello Ed B!

Thank you so much for staying with us and thanks for posting your reivew!

I am glad that our front desk team provided friendly service during your stay and I am glad you enjoyed the cookies!

I am sorry for the early morning disturbance and lack of maintenance in your room. I will be sure to address this with my team to see where the disconnect is as it should have been addressed the day it was reported. Please accept my apologies.

Thanks again for your businsess!

Safe Travels to You and Yours!

At your Service,

Wayne Ambrose
General Manager
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284 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Melville, New York
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 23, 2013

We always stay at this Hampton Inn on our way home from Knoxville. The rooms are always well equipped and spacious. We always ask for a microwave and refrigerator so we get a bigger room. The free cookies are always super delicious! The exercise room is a big plus for me. If there is a problem of any kind, they take care of it right away. Love the large bathrooms, fluffy towels, and lots of light in the room. They have large flat screen tv;s, comfy pillows and fluffy comforters. It's the right place for us!

Room Tip: Ask for a microwave and refrigerator to get a larger room.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne A, General Manager at Hampton Inn Carlisle, responded to this review, November 24, 2013
Hello racingdiva!

Thank you so much for your loyalty and return business! Thanks also for posting a review!

I am glad that our hotel is a good fit for you in your travels to and from Knoxville and let it be known that...I too love the cookies!

I am happy that our new fitness room, "worked out" well for you as well!

I will be sure to share your review with our team....thanks again for taking the time to review our property!

Safe Travels to You and Yours!

At Your Service,

Wayne Ambrose
General Manager
Hampton Inn Carlisle
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 23, 2013

This hotel is what you would expect from any Hampton Inn. Check in is quick and easy and the staff is courteous, especially the lady that attends to breakfast. She has been wonderfully pleasant on the two occasions that I have stayed.The lobby and breakfast area have been remodeled to Hampton's latest design. Rooms are typical with desk, flat panel TV, fridge, etc. The beds are comfortable, but I do wish they would offer larger, "traditional" sized, pillows. Bathrooms have yet to be remodeled and are a bit cramped (compared to newer hotels) and dated. I recommend a room on the back facing the field. Hot breakfast is decent though I stick with oatmeal or fruit. Access to the hotel is not direct, but is attained by turning at the intersection by the truck stop.

Room Tip: The back of the hotel faces a field, where as the front faces the parking lot and road.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne A, General Manager at Hampton Inn Carlisle, responded to this review, November 24, 2013
Hello FNadeau,

Thank you so very much for staying with us TWICE and THANK YOU for taking the time to write a review! I will be sure to share your review with my team. They do such a good job and I am proud to be part of Team Hampton Inn Carlisle.

We are very excited to say that we will be renovating the guest rooms and bathrooms over the next few months so our dated bathroom look will be updated as well as our guest rooms.

Lastly, thank you for the tip regarding the back of the building! Many people like that view and ask for it upon arrival. Thanks also for the tip on accessing the hotel as it can be confusing given that we are adjacent to the PA Turnpike entrance and Interstate 81.

Thanks again for staying with us and thanks again for posting your review as we consider this information invaluable to a us as well as our future guests!

At Your Service,

Wayne Ambrose
General Manager
Hampton Inn Carlisle
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Charlottesville, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 22, 2013

Like all Hampton Inns, and Hilton family hotels, we had a pleasant stay. Check-in was quick, the room was decent, and breakfast was great. I did think the bathroom was a bit tight and a little out-dated, but that's just my opinion.

For travelers to consider:
1. As a Hilton Honors member my profile states that I want a room on a high floor and away from the elevators. When i check-in I was told they couldn't fill that request (not sure why) and that I would be on the first floor right next to the lobby. I was in room 105 which is next to the office and check-in counter. The biggest downside was listening to the night employees go in and out of the office all night long. Just like hotel room doors, the office door slammed all night. The other downside of this room is you are next to the front door of the hotel and can hear car doors and conversations of everyone coming and going. If you get assigned room 105, ask for a different one.

Room Tip: Do not choose room 105. It's next to the check-in counter and employee office. It's loud.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne A, General Manager at Hampton Inn Carlisle, responded to this review, November 24, 2013
Hello Christopher R,

Thanks so much for your stay and thanks also for your review!

I am glad check in was quick and breakfast was, "Great" and I am sorry about the size and outdated bathroom. Please know we will be renovating the guest rooms and guest baths starting in December of this year so we hope this problem is addressed.

I am concerned that my team did not accommodate your HHonors requests regarding, "High Floor" and "Away From Elevators" as we typically do our best to block rooms according to HHonors requests. I will speak with my team about this so that it does not happen in the future. I do apologize.

Thanks again for your business and loyalty and I wish You and Yours safe travels!

At Your Service,

Wayne Ambrose
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2013

Very clean hotel, staff was great. The room was very clean, bed comfortable. They were awesome to my dog, even had a treat waiting for him when we arrived. Lots of walking space for puppy breaks. Highly recommended! :)

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne A, General Manager at Hampton Inn Carlisle, responded to this review, November 22, 2013
Hello Rebecca C,

Thank you so much for your business and thanks also for your kind words in your review!

We are so glad that our hotel was a good fit for you and your furry traveler! I will share this review with my team!

Safe Travels to You and Yours!

At Your Service,

Wayne Ambrose
General Manager
Hampton Inn Carlisle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, New Brunswick, Canada
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 18, 2013

This is the second time we have stayed in Carlisle at the Hampton Inn - we registered on line and were welcomed by pleasant, courteous, helpful staff. They answered all our travel questions and made sure we were comfortable.
The entrance into the property was not well lit ans should be attended to.
Good value good breakfast will stay again

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne A, General Manager at Hampton Inn Carlisle, responded to this review, November 19, 2013
Hello Gordon S!

Thank you so much for staying with us! We do appreciate the repeat business! Thanks also for taking the time to post a review on Tripadvisor!

I am happy to hear that my team provided pleasant and courteous service! I will pass on your comments to the team!

I will be sure to check our outdoor lighting...thank you for brining this to my attention!

I wish you and yours safe travels!

At Your Service,

Wayne Ambrose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 17, 2013

I feel very confident staying at Hampton Inn's. Rooms are clean! Linens fresh. The bathroom could use an update, but it was clean! Breakfast bar always nice and clean. Lobby area nice. Hampton Inn are always reliable. This is a good choice for a hotel stay.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne A, General Manager at Hampton Inn Carlisle, responded to this review, November 18, 2013
Hello MyAkitaBear!

Thanks so much for your loyalty to Hampton and thanks also for your business and review for our property!

We are so glad to hear that you were comfortable and welcomed! We are also glad that you enjoyed the breakfast while you were here!

We are aware of our dated guest bathrooms and will soon be entering into a full room renovation to update the rooms and guest bathrooms! We are very very excited!

Thanks again for staying and connecting through Tripadvisor! We do appreciate the input!

At Your Service,

Wayne Ambrose
General Manager
Hampton Inn Carlisle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Carlisle

Address: 1164 Harrisburg Pike, Carlisle, PA 17013
Phone Number:
Location: United States > Pennsylvania > Carlisle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carlisle
#1 Business Hotel in Carlisle
#2 Romantic Hotel in Carlisle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Carlisle 2.5*
Official Description (provided by the hotel):
Newly Renovated Hotel in 2014! The area around the Hampton Inn(R) hotel in Carlisle boasts dozens of reasons to visit. For history buffs, there's Gettysburg nearby as well as The Whiskey Rebellion. We're home to Carlisle Barracks, the second-oldest military installation in the United States. George Washington himself admired our town and suggested the location of the barracks. You can explore much of Carlisle's history at the Cumberland County Historical Society's museum. It's all just minutes away from our hotel in Carlisle. ... more   less 
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Also Known As:
Hampton Inn Carlisle Hotel Carlisle
Carlisle Hampton Inn

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